It is a pity, but we could not stay in this hotel!! ! The hotel is a premium class, marked by the Inspector program, and the request to provide a microwave in the room for sterilizing baby bottles was refused, as an alternative they offered to go to the lobby bar. In other premium class hotels on the coast of the Sea of Azov, we did not have such a problem !! !.
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It is a pity, but we could not stay in this hotel!! ! The hotel is a premium class, marked by the Inspector program, and the request to provide a microwave in the room for sterilizing baby bottles was refused, as an alternative they offered to go to the lobby bar. In other premium class hotels on the coast of the Sea of Azov, we did not have such a problem !! !
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We go to this hotel for the third year to relax with the family. The hotel service is excellent, there was a compliment in the room in the form of tea and coffee!!! ! The territory, as always, is the best, there is where to sit quietly, breathe in pine needles. The service in the restaurant is excellent, the staff is very friendly! I want to note that everything is very clean throughout the territory !!!! ! Very cool that there is fitness, massage.
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We go to this hotel for the third year to relax with the family. The hotel service is excellent, there was a compliment in the room in the form of tea and coffee!!! ! The territory, as always, is the best, there is where to sit quietly, breathe in pine needles. The service in the restaurant is excellent, the staff is very friendly! I want to note that everything is very clean throughout the territory !!!! ! Very cool that there is fitness, massage. In general, there is something to do and relax. Animators work with children, you can lie quietly near the pool, this is also very pleasing. The only negative is that now the beach is being washed after the winter storm that was in Berdyansk. But the hotel is working on it, I want to come back in a couple of weeks, they promised that everything would be fine, as before. It is evident that they are trying, well done! In general, I advise everyone, until the hotel opened, we rested in different places on the spit, but this hotel conquered and we don’t want to go anywhere else !!!! ! RECOMMEND!!!!!! !
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• 19
Rested two adults and a child 3 years 8 months in the period from 6.07. 2013 to 20.07. 2013. We traveled from Tula in our own car. Advantages: 1) Instant feedback - I wrote a letter at the first hour of the night and they immediately answered me, and all questions, and not selectively, as usual in some hotels.
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Rested two adults and a child 3 years 8 months in the period from 6.07. 2013 to 20.07. 2013. We traveled from Tula in our own car.
Advantages:
1) Instant feedback - I wrote a letter at the first hour of the night and they immediately answered me, and all questions, and not selectively, as usual in some hotels.
2) The room is beyond praise, everything is comfortable, high quality, everything is brand new, not filthy. Mosquito net on the balcony door, tea set (kettle, cups, tea and coffee bags that are replenished every day, but we didn’t like coffee and black tea in these bags), shower gel and shampoo in small bubbles in the bathroom, soap, everything replenished every day as needed. Above the bath, you can pull out a clothesline from a special hole. There is a balcony clothes dryer. The sink is closed with a lid and can be used instead of a basin. There is a glass table on the balcony, where we drank tea in the evening, looking at the sea.
Mini bar for cooling drinks (this is not a refrigerator, the temperature there is about 15-20 degrees, so dairy products should not be stored there - they will go bad). We had a room with a double bed, all three of us fit and it was very free. There was a sofa next to it, we didn't use it, but it seems it was a folding one (judging by the two spare pillows in the closet). I describe all this, because not all the details are described on the site, I had to ask everything by e-mail, because someone might need such information.
3) Service is also - beyond praise. The maids cleaned every day (and with high quality, everything shone and shone), changed towels, bed linen and reported tea, soap, toilet paper if it ran out. On the beach, towels can be changed at least every hour. The entire staff is very responsive, polite and pleasant. I had to leave for about ten minutes, I asked the beach guard to look after the child.
I come back, I watch the picture, how my daughter communicates nicely with the security guard, I liked it very much. Having played out, the children ran up to the edge of the deep pool, the guard immediately jumped up and watched that nothing amiss happened, I also really liked this moment. Girls animators tried to come up with all sorts of entertainment for the kids. For adults in the morning there was aqua aerobics.
4) The hotel area is not large, but green and well-groomed. The beach and pool are cleaned daily. They try not to allow people who do not live in the hotel to the beach.
During our holiday period, the area was treated for mosquitoes. My daughter really liked the playground, especially the dinosaurs, when they growled, I had to run up to them, press the button and the music to which my daughter would dance would play.
: ) There were always enough sun loungers for everyone, and it was unpleasant to watch when someone occupied their seats from the early morning, laying out towels, hanging flags, and they themselves disappeared.
5) We ate mainly in the restaurant "Centrale" - a buffet. I really liked it there - attentive staff, a variety of dishes, pleasant music and a beautiful panoramic view of the hotel, eat and enjoy life! Now the details. Buffet must be paid before 11 o'clock every day. All sorts of different dishes, it is clear that the chef is trying, thanks to him and the whole team for delicious masterpieces. My daughter is a lover of kefir, although it is only on the table in the morning, but we were poured without any problems at the request for both lunch and dinner, and sometimes the waitresses themselves came up and asked if we could bring kefir, it was very nice for such care and attention.
A variety of dishes, I will list what I remember - champagne and red fish (in the morning), red and white wine at lunch and in the evening, a variety of soups - borscht, chicken soup with giblets, sorrel, kharcho soup, just chicken broth, etc. ; different side dishes; chicken, fish, meat cutlets; baked vegetables mainly zucchini, tomatoes, mushrooms, eggplant, cauliflower; on the second - lasagna, French meat, steaks, fried or baked fish, julienne, herring, chicken, etc. ; in the morning - nuts, candied fruits, cereals, muesli, oatmeal porridge, scrambled eggs, casserole, cottage cheese, etc. , various cakes - cottage cheese with jelly on top, cake like honey cake and Napoleon with custard, shortbread cookies with nuts, sweet potatoes ( my daughter really liked it and my husband), and I could not tear myself away from the curd cake with jelly on top. : ) Fruits - kiwi, orange, nectarine, banana, plums, apples, apricots, grapes, a salad of different fruits in the morning, my daughter ate with a bang.
We didn't really like the restaurant "La Terrassa". I ordered a Caesar salad with shrimp - these are three shrimp, and in the middle there is a mountain of green leaves, I was amazed, I did not expect to see this salad in such a terrible performance ....I ordered a regular salad of tomatoes and cucumbers and was again amazed - the cucumbers were cut into half and tomatoes, too, how can you eat it, it's like eating a separate cucumber and a separate tomato ...Ice cream, also not tasty, you can feel the water and chemistry, no milky-creamy taste, in short, flavored ice. There is no ordinary water in the menu for choosing, only one San Benedetto - 200 ml costs 18 hryvnia, and 1.5 liters of this water costs 50 hryvnia. We had to have lunch and dinner there upon arrival, because we did not have time to sign up for the buffet. Here is a receipt from this restaurant:
For lunch we ordered:
Ukrainian borsch 2 plates - 80 hryvnia;
Caesar salad with shrimps - 86 UAH! ! ! (there are only leaves)
Beef tongue with gri - 99 hryvnia;
Baked lamb - 125 hryvnia;
Ice cream 4 scoops - 60 UAH; ! ! (essence with water)
Fresh orange - 30 hryvnia;
Fresh carrot - 30 hryvnia;
San Benedetto 6/g - 18 hryvnias; ! ! (our Tula spring water is no worse than Benedetto)
Total: 528 gr
For dinner:
Pork kebab 2 plates - 170 gr. ! ! (dryish)
Lunch for turtles - 35 gr.
Vegetable salad with po-ohm - 39 gr. ! ! (it's still that cutting : ))), as if the cook was in a hurry, cut the cucumber in half and the salad is ready)
Jaffa juices 500 g - 30 gr.
Bavaria - 25 gr.
Total: 299 gr.
The positive aspects of this restaurant - when you are waiting for an order, they bring olives and bread straws, and at the end of the meal they pour Limoncella - a tincture to improve digestion, a very interesting little thing, my husband and I really liked it. They take it out in a large vessel in ice.
Disadvantages:
We are a non-smoking family, but we had to breathe tobacco from our neighbors (and smoked the entire floor, we were probably the only ones who did not smoke), this spoiled our rest, mood and health ...In the evening we sit down to drink tea on the balcony, and instead of sea healthy air had to breathe tobacco .... : ((((We slept with an open balcony, because with the closed air it became stuffy, and waking up in the morning we inhaled, again, smoke from cigarettes ....Coming from the sea to room, sometimes we observed fog from tobacco smoke there (we were especially unlucky with neighbors who were nearby on the right side, they had a baby and they sat on the balcony endlessly and smoked every five minutes) We found a way out of this situation - they arranged a draft, they opened a window in the common corridor, opposite our door and everything was blown onto the balcony. The first few days, while there were no neighbors nearby, it was very good and comfortable.
In short, if you are a non-smoking family, then you have nothing to do there, you will be exhausted.
Maybe the leadership of the young hotel will listen to the wishes for the future:
1) Prohibit smoking in the hotel at all (let them smoke on the street in a place specially created for this) or Divide the people upon check-in into smokers and non-smokers.
2) I suggest you expand, buy land nearby and build a bungalow, for those who want to be independent from their neighbors.
3) To provide free drinking water to the tea set.
4) WIFI is slow by modern standards, I would like it to be faster.
Will we visit this hotel again? If the problem with smoking is solved, then we will definitely return to you ! ! ! !
I will be happy to answer questions, write.
Lukashenka Victoria
Advantages:
1) Instant feedback - I wrote a letter at the first hour of the night and they immediately answered me, and all questions, and not selectively, as usual in some hotels.
2) The room is beyond praise, everything is comfortable, high quality, everything is brand new, not filthy. Mosquito net on the balcony door, tea set (kettle, cups, tea and coffee bags that are replenished every day, but we didn’t like coffee and black tea in these bags), shower gel and shampoo in small bubbles in the bathroom, soap, everything replenished every day as needed. Above the bath, you can pull out a clothesline from a special hole. There is a balcony clothes dryer. The sink is closed with a lid and can be used instead of a basin. There is a glass table on the balcony, where we drank tea in the evening, looking at the sea.
Mini bar for cooling drinks (this is not a refrigerator, the temperature there is about 15-20 degrees, so dairy products should not be stored there - they will go bad). We had a room with a double bed, all three of us fit and it was very free. There was a sofa next to it, we didn't use it, but it seems it was a folding one (judging by the two spare pillows in the closet). I describe all this, because not all the details are described on the site, I had to ask everything by e-mail, because someone might need such information.
3) Service is also - beyond praise. The maids cleaned every day (and with high quality, everything shone and shone), changed towels, bed linen and reported tea, soap, toilet paper if it ran out. On the beach, towels can be changed at least every hour. The entire staff is very responsive, polite and pleasant. I had to leave for about ten minutes, I asked the beach guard to look after the child.
I come back, I watch the picture, how my daughter communicates nicely with the security guard, I liked it very much. Having played out, the children ran up to the edge of the deep pool, the guard immediately jumped up and watched that nothing amiss happened, I also really liked this moment. Girls animators tried to come up with all sorts of entertainment for the kids. For adults in the morning there was aqua aerobics.
4) The hotel area is not large, but green and well-groomed. The beach and pool are cleaned daily. They try not to allow people who do not live in the hotel to the beach.
During our holiday period, the area was treated for mosquitoes. My daughter really liked the playground, especially the dinosaurs, when they growled, I had to run up to them, press the button and the music to which my daughter would dance would play.
: ) There were always enough sun loungers for everyone, and it was unpleasant to watch when someone occupied their seats from the early morning, laying out towels, hanging flags, and they themselves disappeared.
5) We ate mainly in the restaurant "Centrale" - a buffet. I really liked it there - attentive staff, a variety of dishes, pleasant music and a beautiful panoramic view of the hotel, eat and enjoy life! Now the details. Buffet must be paid before 11 o'clock every day. All sorts of different dishes, it is clear that the chef is trying, thanks to him and the whole team for delicious masterpieces. My daughter is a lover of kefir, although it is only on the table in the morning, but we were poured without any problems at the request for both lunch and dinner, and sometimes the waitresses themselves came up and asked if we could bring kefir, it was very nice for such care and attention.
A variety of dishes, I will list what I remember - champagne and red fish (in the morning), red and white wine at lunch and in the evening, a variety of soups - borscht, chicken soup with giblets, sorrel, kharcho soup, just chicken broth, etc. ; different side dishes; chicken, fish, meat cutlets; baked vegetables mainly zucchini, tomatoes, mushrooms, eggplant, cauliflower; on the second - lasagna, French meat, steaks, fried or baked fish, julienne, herring, chicken, etc. ; in the morning - nuts, candied fruits, cereals, muesli, oatmeal porridge, scrambled eggs, casserole, cottage cheese, etc. , various cakes - cottage cheese with jelly on top, cake like honey cake and Napoleon with custard, shortbread cookies with nuts, sweet potatoes ( my daughter really liked it and my husband), and I could not tear myself away from the curd cake with jelly on top. : ) Fruits - kiwi, orange, nectarine, banana, plums, apples, apricots, grapes, a salad of different fruits in the morning, my daughter ate with a bang.
We didn't really like the restaurant "La Terrassa". I ordered a Caesar salad with shrimp - these are three shrimp, and in the middle there is a mountain of green leaves, I was amazed, I did not expect to see this salad in such a terrible performance ....I ordered a regular salad of tomatoes and cucumbers and was again amazed - the cucumbers were cut into half and tomatoes, too, how can you eat it, it's like eating a separate cucumber and a separate tomato ...Ice cream, also not tasty, you can feel the water and chemistry, no milky-creamy taste, in short, flavored ice. There is no ordinary water in the menu for choosing, only one San Benedetto - 200 ml costs 18 hryvnia, and 1.5 liters of this water costs 50 hryvnia. We had to have lunch and dinner there upon arrival, because we did not have time to sign up for the buffet. Here is a receipt from this restaurant:
For lunch we ordered:
Ukrainian borsch 2 plates - 80 hryvnia;
Caesar salad with shrimps - 86 UAH! ! ! (there are only leaves)
Beef tongue with gri - 99 hryvnia;
Baked lamb - 125 hryvnia;
Ice cream 4 scoops - 60 UAH; ! ! (essence with water)
Fresh orange - 30 hryvnia;
Fresh carrot - 30 hryvnia;
San Benedetto 6/g - 18 hryvnias; ! ! (our Tula spring water is no worse than Benedetto)
Total: 528 gr
For dinner:
Pork kebab 2 plates - 170 gr. ! ! (dryish)
Lunch for turtles - 35 gr.
Vegetable salad with po-ohm - 39 gr. ! ! (it's still that cutting : ))), as if the cook was in a hurry, cut the cucumber in half and the salad is ready)
Jaffa juices 500 g - 30 gr.
Bavaria - 25 gr.
Total: 299 gr.
The positive aspects of this restaurant - when you are waiting for an order, they bring olives and bread straws, and at the end of the meal they pour Limoncella - a tincture to improve digestion, a very interesting little thing, my husband and I really liked it. They take it out in a large vessel in ice.
Disadvantages:
We are a non-smoking family, but we had to breathe tobacco from our neighbors (and smoked the entire floor, we were probably the only ones who did not smoke), this spoiled our rest, mood and health ...In the evening we sit down to drink tea on the balcony, and instead of sea healthy air had to breathe tobacco .... : ((((We slept with an open balcony, because with the closed air it became stuffy, and waking up in the morning we inhaled, again, smoke from cigarettes ....Coming from the sea to room, sometimes we observed fog from tobacco smoke there (we were especially unlucky with neighbors who were nearby on the right side, they had a baby and they sat on the balcony endlessly and smoked every five minutes) We found a way out of this situation - they arranged a draft, they opened a window in the common corridor, opposite our door and everything was blown onto the balcony. The first few days, while there were no neighbors nearby, it was very good and comfortable.
In short, if you are a non-smoking family, then you have nothing to do there, you will be exhausted.
Maybe the leadership of the young hotel will listen to the wishes for the future:
1) Prohibit smoking in the hotel at all (let them smoke on the street in a place specially created for this) or Divide the people upon check-in into smokers and non-smokers.
2) I suggest you expand, buy land nearby and build a bungalow, for those who want to be independent from their neighbors.
3) To provide free drinking water to the tea set.
4) WIFI is slow by modern standards, I would like it to be faster.
Will we visit this hotel again? If the problem with smoking is solved, then we will definitely return to you ! ! ! !
I will be happy to answer questions, write.
Lukashenka Victoria
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• 16
Overall the hotel is great! ! The restaurant is just super, the staff works on the "5". Only the head of this hotel, KORNEYCHUK NATALIA ANATOLYEVNA, left a very negative impression about herself, as it turned out later. Check-out time at the hotel at 12:00, check-in at 14:00. Being already in place, the girls at the reception informed that as soon as the room was cleaned, check-in was possible immediately.
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Overall the hotel is great! ! The restaurant is just super, the staff works on the "5". Only the head of this hotel, KORNEYCHUK NATALIA ANATOLYEVNA, left a very negative impression about herself, as it turned out later. Check-out time at the hotel at 12:00, check-in at 14:00. Being already in place, the girls at the reception informed that as soon as the room was cleaned, check-in was possible immediately. Arriving at the beginning of the third, NATALIA ANATOLYEVNA, in a very wrong tone, without any explanation, apology, reports "You have a different room, it is on the third, not the second floor. " Naturally followed by the question "Why? " (because my husband had a knee operation, and walking up the stairs to the second or third floor also mattered)
Answer from the MANAGING HOTEL "Because a family with a child lives in your room. (from 12 to 14 hours they said that this room was being cleaned) Why do they have to leave the room because of you !! ! What difference does it make you check in anyway for one day!! ” I was outraged to the maximum chapel. Text next. "If something does not suit you, I can return your money!!! "
Having made a mistake when booking a room, it was she who made the reservation. Since her husband called her on the mobile. Without apologizing, rudely giving out such INFORMATION, she turned around and left !! ! At the same time, I asked her to introduce herself (they only talked on the phone), she told me, “Don’t yell! ” I spoke really loudly, without saying her name, middle name, she went on.
At the reception, I was told that it turned out to my great surprise. The general manager of the Sunresort Hotel is the same Natalya Anatolyevna Korneichuk. I was shocked by such behavior of an adult holding such an important position as a leader.
Maybe Natalya Anatolyevna you are a good person, I don’t know. But that's not how you talk to customers! At the same time, we stopped by for a day, or for a month.
Read if you forgot, and if you knew about it at all!!
SO EVERYTHING YOU WRITE BELOW IS SO BEAUTIFUL. WRITTEN, TRIED.
DOES NOT CORRESPOND TO REALITY.
Rest is an integral part of every person's life, but comfort combined with high-quality service is, of course, the main components of quality leisure.
It is the organization of high-quality recreation on the Azov coast that I have been devoting for 10 years of my life and I am ready to do this endlessly. Every day I communicate with many people and solve a number of difficult tasks, but my work has an invaluable result - the good mood of my clients!
Korneichuk Natalia Anatolievna
You have seen my mood. So your job was not done right.
Answer from the MANAGING HOTEL "Because a family with a child lives in your room. (from 12 to 14 hours they said that this room was being cleaned) Why do they have to leave the room because of you !! ! What difference does it make you check in anyway for one day!! ” I was outraged to the maximum chapel. Text next. "If something does not suit you, I can return your money!!! "
Having made a mistake when booking a room, it was she who made the reservation. Since her husband called her on the mobile. Without apologizing, rudely giving out such INFORMATION, she turned around and left !! ! At the same time, I asked her to introduce herself (they only talked on the phone), she told me, “Don’t yell! ” I spoke really loudly, without saying her name, middle name, she went on.
At the reception, I was told that it turned out to my great surprise. The general manager of the Sunresort Hotel is the same Natalya Anatolyevna Korneichuk. I was shocked by such behavior of an adult holding such an important position as a leader.
Maybe Natalya Anatolyevna you are a good person, I don’t know. But that's not how you talk to customers! At the same time, we stopped by for a day, or for a month.
Read if you forgot, and if you knew about it at all!!
SO EVERYTHING YOU WRITE BELOW IS SO BEAUTIFUL. WRITTEN, TRIED.
DOES NOT CORRESPOND TO REALITY.
Rest is an integral part of every person's life, but comfort combined with high-quality service is, of course, the main components of quality leisure.
It is the organization of high-quality recreation on the Azov coast that I have been devoting for 10 years of my life and I am ready to do this endlessly. Every day I communicate with many people and solve a number of difficult tasks, but my work has an invaluable result - the good mood of my clients!
Korneichuk Natalia Anatolievna
You have seen my mood. So your job was not done right.
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• 32
Relax like in Europe
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Relax like in Europe
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Good afternoon. I am writing this review during the last day of our stay at the hotel. Traveled with friends with small children 2 years old. When choosing a hotel, I was based on the information on the website, because the hotel is new and there was not a single review about it. And now about the impressions in order.
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Good afternoon. I am writing this review during the last day of our stay at the hotel. Traveled with friends with small children 2 years old. When choosing a hotel, I was based on the information on the website, because the hotel is new and there was not a single review about it. And now about the impressions in order. 1. General impression: it remains as if we had a rest at least in the Turkish five, and even in a European hotel. Very cool. 2. Numbers. We had a deluxe standard with friends. The rooms are spacious and very clean with quality furnishings. What is surprising is that everything was done not according to the "Kulibinsk" style, as is typical for Ukraine, but to the conscience. Bathroom with expensive plumbing and stove. All accessories (hygiene products, bottle openers, corkscrew, etc. are branded). The room is equipped with everything you need: a kettle, tea, sugar, coffee, spoons, cups, glasses, an opener, a corkscrew, a brush for clothes, a spoon for shoes, hygiene products, a sewing kit, slippers, a hairdryer, a clothes dryer - all these are trifles, that create an overall pleasant impression. Cleaning of the rooms is daily and of high quality. 2. Territory. Small but very well thought out. Huge pool, which is cleaned and vacuumed at night. Towels on the cards are issued at the bar, you can change them at least every hour. Playground, great gym. Clean beach with sun loungers and mattresses, which by the way is also cleaned daily. Pool bar. And the restaurant is a separate issue. 3. Restaurant. Very high quality with reasonable prices. Such dishes are not always found in restaurants in Donetsk and Kyiv. Very tasty food. The following things are also surprising: they always serve a compliment from the chef olives while you are waiting for the order. At the end of dinner, the second compliment is lemon chela. There is a sommelier who is very unobtrusively involved in the choice of drinks and, by the way, treated us to wine at the expense of the institution. And at the end of the dinner, the chef goes out into the hall and asks if you liked the dinner. Here is such a high level that Berdyansk now offers us.
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• 22
