Ужасное отношение Terrible attitude

Terrible from day one.
We came to the reception. The suitcases were taken away, they said they would bring it to the room. We were given cards from the room and were not carried out. We were somehow looking for these cases themselves. Our suitcases were thrown out at the entrance of the building, and we waited for 3 hours to be brought. The husband went outside and was shocked. Take the suitcases whoever you want. The attitude towards Russians is terrible. The remote is broken in the room, the soap machine is broken. Mom and son had a birthday. They asked for the organization of the table, in the end they said there was no cake and candles. We went to the store ourselves and bought a cake in the dining room. Food is a real problem. For children 3-4 years old, only mashed potatoes, rice and pasta. No porridge. That milk is sour, then a casserole or vegetables are rotten. And finished off the last, asked for a book of complaints and did not give. Wed they wanted us.