Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
2.0
On September 29, happy and contented, I flew away to what turned out to be the worst vacation of my life. Trouble began with the azur air plane, when not three, but five people were seated in one row, although as far as I know, according to safety rules, this is prohibited, since there are only four masks. But anex. tour cvoy rules apparently, and they wanted to spit on the safety of one-year-old children.
Further more, they brought us to the so-called five-star hotel Seher resort & spa hotel. And of course it's dark. . The photos didn't match reality at all. Like goods from China expectation/reality. Everything is shabby, the paint from the figures of the children's town has peeled off for a long time, the towels are torn and stained, the attitude of the staff is terrifying. They settled in a room with a view of the wall, and asked for $ 50 for relocation. She said that there would be a crib, in the end they gave it five days later and a torn one, in order to avoid injuries, I decided not to put the child there, and I already got used to it.
The so-called restaurant...Very good service, but only Germans, which they actively switched to last year, and who leave a good tip. A couple of times I asked for help to bring a child seat, they looked in such a way that I obviously interfere with their work. In the “restaurant” on the beach, more like a bistro, I decided, to my misfortune, to go barefoot for juice, and tore my heel with a nail sticking out of the floor so that I won’t describe it better in colors ...
The room was cleaned frankly badly, so the dust collected in a few days and I had to wipe the floor with a towel myself. When they changed linen, they forgot to give a towel, then water, but they forgot about what soap or shower gel was the first time.
And to top it all off, they demanded $20 for a stain on a sheet. As it turned out later in vain, I was glad that he was a guide - Yussef Aliyev, but he only said phlegmatically: you have to pay, and I went, I have business. And left me in the company of the manager.
The representative of the tour operator cannot influence the decision of the hotel administration in any way.
As for photos, we receive all content (photos, descriptions, etc. ) exclusively from tour operators, and they, in turn, from the hotel, so we do not have the opportunity to make any adjustments.
At this stage, we can help file a claim against the tour operator Anex tour, in which you write down all the inconsistencies in the services provided and comments on the work of the guide.
We apologize for the inconvenience caused and we are very sorry that some moments could affect your stay and impressions of our service.
In general, I categorically do not advise you to buy tours through level travel, and ane[ tour, it’s better through a normal travel agency, according to recommendations. And then no one is responsible for anything ...Have a good rest!
Further more, they brought us to the so-called five-star hotel Seher resort & spa hotel. And of course it's dark. . The photos didn't match reality at all. Like goods from China expectation/reality. Everything is shabby, the paint from the figures of the children's town has peeled off for a long time, the towels are torn and stained, the attitude of the staff is terrifying. They settled in a room with a view of the wall, and asked for $ 50 for relocation. She said that there would be a crib, in the end they gave it five days later and a torn one, in order to avoid injuries, I decided not to put the child there, and I already got used to it.
The so-called restaurant...Very good service, but only Germans, which they actively switched to last year, and who leave a good tip. A couple of times I asked for help to bring a child seat, they looked in such a way that I obviously interfere with their work. In the “restaurant” on the beach, more like a bistro, I decided, to my misfortune, to go barefoot for juice, and tore my heel with a nail sticking out of the floor so that I won’t describe it better in colors ...
The room was cleaned frankly badly, so the dust collected in a few days and I had to wipe the floor with a towel myself. When they changed linen, they forgot to give a towel, then water, but they forgot about what soap or shower gel was the first time.
And to top it all off, they demanded $20 for a stain on a sheet. As it turned out later in vain, I was glad that he was a guide - Yussef Aliyev, but he only said phlegmatically: you have to pay, and I went, I have business. And left me in the company of the manager.
The representative of the tour operator cannot influence the decision of the hotel administration in any way.
As for photos, we receive all content (photos, descriptions, etc. ) exclusively from tour operators, and they, in turn, from the hotel, so we do not have the opportunity to make any adjustments.
At this stage, we can help file a claim against the tour operator Anex tour, in which you write down all the inconsistencies in the services provided and comments on the work of the guide.
We apologize for the inconvenience caused and we are very sorry that some moments could affect your stay and impressions of our service.
In general, I categorically do not advise you to buy tours through level travel, and ane[ tour, it’s better through a normal travel agency, according to recommendations. And then no one is responsible for anything ...Have a good rest!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The beach is bad.
- The hotel does not pull for 5 (
- Quite a normal hotel, but not 5 * Ultra all inclusive
- Terrible staff and tour operator TUI
- Good hotel
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