Nice hotel nicely decorated but bad service

Written: 22 august 2021
Travel time: 10 — 21 august 2021
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 3.0
Amenities: 1.0
We chose this hotel because it is a family hotel and there are many slides for children.
Cons: in the sea immediately deep and hard to go into the sea, stones.
Beach towels were issued only in the spa area, in the farthest place of the main building.
Wi-Fi is free only at the reception. My daughter bought internet for a week for 15 euros, paid immediately. And when they left, they told her that she did not pay and demanded to pay otherwise they would not let her out. When she paid her, they didn’t give her a receipt and didn’t say that she had to pay when leaving, it turns out that she was deceived and had to pay a second time.
There were ants in the room. Water did not drain in the bathroom, after a shower up to 10 cm, the water stood and the air conditioner in the corridor dripped from the ceiling. Rooms are not cleaned on Wednesdays.
Food: a lot of fried food, no dietary food, no juices and cocoa for children. They don't wash dishes well.
Pros: nice big pool, slides, animation and mini-club.
Translated automatically from Russian. View original