И эта странная фраза: "Клиент всегда прав!" And this strange phrase: "The customer is always right!"

We chose the hotel on the Internet, mainly from the photo. The rest was focused on the interests of a small child of 2.5 years. The hotel room was booked in advance: junior suite, $118 per night per room, for 6 days. Upon arrival, we were met by a not very kind receptionist, who kept us for an hour at the doorstep of the room, since the cleaning of the room had not yet been completed.
We settled, went to pay not for 6 days, but for one day less - for 5 days (circumstances have changed) and then the administrator was indignant with the words "what are you doing to us here. " I tried to object, even began to make excuses for some reason, but in the end, "the client is always right! ", I should not explain the reasons and feel like a guilty schoolgirl. After these words, a flurry of accusations fell upon me, bordering on outright rudeness: “go to sleep and you won’t be so aggressive”, “your aggression will return to you”, “and what nonsense - the client is always right”... For my working career I have been to hundreds of hotels of different classes, but no one has ever spoken to me like that. And this is all on the first day of rest and for 118 dollars per day!! ! All the following days this administrator never greeted us once. No one asked the child's name! And that is not all. It was simply impossible to live in a junior suite with a sea view at night: stuffy (no ventilation), noisy (distoke from 11 am to 2 am). A huge number of insects live in the room, to which we were simply hooked (ants, midges, butterflies, mosquitoes and something else with wings... ). I don’t comment on the food, we ate in a cafe on Gengorka.
Of the pleasant was the sea itself, a clean beach. Wonderful performances by the animator: Neptune's Day and the celebration of creativity were held at a very high level, with soul. The hotel has a very beautiful green area, well-groomed.

My child was of course satisfied, but I'm more comfortable with a foot. Gengorka - YES, hotel Comfortable - NO.