The level of service is not five stars

Written: 11 september 2019
Travel time: 23 august — 1 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 5.0
Cleanliness: 6.0
Food: 6.0
Amenities: 6.0
The hotel positions itself as a five-star hotel, but it falls short of this status in many aspects, if you do not pay attention to a bunch of minor shortcomings in the service, then you can relax normally.
The sea on the hotel's beach is at least a little unclear because of the river, but it is quite pleasant for swimming, the inflowing river sometimes gives cold patches, but in the heat it is even pleasant when we rested, there was no smell from the river.
You can go to the neighboring beach, where the water is more transparent and there are waves to jump.
The food at the hotel was not remembered for something like that, ordinary food, a lot of everything to choose from, but not so much fruit, desserts also seemed not very tasty. But there are no problems with food, there is also a bar on the beach, cakes, a night snack, ice cream by the pool (so-so), we tried beer from alcohol (I liked it), wine and champagne (so-so).
Of the minuses:

- terrible beach towels, washed and short, with stains, for some reason their replacement is paid, so be sure to bring your own
- ants in the room, they are being poisoned, they reappear
- constant problems with the electronic lock and entry cards, then demagnetized, then the batteries ran out, then the lower part fell off, I had to walk and figure it out
- absolutely no WiFi in the room, only at the reception or by the pool
- not very organized staff in the restaurant, sometimes they will change the tablecloth and put the appliances, sometimes they will ignore you, even if you ask.
I liked the promenade along the hotel line, huge turtles under the bridge, nice girl Maria at the reception.
There are a few covered malls outside the hotel, but mostly some sort of low-end market merchandise. There are also several ATMs nearby.
On a minibus for 1 euro you can go to Side, look at the ancient ruins.
Translated automatically from Russian. View original