Отель хороший, неуважительное отношение персонала Hotel is good, disrespectful staff

I liked the location, the area is great. At first we lived in a standard + room, everything was super, then we moved to the VIP on the second floor, there was no sound insulation, when the neighbors left from the first floor, there was a roar in the whole cottage, then there was cleaning, they cleaned it not quieter, when they asked not to make noise, the cleaners said, what can we do, then there was the entry of new neighbors, in general, like a hostel. The animation leaves much to be desired, in the evening we left for the embankment in Berdyansk. On the day of departure, we didn’t have dinner (4 adults, our parents went with us, they lived in Economy - you can’t accommodate people there at all), they asked for rations for two children on the road, they refused ((Conclusion: the place is good, quiet, but the human factor decides everything Admin Svetlana - she can't work with people.