"Carnival" is a vivid example of how great ideas and undertakings of the owners can be broken by negligence and laziness of the staff. We rest in the "Carnival" is not the first time, but this time was just awful!!!! We usually pay for all accommodation in advance. (I DO NOT RECOMMEND TO DO THIS HERE SO YOU CAN LEAVE.
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"Carnival" is a vivid example of how great ideas and undertakings of the owners can be broken by negligence and laziness of the staff.
We rest in the "Carnival" is not the first time, but this time was just awful!!!!
We usually pay for all accommodation in advance. (I DO NOT RECOMMEND TO DO THIS HERE SO YOU CAN LEAVE. THE MONEY WILL NOT BE RETURNED TO YOU).
The day before arrival, they call us and say that the floor in the house that we booked is rotten, because. they FINALLY looked at the shower, the problems we talked about back in our last visit - in the summer and reminded before booking, and begin to offer options. These options are opposite the bar, near the pavilions, i. e. anything to ruin your vacation. We went there for peace. This went on for half a day. And I, according to the employees of "Karnaval", just did not need to work at that time, or do anything at all. And the purpose was only to be nervous.
Finally, when I asked for a refund, we came to a more or less digestible consensus.
We were moved with a discount. We could not take this discount, because. have already paid for their stay in full. However, we were told we could use the money as we saw fit.
As a result, when we arrived, we were told that we could only use OUR money for certain procedures. I had to be nervous again until we found someone who could confirm that we had been promised something else. So, we were about to leave and asked again to return the money.
The money was not returned, but everyone promised again. They explained the procedure by which our money will be debited.
In the house where we were settled, the air conditioner rattled insanely. Like an ancient Soviet refrigerator. Sleeping was fun.
As a result, when we came to eat at the restaurant, it turned out that no one was aware that we had a deposit. It took about an hour to figure it out. The girl at the front desk didn't care at all. She, in her words, called some woman - her boss. She, of course, is a star and a queen. Everyone is busy. Nobody has time to do anything. In general, since it was in the evening, my wife and I caught a cold.
Beds and linen are not changed. Only after the scandal. Always like this.
Even more fun was the day of departure.
I asked the girl at the front desk to open the entrance for us in order to drive up to the house and pick up our things. She called the watchman something... And that's all.
I lost 30 minutes, because I had to run several times to check in. Nobody opened the entrance. The girl each time looked at me in surprise: "How did they not open it? " I tell her: "Look. Check. You can see everything from the window! "
Strozh, following the results, was playing on the phone.
In general, you are going to Carnival not to rest, but to overcome difficulties.
I think the owners should take care of the staff.
The "Carnival" has an indisputable plus - it is nearby.
But with such an attitude, it is cheaper and safer to go abroad. There, in any case, they value the client.
We rest in the "Carnival" is not the first time, but this time was just awful!!!!
We usually pay for all accommodation in advance. (I DO NOT RECOMMEND TO DO THIS HERE SO YOU CAN LEAVE. THE MONEY WILL NOT BE RETURNED TO YOU).
The day before arrival, they call us and say that the floor in the house that we booked is rotten, because. they FINALLY looked at the shower, the problems we talked about back in our last visit - in the summer and reminded before booking, and begin to offer options. These options are opposite the bar, near the pavilions, i. e. anything to ruin your vacation. We went there for peace. This went on for half a day. And I, according to the employees of "Karnaval", just did not need to work at that time, or do anything at all. And the purpose was only to be nervous.
Finally, when I asked for a refund, we came to a more or less digestible consensus.
We were moved with a discount. We could not take this discount, because. have already paid for their stay in full. However, we were told we could use the money as we saw fit.
As a result, when we arrived, we were told that we could only use OUR money for certain procedures. I had to be nervous again until we found someone who could confirm that we had been promised something else. So, we were about to leave and asked again to return the money.
The money was not returned, but everyone promised again. They explained the procedure by which our money will be debited.
In the house where we were settled, the air conditioner rattled insanely. Like an ancient Soviet refrigerator. Sleeping was fun.
As a result, when we came to eat at the restaurant, it turned out that no one was aware that we had a deposit. It took about an hour to figure it out. The girl at the front desk didn't care at all. She, in her words, called some woman - her boss. She, of course, is a star and a queen. Everyone is busy. Nobody has time to do anything. In general, since it was in the evening, my wife and I caught a cold.
Beds and linen are not changed. Only after the scandal. Always like this.
Even more fun was the day of departure.
I asked the girl at the front desk to open the entrance for us in order to drive up to the house and pick up our things. She called the watchman something... And that's all.
I lost 30 minutes, because I had to run several times to check in. Nobody opened the entrance. The girl each time looked at me in surprise: "How did they not open it? " I tell her: "Look. Check. You can see everything from the window! "
Strozh, following the results, was playing on the phone.
In general, you are going to Carnival not to rest, but to overcome difficulties.
I think the owners should take care of the staff.
The "Carnival" has an indisputable plus - it is nearby.
But with such an attitude, it is cheaper and safer to go abroad. There, in any case, they value the client.
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I want to tell you how I had to visit this "wonderful" place. It all started with the fact that when I booked a room, the girl on the phone told me that from 08/24/2021 to 08/26/2021 we have a 20% discount, that is, a suite that costs 2500 will get you in 2000, which was a pleasant surprise, but upon arrival the girl at the reception announced the amount of 2500, which already speaks of a good start) But as I understand it, they decided to do a favor and said “Okay, give them a discount”, then we decided to rent bicycles, but not everything is as good as it seemed, not having time drive off and 100 meters my chain flew off, it's okay, putting it back on it happened again after 10-15 minutes of skiing, without finishing its time, the chain flew off completely and we went back.
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I want to tell you how I had to visit this "wonderful" place. It all started with the fact that when I booked a room, the girl on the phone told me that from 08/24/2021 to 08/26/2021 we have a 20% discount, that is, a suite that costs 2500 will get you in 2000, which was a pleasant surprise, but upon arrival the girl at the reception announced the amount of 2500, which already speaks of a good start) But as I understand it, they decided to do a favor and said “Okay, give them a discount”, then we decided to rent bicycles, but not everything is as good as it seemed, not having time drive off and 100 meters my chain flew off, it's okay, putting it back on it happened again after 10-15 minutes of skiing, without finishing its time, the chain flew off completely and we went back. The instructor said it's okay, the bikes are already fairly rolled out and this happens, he suggested taking another one and riding it for a while, but there was no longer any particular desire.
The next day, on the day of departure, I was informed that I had broken the bike according to the instructor, hello to him) and soldered a fine of 500 UAH) Well, it happens when the establishment repairs and maintains the equipment at the expense of the guests. Well, this is not the end, later we were accused of missing the CORKSCREW in the room, but after 3 minutes we still found out that it was not even in the room) Also in the pools, both in the indoor and in the summer, the water is icy, in the open pool on the water a bunch of leaves. And so, in general, the nature is beautiful, everything is cultural, clean and cool) The room is clean, but it is noticeable that it is worn, the breakfast is good, everything is tasty and in sufficient quantity. Here are my impressions of this place) I made it for myself that I will never go there again, and even more so I will not advise anyone either)
The next day, on the day of departure, I was informed that I had broken the bike according to the instructor, hello to him) and soldered a fine of 500 UAH) Well, it happens when the establishment repairs and maintains the equipment at the expense of the guests. Well, this is not the end, later we were accused of missing the CORKSCREW in the room, but after 3 minutes we still found out that it was not even in the room) Also in the pools, both in the indoor and in the summer, the water is icy, in the open pool on the water a bunch of leaves. And so, in general, the nature is beautiful, everything is cultural, clean and cool) The room is clean, but it is noticeable that it is worn, the breakfast is good, everything is tasty and in sufficient quantity. Here are my impressions of this place) I made it for myself that I will never go there again, and even more so I will not advise anyone either)
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• 1
Were 26.08. Two adults and a child 1.10. Because the pool for the kids was ice cold went to the adult. There was a plank floor near the pool, a rusty self-tapping screw stuck out in the morning (there were a lot of them). She pierced her leg. Good thing I'm not a child. At the reception they made round eyes and apologized and that's it.
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Were 26.08. Two adults and a child 1.10. Because the pool for the kids was ice cold went to the adult. There was a plank floor near the pool, a rusty self-tapping screw stuck out in the morning (there were a lot of them). She pierced her leg. Good thing I'm not a child. At the reception they made round eyes and apologized and that's it. Not that compensation or payment for a tetanus test did not return the money for entry 400 UAH. We were there for 15 minutes. Here is such a service.
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Have been to this hotel before. When you want to relax, and far from vacation, sometimes we come for the weekend. Check-in is usually hassle-free. The territory is large and well-groomed. With numbers, how lucky. From pretty good to pretty worn out. If you are in the mood for a relaxing holiday, it is better to book a house.
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Have been to this hotel before. When you want to relax, and far from vacation, sometimes we come for the weekend. Check-in is usually hassle-free. The territory is large and well-groomed. With numbers, how lucky. From pretty good to pretty worn out. If you are in the mood for a relaxing holiday, it is better to book a house. Calm and deserted. If you want fun and entertainment, then in the building. Near the outdoor pool, bars and restaurants.
The breakfast included in the price is not bad if you arrive early. If you slept and came, you will be content with what is left.
Accommodation prices are higher than many Black Sea and Azov sea resorts. This is a problem not only for the Carnival, but also for most recreation centers in the Kharkiv region. Apparently, low competition and a large number of people who want to relax make themselves felt.
The breakfast included in the price is not bad if you arrive early. If you slept and came, you will be content with what is left.
Accommodation prices are higher than many Black Sea and Azov sea resorts. This is a problem not only for the Carnival, but also for most recreation centers in the Kharkiv region. Apparently, low competition and a large number of people who want to relax make themselves felt.
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The overall impression is 3+. Clean on the territory and in the room, the food is delicious, no complaints, but expensive. There is a buffet, but poorly organized, the principle of "who first got up, that and slippers" works. The staff obviously could not cope with so many guests - both the waiters and the maids (cleaning only on call, but immediately, the "Please clean" sign hung to no avail).
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The overall impression is 3+.
Clean on the territory and in the room, the food is delicious, no complaints, but expensive. There is a buffet, but poorly organized, the principle of "who first got up, that and slippers" works. The staff obviously could not cope with so many guests - both the waiters and the maids (cleaning only on call, but immediately, the "Please clean" sign hung to no avail). The pools are clean.
There are a lot of mosquitoes, but they fight with them - the territory was cultivated with us.
But hell is music. There was a DJ booth right under our windows. And he worked non-stop from 2 in the afternoon until 11 at night. We couldn't open the window. Together with the heat, the lack of air conditioning, it was just torture. My child is 4 years old and had to spend a lot of time in the room. In the end, I went to file a complaint. There are no questions to the administrator, they promised to transfer the complaint to the management, but I'm afraid they don't care.
The places are beautiful, but there in the district it's like that everywhere. If we still want to take a short vacation in the region, we will look for another place.
Clean on the territory and in the room, the food is delicious, no complaints, but expensive. There is a buffet, but poorly organized, the principle of "who first got up, that and slippers" works. The staff obviously could not cope with so many guests - both the waiters and the maids (cleaning only on call, but immediately, the "Please clean" sign hung to no avail). The pools are clean.
There are a lot of mosquitoes, but they fight with them - the territory was cultivated with us.
But hell is music. There was a DJ booth right under our windows. And he worked non-stop from 2 in the afternoon until 11 at night. We couldn't open the window. Together with the heat, the lack of air conditioning, it was just torture. My child is 4 years old and had to spend a lot of time in the room. In the end, I went to file a complaint. There are no questions to the administrator, they promised to transfer the complaint to the management, but I'm afraid they don't care.
The places are beautiful, but there in the district it's like that everywhere. If we still want to take a short vacation in the region, we will look for another place.
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• 11
Quietness, cleanliness, lack of people in the hotel, the pool was only ours. The negative is the kitchen. The breakfast is quite fresh and decent, but apart from that everything else is stale. Very bad. Do not eat under any circumstances. We left with poisoning.
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Quietness, cleanliness, lack of people in the hotel, the pool was only ours. The negative is the kitchen. The breakfast is quite fresh and decent, but apart from that everything else is stale. Very bad. Do not eat under any circumstances. We left with poisoning.
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• 4
A wonderful place where in the restaurant "Venice" the salad is decorated with black hair and with a fair amount of contempt is replaced with a new, undercooked one. And bed linen is not replaced after previous guests, and as a small present, a 2 hryvnia coin is placed under the bedspread and a mummified beetle is glued on the duvet cover.
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A wonderful place where in the restaurant "Venice" the salad is decorated with black hair and with a fair amount of contempt is replaced with a new, undercooked one. And bed linen is not replaced after previous guests, and as a small present, a 2 hryvnia coin is placed under the bedspread and a mummified beetle is glued on the duvet cover.
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• 12
We held a corporate party at the Carnival. Delicious cuisine, large territory and many locations for quests and competitions. I would like to express my special thanks to all the staff. Responded immediately to any changes and requests. Everything was organized on time and performed on demand. We were satisfied! Thanks for all! Everything was amazing!.
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We held a corporate party at the Carnival. Delicious cuisine, large territory and many locations for quests and competitions. I would like to express my special thanks to all the staff. Responded immediately to any changes and requests. Everything was organized on time and performed on demand. We were satisfied! Thanks for all! Everything was amazing!
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• 2
• traveled 6 years ago
What can I say, to say that they were horrified is to say nothing. We rested in the "Carnival" several times, but a few years ago we were very pleased with everything. Therefore, we absolutely calmly decided to go there this time. And it was a complete disappointment! We rented a cottage for 1390 UAH/day.
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What can I say, to say that they were horrified is to say nothing.
We rested in the "Carnival" several times, but a few years ago we were very pleased with everything. Therefore, we absolutely calmly decided to go there this time. And it was a complete disappointment!
We rented a cottage for 1390 UAH/day. To the house it was necessary to climb a cascading staircase lined with stone, well, as laid out... it fell off a long time ago and just lay on this staircase. But that was our least disappointment. Our cottage had a veranda, but the furniture for the veranda had to be paid separately (a table 60 UAH/day and 2 chairs also 60 UAH/day). In front of our house there was a large beautiful clearing with trees and mowed grass. But going up to the house, we saw a house completely not ready for arrival. Near the house there were 2 tables and chairs from the previous tenants, on which there were a bunch of bottles, disposable cups and other garbage. All this was lying around in a beautiful clearing in front of the house, the whole veranda was spitted with seeds, some kind of log was lying on the veranda and a huge bag of garbage was standing right under the porch. Because it was a day off and there were a lot of people, we decided that the house had been removed, but the territory had simply not been done yet. Reacted to this calmly, tk. we were going to immediately go for a walk and thought that by our return all this would be removed.
But going into the house. . . it was a total disaster. The lighting in the cabin was terrible, but even that didn't hide the money we had thrown away. My biggest shock was when I opened the toilet and saw in it traces of the feces of the previous tenants, frankly, it was filthy. Which gives me reason to say that the maid didn't even look in there. I didn’t take a photo of the toilet bowl... it was beyond my strength, sorry. ) But I captured everything else. There was terrible mud in the house, cobwebs and corpses of various forest animals all around.
In short, dirt and unsanitary conditions. . . torn bedspreads and a sofa. But there were 5 sheets of instructions for using the hotel and an envelope for thanking the maid, which in itself looked like a mockery after what he saw.
But most of all I was struck by the TOWELS! To describe them, I will even highlight a separate paragraph!
For your understanding, these are fresh, only unwrapped towels that were for our use, with terrible stains. Of course, you will forgive me, I don’t even want to imagine what origin these spots are, but giving this to people is simply unacceptable in hotels of any star rating and any pricing policy !!!
We stopped by for a day, so we didn’t want to swear and spoil our only weekend with a scandal. We decided that we would hold out for a day with wet wipes, paper towels and our own bedding, which, thank St. Francis, turned out to be in our suitcase from a previous trip. We were still going to stay in the house for only a minimum of time. So we were more interested in our dirty porch and table.
In general, we decided to go for a walk to the Donets, in order to calm down a little after what we saw, on the way we went to the reception and asked to clean up the veranda near the house. We were promised that everything would be done. It was about 15:00, we returned from a walk around 18:00... and what was our surprise that all they did near our house was that they unloaded all the garbage from two tables onto one, took the clean table, and the filthy one (for the rent of which, I remind you, we paid money) was left to us, all with the same garbage near the porch and the spit-stained veranda and the scorched full of garbage. Here my patience has already burst, and I called the reception with a request to send a maid. I wish I hadn't, apparently.
The maid came and said that she would only clean the veranda, and all the garbage that was lying around the house, on the table and the smelly bag of garbage under our porch was not her responsibility, and that we should call the people who are responsible for the tables and the territory. I asked her to call these people who were supposed to do this, because I do not know their hierarchy. She removed the lumps from under the seeds from the veranda, washed it... and said that she would clean it around the house and on the table anyway. I want to clarify that we were not rude, but simply asked politely and were grateful to her... and the girl was very friendly and sweet. She picked up all the rubbish, and then she took the floor cloth she used to clean our spitting porch outside.... and wiped our TABLE with it. . . The table, Carl, the dining table. . . with the floor cloth. . . the table we paid for money and were going to sit behind him and EAT.
So that you understand, from what we saw, we were so taken aback by my husband that we simply lost the power of speech. We didn't ask for anything more. In order to sit at this table, we then scalded it with boiling water for another half an evening, washed it with soap and poured all the hand sanitizer we had on it, but our hand did not rise to eat at it.
We went with the desire to stay for another day / two, but in the end we ran home from there headlong in the morning. ((((
If it were not for the nature and the view from our veranda, for which, in fact, we wanted to escape from the city, then we would have left on the same day. And so we walked through the forest and sat on the veranda, which brightened up our impression a little.
As for the pool on the territory, I can’t say anything, we didn’t swim in it, because. the number of people per square meter just rolled over.
Regarding food, once in the restaurant "Venice" we had a corporate party and everything was at the highest restaurant level. This time, a complete disappointment awaited us there too, upon arrival we went there for lunch and instead of pasta Carbonara, they brought us just spaghetti sprinkled with dill, cheese and several pieces of fatty bacon with a meat cut... it was not tasty. In the future, we went to eat at "Drunk Hut".
To summarize, I do not intend to somehow belittle this hotel complex with this review. On the contrary, I want him to reach out to the management and take the necessary measures to eliminate these shortcomings. After all, it is not at all difficult to wash the curtains, repair the stairs on the territory and sew up the torn bedspreads. And it’s good to clean rooms, so this should generally be the norm for hotel complexes of any star rating and price.
I remember "Carnival" differently, and this makes it doubly painful and offensive to see what it has become. There used to be perfectly white and starched crispy towels and bedding. . . perfectly cleaned rooms and a delicious restaurant and bar.
I wish "Carnival", like a phoenix, to be reborn from the ashes. He has all the prerequisites for this, and especially the place in which he is located... because it is simply magical.
We rested in the "Carnival" several times, but a few years ago we were very pleased with everything. Therefore, we absolutely calmly decided to go there this time. And it was a complete disappointment!
We rented a cottage for 1390 UAH/day. To the house it was necessary to climb a cascading staircase lined with stone, well, as laid out... it fell off a long time ago and just lay on this staircase. But that was our least disappointment. Our cottage had a veranda, but the furniture for the veranda had to be paid separately (a table 60 UAH/day and 2 chairs also 60 UAH/day). In front of our house there was a large beautiful clearing with trees and mowed grass. But going up to the house, we saw a house completely not ready for arrival. Near the house there were 2 tables and chairs from the previous tenants, on which there were a bunch of bottles, disposable cups and other garbage. All this was lying around in a beautiful clearing in front of the house, the whole veranda was spitted with seeds, some kind of log was lying on the veranda and a huge bag of garbage was standing right under the porch. Because it was a day off and there were a lot of people, we decided that the house had been removed, but the territory had simply not been done yet. Reacted to this calmly, tk. we were going to immediately go for a walk and thought that by our return all this would be removed.
But going into the house. . . it was a total disaster. The lighting in the cabin was terrible, but even that didn't hide the money we had thrown away. My biggest shock was when I opened the toilet and saw in it traces of the feces of the previous tenants, frankly, it was filthy. Which gives me reason to say that the maid didn't even look in there. I didn’t take a photo of the toilet bowl... it was beyond my strength, sorry. ) But I captured everything else. There was terrible mud in the house, cobwebs and corpses of various forest animals all around.
In short, dirt and unsanitary conditions. . . torn bedspreads and a sofa. But there were 5 sheets of instructions for using the hotel and an envelope for thanking the maid, which in itself looked like a mockery after what he saw.
But most of all I was struck by the TOWELS! To describe them, I will even highlight a separate paragraph!
For your understanding, these are fresh, only unwrapped towels that were for our use, with terrible stains. Of course, you will forgive me, I don’t even want to imagine what origin these spots are, but giving this to people is simply unacceptable in hotels of any star rating and any pricing policy !!!
We stopped by for a day, so we didn’t want to swear and spoil our only weekend with a scandal. We decided that we would hold out for a day with wet wipes, paper towels and our own bedding, which, thank St. Francis, turned out to be in our suitcase from a previous trip. We were still going to stay in the house for only a minimum of time. So we were more interested in our dirty porch and table.
In general, we decided to go for a walk to the Donets, in order to calm down a little after what we saw, on the way we went to the reception and asked to clean up the veranda near the house. We were promised that everything would be done. It was about 15:00, we returned from a walk around 18:00... and what was our surprise that all they did near our house was that they unloaded all the garbage from two tables onto one, took the clean table, and the filthy one (for the rent of which, I remind you, we paid money) was left to us, all with the same garbage near the porch and the spit-stained veranda and the scorched full of garbage. Here my patience has already burst, and I called the reception with a request to send a maid. I wish I hadn't, apparently.
The maid came and said that she would only clean the veranda, and all the garbage that was lying around the house, on the table and the smelly bag of garbage under our porch was not her responsibility, and that we should call the people who are responsible for the tables and the territory. I asked her to call these people who were supposed to do this, because I do not know their hierarchy. She removed the lumps from under the seeds from the veranda, washed it... and said that she would clean it around the house and on the table anyway. I want to clarify that we were not rude, but simply asked politely and were grateful to her... and the girl was very friendly and sweet. She picked up all the rubbish, and then she took the floor cloth she used to clean our spitting porch outside.... and wiped our TABLE with it. . . The table, Carl, the dining table. . . with the floor cloth. . . the table we paid for money and were going to sit behind him and EAT.
So that you understand, from what we saw, we were so taken aback by my husband that we simply lost the power of speech. We didn't ask for anything more. In order to sit at this table, we then scalded it with boiling water for another half an evening, washed it with soap and poured all the hand sanitizer we had on it, but our hand did not rise to eat at it.
We went with the desire to stay for another day / two, but in the end we ran home from there headlong in the morning. ((((
If it were not for the nature and the view from our veranda, for which, in fact, we wanted to escape from the city, then we would have left on the same day. And so we walked through the forest and sat on the veranda, which brightened up our impression a little.
As for the pool on the territory, I can’t say anything, we didn’t swim in it, because. the number of people per square meter just rolled over.
Regarding food, once in the restaurant "Venice" we had a corporate party and everything was at the highest restaurant level. This time, a complete disappointment awaited us there too, upon arrival we went there for lunch and instead of pasta Carbonara, they brought us just spaghetti sprinkled with dill, cheese and several pieces of fatty bacon with a meat cut... it was not tasty. In the future, we went to eat at "Drunk Hut".
To summarize, I do not intend to somehow belittle this hotel complex with this review. On the contrary, I want him to reach out to the management and take the necessary measures to eliminate these shortcomings. After all, it is not at all difficult to wash the curtains, repair the stairs on the territory and sew up the torn bedspreads. And it’s good to clean rooms, so this should generally be the norm for hotel complexes of any star rating and price.
I remember "Carnival" differently, and this makes it doubly painful and offensive to see what it has become. There used to be perfectly white and starched crispy towels and bedding. . . perfectly cleaned rooms and a delicious restaurant and bar.
I wish "Carnival", like a phoenix, to be reborn from the ashes. He has all the prerequisites for this, and especially the place in which he is located... because it is simply magical.
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• 18
We celebrated my wife's birthday at the Carnival. The base is located in a picturesque corner. There is everything on the territory: restaurants (one restaurant was closed), gazebos, barbecues, a spa center with a hammam, two baths, you can play bowling or billiards. There is an indoor pool, but we did not swim, it was cool.
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We celebrated my wife's birthday at the Carnival. The base is located in a picturesque corner. There is everything on the territory: restaurants (one restaurant was closed), gazebos, barbecues, a spa center with a hammam, two baths, you can play bowling or billiards. There is an indoor pool, but we did not swim, it was cool. Very pleased with the attitude to the guests, all the staff are attentive and polite. In general, I liked the rest! We will recommend to friends!
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