Отель распродает больше номеров, чем есть на самом деле The hotel is selling more rooms than it actually has.

To begin with, we are unpretentious tourists and are always happy with everything, I never write reviews, because the hotel does not play a decisive role in our vacation. But not at this time.... This is a complete disappointment! I can not rate everything in this "wonderful" hotel, which we chose for so long and waited for this trip, because we did not succeed. . . The customer service is just disgusting! We came to rest in early October, we bought vouchers for 2 standard rooms (we took a tour for almost 1.5 months), we give vouchers for registration, but they tell us, sorry, but there are no places. As an alternative, they offer to check into the Orpheus Park 4 * hotel, where you have to go and cross the road with heavy traffic, and come to them to use their services and they will give us a green bracelet. We, with 2 small children, refused such a "tempting" offer. According to the girl from the reception, they have such a problem with standard rooms from August until October 14th. And they can’t accommodate us in a family room, because they don’t exist either and there isn’t a single room in their entire hotel chain. And then, the guests began to move out, for whom the transfer had arrived, to the question of the staff, how are there no rooms, if they are leaving from you, All the staff immediately fled from us, they did not answer questions and simply began to freeze, as if we were not there or in the hope that we will evaporate. In addition to us, there were already 4 families who were just as lucky!!! ! We were marinated for 3 hours (and it turns out, not long yet, another family was fooled for almost 8 hours), as a result, the representative of the anex moved us to a completely different hotel. I read in the reviews about the hotel that there were already such cases, but I thought that it was in the summer, in the high season, it could sometimes happen, it turns out that this is a normal practice for this hotel. The result is this: when choosing this hotel, be prepared for the fact that you will not get what you paid for.