Отзыв Review

Overall the hotel is great! ! The restaurant is just super, the staff works on the "5". Only the head of this hotel, KORNEYCHUK NATALIA ANATOLYEVNA, left a very negative impression about herself, as it turned out later. Check-out time at the hotel at 12:00, check-in at 14:00. Being already in place, the girls at the reception informed that as soon as the room was cleaned, check-in was possible immediately. Arriving at the beginning of the third, NATALIA ANATOLYEVNA, in a very wrong tone, without any explanation, apology, reports "You have a different room, it is on the third, not the second floor. " Naturally followed by the question "Why? " (because my husband had a knee operation, and walking up the stairs to the second or third floor also mattered)
Answer from the MANAGING HOTEL "Because a family with a child lives in your room. (from 12 to 14 hours they said that this room was being cleaned) Why do they have to leave the room because of you !! ! What difference does it make you check in anyway for one day!! ” I was outraged to the maximum chapel. Text next. "If something does not suit you, I can return your money!!! "
Having made a mistake when booking a room, it was she who made the reservation. Since her husband called her on the mobile. Without apologizing, rudely giving out such INFORMATION, she turned around and left !! ! At the same time, I asked her to introduce herself (they only talked on the phone), she told me, “Don’t yell! ” I spoke really loudly, without saying her name, middle name, she went on.

At the reception, I was told that it turned out to my great surprise. The general manager of the Sunresort Hotel is the same Natalya Anatolyevna Korneichuk. I was shocked by such behavior of an adult holding such an important position as a leader.
Maybe Natalya Anatolyevna you are a good person, I don’t know. But that's not how you talk to customers! At the same time, we stopped by for a day, or for a month.
Read if you forgot, and if you knew about it at all!!
SO EVERYTHING YOU WRITE BELOW IS SO BEAUTIFUL. WRITTEN, TRIED.
DOES NOT CORRESPOND TO REALITY.
Rest is an integral part of every person's life, but comfort combined with high-quality service is, of course, the main components of quality leisure.
It is the organization of high-quality recreation on the Azov coast that I have been devoting for 10 years of my life and I am ready to do this endlessly. Every day I communicate with many people and solve a number of difficult tasks, but my work has an invaluable result - the good mood of my clients!

Korneichuk Natalia Anatolievna

You have seen my mood. So your job was not done right.