• traveled 5 years ago
I agree 100% - PRIMITIVE FOOD, it's just to the point! And dirt and noise in the rooms..... Upon arrival, in order to feed the child with breakfast, I went through 4 bowls for dry breakfasts, and in the end they took eggs. I will never come back here, that year Serenity was like heaven and earth, although outwardly the hotels are identical.
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I agree 100% - PRIMITIVE FOOD, it's just to the point! And dirt and noise in the rooms..... Upon arrival, in order to feed the child with breakfast, I went through 4 bowls for dry breakfasts, and in the end they took eggs. I will never come back here, that year Serenity was like heaven and earth, although outwardly the hotels are identical.
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We bought a tour to this hotel, because it has good ratings on various resources. But all these ratings turned out to be misleading. Here I will write shortcomings, because basically people are looking for them. I'll start over. We arrived at the hotel around 7:00. Despite the possibility of check-in, we were settled at 14:00.
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We bought a tour to this hotel, because it has good ratings on various resources. But all these ratings turned out to be misleading. Here I will write shortcomings, because basically people are looking for them.
I'll start over. We arrived at the hotel around 7:00. Despite the possibility of check-in, we were settled at 14:00. By the way, in other hotels in this matter they always made concessions and settled earlier. When communicating with the reception staff, it seemed that in order to check in earlier, you need to give something. . .
During the rest, the receptionists seemed absolutely not customer-oriented. I understand that there are many tourists with questions, but there are few of them, but this is not a reason to treat the client with disdain. We must remember that the hotel you have "5 stars". By the way, I even caught them on a little deception. Upon arrival, you are given a flyer for a free massage, and they explain - "for each family member (except for small children)". When contacting the spa directly, we were told that this flyer is valid for only one family member. I contacted the front desk for clarification. Calls, consultations, disputes among themselves began. I did not tolerate this "bazaar" and left, leaving them this flyer.
Once the child needed the help of a doctor who was in a hotel. We arrive at the medical office - closed. We knock, after 40 seconds, unlocking the door, a sleepy honey brother comes out.
Very few staff speaking Russian. Fully understood and spoken by 3 people in the whole hotel. This is extremely inconvenient.
The room was dirty!! ! There was dried chocolate on the floor, the floor of the balcony was not washed at all, there were sticky marks on the table, and there was a frozen puddle of fanta in the mini bar (in the fridge). Stripes on the walls, torn pillows, a dirty hair dryer that I didn’t even want to take in my hands, dust on the ventilation system. Of the 10 days of stay, we were cleaned 6 times, although daily cleaning and replenishment of the mini bar are stated. I've talked to other residents and they say the same thing.
The range of hygiene items in the room is soap and shampoo. Everything!
In the toilet and in the shower, the doors creaked terribly. The balcony door also creaked. On the second day, a (already broken) leg flew out from one of the beds.
The soundproofing in the rooms is terrible. You can hear the children playing on one side, and someone snoring on the other. And the night discos are very well audible. Yes, discotheques. The disco of the neighboring hotel could be heard much better than ours. I note that the hotel has very weak animation.
Wifi in rooms? Forget! Caught only in the far corner of the balcony and then the net for the staff. There is Wi-Fi in the Lobby. But the speed there is such that the video is played only in 144 quality. And this is not a problem of gadgets (tested on many). I approached the reception with this problem, to which I received an answer - “this is not our problem! ”.
In the dining room, 70% of dishes and cutlery are dirty!! ! Seating was often not available. Waiters and cleaners can't cope with a large number of visitors. Sometimes I had to sit at the table and wait for 5-10 minutes until a person comes to shake off the crumbs from the table and remove the dirty dishes left over from previous people.
And of course - disgusting alcohol!
Sunbeds by the pool need to be borrowed from about 9 am. If you come at 10-11 o'clock, you won't find free sunbeds.
Sellers of shops located on the territory of the hotel and photographers in the hotel are extremely intrusive. One salesman in a children's toy store angrily swore at us through his teeth because we didn't buy anything from him.
Good moments and good people, of course, too. But they are far fewer. . .
Output. This hotel is clearly not 5*. It is not for nothing that the hotel does not have five stars on the logo like many other good hotels. Perhaps next year - the star will fly off...
Do you want to relax calmly, without hassle and problems? You are not at Terrace Elite Resort!
I'll start over. We arrived at the hotel around 7:00. Despite the possibility of check-in, we were settled at 14:00. By the way, in other hotels in this matter they always made concessions and settled earlier. When communicating with the reception staff, it seemed that in order to check in earlier, you need to give something. . .
During the rest, the receptionists seemed absolutely not customer-oriented. I understand that there are many tourists with questions, but there are few of them, but this is not a reason to treat the client with disdain. We must remember that the hotel you have "5 stars". By the way, I even caught them on a little deception. Upon arrival, you are given a flyer for a free massage, and they explain - "for each family member (except for small children)". When contacting the spa directly, we were told that this flyer is valid for only one family member. I contacted the front desk for clarification. Calls, consultations, disputes among themselves began. I did not tolerate this "bazaar" and left, leaving them this flyer.
Once the child needed the help of a doctor who was in a hotel. We arrive at the medical office - closed. We knock, after 40 seconds, unlocking the door, a sleepy honey brother comes out.
Very few staff speaking Russian. Fully understood and spoken by 3 people in the whole hotel. This is extremely inconvenient.
The room was dirty!! ! There was dried chocolate on the floor, the floor of the balcony was not washed at all, there were sticky marks on the table, and there was a frozen puddle of fanta in the mini bar (in the fridge). Stripes on the walls, torn pillows, a dirty hair dryer that I didn’t even want to take in my hands, dust on the ventilation system. Of the 10 days of stay, we were cleaned 6 times, although daily cleaning and replenishment of the mini bar are stated. I've talked to other residents and they say the same thing.
The range of hygiene items in the room is soap and shampoo. Everything!
In the toilet and in the shower, the doors creaked terribly. The balcony door also creaked. On the second day, a (already broken) leg flew out from one of the beds.
The soundproofing in the rooms is terrible. You can hear the children playing on one side, and someone snoring on the other. And the night discos are very well audible. Yes, discotheques. The disco of the neighboring hotel could be heard much better than ours. I note that the hotel has very weak animation.
Wifi in rooms? Forget! Caught only in the far corner of the balcony and then the net for the staff. There is Wi-Fi in the Lobby. But the speed there is such that the video is played only in 144 quality. And this is not a problem of gadgets (tested on many). I approached the reception with this problem, to which I received an answer - “this is not our problem! ”.
In the dining room, 70% of dishes and cutlery are dirty!! ! Seating was often not available. Waiters and cleaners can't cope with a large number of visitors. Sometimes I had to sit at the table and wait for 5-10 minutes until a person comes to shake off the crumbs from the table and remove the dirty dishes left over from previous people.
And of course - disgusting alcohol!
Sunbeds by the pool need to be borrowed from about 9 am. If you come at 10-11 o'clock, you won't find free sunbeds.
Sellers of shops located on the territory of the hotel and photographers in the hotel are extremely intrusive. One salesman in a children's toy store angrily swore at us through his teeth because we didn't buy anything from him.
Good moments and good people, of course, too. But they are far fewer. . .
Output. This hotel is clearly not 5*. It is not for nothing that the hotel does not have five stars on the logo like many other good hotels. Perhaps next year - the star will fly off...
Do you want to relax calmly, without hassle and problems? You are not at Terrace Elite Resort!
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• 5
Good hotel, few cons! Hello. We stayed at the hotel from the end of August to the beginning of September in 2017. I will break down the review by points, I will try to add less water to it. And you yourself can choose the item that will be more interesting to you! HOTEL new 13 years old. Not big and not small.
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Good hotel, few cons!
Hello. We stayed at the hotel from the end of August to the beginning of September in 2017.
I will break down the review by points, I will try to add less water to it. And you yourself can choose the item that will be more interesting to you!
HOTEL
new 13 years old. Not big and not small. Modern design inside and out. Everything is in a decent condition, neat and beautiful, the rooms are quite comfortable for cleanliness in the hotel from the outside and inside are monitored night and day. They clean, they clean, they clean. Most of the audience are Germans, Galanders and TD and so on. Russakov began to launch here not so long ago. The minus of the hotel is the beach which is far from the hotel. But for which
two shuttles run regularly. The interval between shuttles is from 3 to 5 minutes. Drive to the beach about 3 minutes. Still, the area around the hotel is a wasteland with grass. Not very picturesque. The first three days were stressful. Then they got tired and stopped paying attention to it!
NUTRITION
There were no pretensions. Not bad!!! ! And if you came to this hotel with the hope of at least not gaining extra pounds and staying in shape. You are not in this hotel))))!
Meat every day. at least 2 kinds. At least three types of chicken, seafood for 10 days - mussel salad and shrimp salad fell out three times, once there was sushi. But more for show - the sushi was more beautiful - than tasty and real))), greens, cheeses, mushrooms, sauces, yoghurts, french fries, a large selection of sweets, breads, a good selection of fruits (plums, apples, oranges, melons, watermelons, pineapples, grapes. But there was not enough variety in the alternation of dishes. there were a lot of them and everything was very tasty! But on the 5th day everything becomes predictable and boring. You already know where and what lies and at what time.
Snacks. 1) snack bar at the pool. Shurma, fries, fried chicken, boiled corn and TD. + Drinks there. 2) a snack bar on the beach - you can have a tasty lunch with meat. Dishes are enough. Drinks are there.
Ice cream! There are give every day and in the hotel and on the beach!
THE DRINKS!
Local. Boring!! ! beer is generally non-alcoholic. Even though the kegs say efes. You can drink three liters - it won't catch on. The hotel lacks ultra status! Juices from tetrapacks are not bad and there are all kinds on the lobby.
SERVICE
The staff is friendly. Everyone greets, not feigned smile, even the cleaners. Receptionist is friendly and courteous. The room was cleaned every day. Towels and soap and shampoo changed. There are no complaints about their work. As well as complaints about the work of waiters. One pizdodelny bartender, stocky in his 30s with a hedgehog on his head - at the pool bar was rude - to put it mildly !! ! - and it was not very pleasant. And the story is like this. I chatted with the guys at the lobby bar. My wife came and invited me to go to the animation. I quickly followed her - and left the phone on the counter. We got to the pool where I ordered cocktails and went with them and my wife to watch the evening show. But after a while, I caught on. I didn't have my phone with me anymore. Hat - I thought))))! And not remembering where he could leave it, he went first to the pool bar. And I tried to politely ask the bartender if the bar workers found my phone on the bar counter. This dude got excited and started yelling at me in English and Turkish. I called more waiters and three people almost went at me with their breasts. - There is no telephone. - Why did you come. -What do you need. In general, not pleasant. Or you could just say. No, you haven't seen it! They gave me the phone on the lobby without any problems. But the sediment remained. In short, one asshole from the whole team, but spoiled the mood for the evening. In general, there were no pretensions to anyone else. On the contrary, I think that everyone is great. They know and do their job.
ANIMATION
Weak. There is, but more for show. The artists came every other day - but not dusale))))! . Animator clockwork cool, but half an hour a day)))! Animator on the beach once a day with excuses to play barrel and volleyball. And that's it! Sunday is the official day off for animation! )))
BEACH!
Clean. Sand. Chaise longues are comfortable and not overdone! Wash, clean. Compared to the beaches of other hotels nearby. And there are fewer people, and cleaner. Brightens up the beach - a snack bar on it)))! About which I wrote above - in the nutrition section)!
POOL
There are even water slides. Mostly Germans seal on it)))) - Russians mostly go to the sea! Therefore, there are fewer people on the beach. What a plus!!!
ALIA CARD
One ala carte is free. We went for Mediterranean cuisine. Plus! - Everything was delicious. Minus! - The choice of dishes is only according to the list. Without the right to choose))) and waited for a long time, because everyone was immediately given the same dishes and waited until everyone was going to dinner, then until everyone finished eating one dish and moved on to the next, served politely.
BATH
I recommend. Turkish, salty, darlings. Everything is clean and tidy. I like it. I recommend.
SUMMARY
The hotel is not bad. But on the 6th day it became boring. If you are young and want to have fun. You definitely need to go to Kemer. This hotel is more family friendly and for people with children over 30. The hotel has almost no cons! And if there is, then the minuses are not in its services. And in his concept!
Hello. We stayed at the hotel from the end of August to the beginning of September in 2017.
I will break down the review by points, I will try to add less water to it. And you yourself can choose the item that will be more interesting to you!
HOTEL
new 13 years old. Not big and not small. Modern design inside and out. Everything is in a decent condition, neat and beautiful, the rooms are quite comfortable for cleanliness in the hotel from the outside and inside are monitored night and day. They clean, they clean, they clean. Most of the audience are Germans, Galanders and TD and so on. Russakov began to launch here not so long ago. The minus of the hotel is the beach which is far from the hotel. But for which
two shuttles run regularly. The interval between shuttles is from 3 to 5 minutes. Drive to the beach about 3 minutes. Still, the area around the hotel is a wasteland with grass. Not very picturesque. The first three days were stressful. Then they got tired and stopped paying attention to it!
NUTRITION
There were no pretensions. Not bad!!! ! And if you came to this hotel with the hope of at least not gaining extra pounds and staying in shape. You are not in this hotel))))!
Meat every day. at least 2 kinds. At least three types of chicken, seafood for 10 days - mussel salad and shrimp salad fell out three times, once there was sushi. But more for show - the sushi was more beautiful - than tasty and real))), greens, cheeses, mushrooms, sauces, yoghurts, french fries, a large selection of sweets, breads, a good selection of fruits (plums, apples, oranges, melons, watermelons, pineapples, grapes. But there was not enough variety in the alternation of dishes. there were a lot of them and everything was very tasty! But on the 5th day everything becomes predictable and boring. You already know where and what lies and at what time.
Snacks. 1) snack bar at the pool. Shurma, fries, fried chicken, boiled corn and TD. + Drinks there. 2) a snack bar on the beach - you can have a tasty lunch with meat. Dishes are enough. Drinks are there.
Ice cream! There are give every day and in the hotel and on the beach!
THE DRINKS!
Local. Boring!! ! beer is generally non-alcoholic. Even though the kegs say efes. You can drink three liters - it won't catch on. The hotel lacks ultra status! Juices from tetrapacks are not bad and there are all kinds on the lobby.
SERVICE
The staff is friendly. Everyone greets, not feigned smile, even the cleaners. Receptionist is friendly and courteous. The room was cleaned every day. Towels and soap and shampoo changed. There are no complaints about their work. As well as complaints about the work of waiters. One pizdodelny bartender, stocky in his 30s with a hedgehog on his head - at the pool bar was rude - to put it mildly !! ! - and it was not very pleasant. And the story is like this. I chatted with the guys at the lobby bar. My wife came and invited me to go to the animation. I quickly followed her - and left the phone on the counter. We got to the pool where I ordered cocktails and went with them and my wife to watch the evening show. But after a while, I caught on. I didn't have my phone with me anymore. Hat - I thought))))! And not remembering where he could leave it, he went first to the pool bar. And I tried to politely ask the bartender if the bar workers found my phone on the bar counter. This dude got excited and started yelling at me in English and Turkish. I called more waiters and three people almost went at me with their breasts. - There is no telephone. - Why did you come. -What do you need. In general, not pleasant. Or you could just say. No, you haven't seen it! They gave me the phone on the lobby without any problems. But the sediment remained. In short, one asshole from the whole team, but spoiled the mood for the evening. In general, there were no pretensions to anyone else. On the contrary, I think that everyone is great. They know and do their job.
ANIMATION
Weak. There is, but more for show. The artists came every other day - but not dusale))))! . Animator clockwork cool, but half an hour a day)))! Animator on the beach once a day with excuses to play barrel and volleyball. And that's it! Sunday is the official day off for animation! )))
BEACH!
Clean. Sand. Chaise longues are comfortable and not overdone! Wash, clean. Compared to the beaches of other hotels nearby. And there are fewer people, and cleaner. Brightens up the beach - a snack bar on it)))! About which I wrote above - in the nutrition section)!
POOL
There are even water slides. Mostly Germans seal on it)))) - Russians mostly go to the sea! Therefore, there are fewer people on the beach. What a plus!!!
ALIA CARD
One ala carte is free. We went for Mediterranean cuisine. Plus! - Everything was delicious. Minus! - The choice of dishes is only according to the list. Without the right to choose))) and waited for a long time, because everyone was immediately given the same dishes and waited until everyone was going to dinner, then until everyone finished eating one dish and moved on to the next, served politely.
BATH
I recommend. Turkish, salty, darlings. Everything is clean and tidy. I like it. I recommend.
SUMMARY
The hotel is not bad. But on the 6th day it became boring. If you are young and want to have fun. You definitely need to go to Kemer. This hotel is more family friendly and for people with children over 30. The hotel has almost no cons! And if there is, then the minuses are not in its services. And in his concept!
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