Среднее качество, без лоска, о 5-ти звёздах не может быть и речи)) Average quality, no gloss, 5 stars is out of the question))

The very first thing that overshadowed my impression of the SUENO HOTELS BEACH SIDE 5 * hotel was the check-in. I came to the hotel with my 11 year old son. At the front desk, I presented the manager with a personalized cover letter, which made it clear that I was a member of the travel community, and the hotel staff needed to give me due attention as a guest, as perhaps I would publish my review of their hotel ...In general, a fearless manager)) handed me the key to the room with the words: "Gift - a view of the pool" ...
I don’t like surprises and immediately felt something was wrong ((I paid for a villa with a garden view. If I wanted to have a pool view, I would pay for it. The manager pretended not to understand Russian, our things were loaded onto an electric car, and nevertheless, we also joined our luggage in order to proceed to our room. They drove us for quite a long time ((The more we moved away from the reception, the more I doubted the positiveness of what was happening ...
So, the villa - number 6918. VERY remote from the main building, no view of the garden - a terrible chain-link, barely covered with greenery, behind which cars scurry along the road ...Actually, the number itself - the first thing that caught my eye - the accumulated dust, DANGING from the air conditioner on the ceiling ...Tired furniture, dust on it and the lack of hot water in both taps (in the bath and in the sink) from the word AT ALL ((

I was horrified! I paid for a month of stay in THIS?? ? Not being able to take a shower from the road, having somehow changed clothes, my son and I again trudged to the reception ...Under the scorching sun, not really orienting ourselves in the territory, the hell out of what the hell, we again came to the same manager ...I believe that he knew very well WHAT number he gave us ((He categorically refused to change his "GIFT", he spoke not just disrespectfully, but frankly rudely, but, realizing that I would not leave him behind, he gave out the key to room 6615 in another villa .
We asked another employee from the reception to send a person to us to transfer things. While we were trudging to our first room, the miracle porter had already burst into our room, HEALTHLY TAKEN ALL OUR ITEMS, touching my underwear (a bra lying on the bed) with HIS HANDS, as well as my son’s things, SHOVED everything into our luggage, which he closed with a zipper, tightly pinching my child’s washcloth in it ((But we found out a little later, when we WERE GOING TO LOOK FOR YOUR NEW ROOM, and at the same time all our THINGS that had evaporated from the first room before our return ((
In general, realizing that we were not destined to start rest yet, I called the reception desk, asking that they send us the same specialist who closed my luggage bag with a washcloth in the lock, respectively, so that he would open it ((
After a while, a non-Russian-speaking Turk knocked on the door, in whose hand there was a USB cable ((It was clear that no one really explained anything to him - he came to help open the safe (but not the bag) ...
She called the reception again, asked: “Are you having fun like that? ” Again she asked for help in opening the luggage bag, from the lock of which a torn washcloth was ominously sticking out ...
We waited! Two men came at once - one of them came earlier with the intention to open the safe ((
They began to pull the lock on the bag ((Well, HORROR! If this lock breaks when leaving the hotel, I won’t be surprised. The bag is new ...The washcloth was completely torn ((
Before I had time to breathe, they called from the reception - they wanted to send someone to PHOTOGRAPH THE TORN BASIS))) Apparently, they wanted to replace it with a similar one)) Losing patience, she said: "Bring any"...
They brought it ...You won’t look without tears))
Hooray! We finally took a shower!
The rooms are not very new...

This villa is better than the first one, but still far from the main building and, accordingly, from the sea itself((The view of the garden is also missing((The same chain-link, barely covered with greenery...((
The next day, she shared her impressions at a meeting with the guide)) Katya - the guide from Anekstura - a very nice girl, she said that she did not see anything reprehensible in contacting the reception again. We agreed to go to the hotel manager together after the meeting with the guide))
Approached)) Both stand as if spat upon ((I am the eighth time in Turkey and always considered the hotel staff to be extremely friendly and hospitable)) Not in SUENO, gentlemen, not in SUENO! )))) Another manager flew up, in appearance - more important than the previous one)))), did not let the guide open his mouth, raised his voice at her, gesticulated in her face, raising his finger and stopping her speech (( Fu!
There was a residue and a spoiled impression of the hotel ((On the advice of the guide, she wrote a complaint about the accommodation to Anekstur ((Katya said: "We will regularly come to the reception and find out if there are any spaces for moving" ...
Yes, perspective ...((
She came by herself a day later. The reaction is the same (( Extremely unpleasant man (( And constantly shouts out that he gave me a "GIFT" (( I want a view of the garden, for which I paid and, if possible, closer to the main building ...There are supposedly no places ( (
I asked for a key - to see a standard room in the main building, although I paid for a villa, which is more expensive! Gritting my teeth, I gave the key - you won’t believe it: a view of the roof ((And if you sit on the toilet and the door to the bathroom opens, you will find yourself in the corner on the toilet behind the door! ))))))))) Thank you (( I will wait for a place in the villa closer to the main building))
Brought the key to the viewed number.
He grumbled at me in the presence of another guide from Anekstur (Katya was not there), from his tirade I understood the following: he gave me a "gift", but I didn't like it! I don't pay money, but I want to change my number! ((I'm in shock! Well, boor! ((

After talking with the guide, he suddenly pulled out the key to a room in another villa! In the absence of places! Let's go look! Hooray!! ! Next Villa!! ! Couldn't it have been provided immediately? No, it was necessary to wag nerves! Otherwise, what's the fun? ((
The villa is ok. Like everything - not new, the furniture is tired, but everything works! Oh my God! Thank you!! ! ))
Well, it's finally time to get some rest : )
The hotel is generally good. But completely without gloss ...Nobody here is interested in impressing you from the good side ...Although they could - there are plenty of resources for this ...but - no ((Everything is very mediocre ((
Cleaning is poor. Towels, according to some obscure hotel concept, are only changed if you throw them in the bath ...
Washed, grayish bathrobes, bathrobes with holes in the seams ((It is unpleasant to put on, as if from someone else's shoulder (( Fu ((

Minibar, tea and coffee are not always replenished. She left a note - she asked for several packs of coffee and powdered milk. They put it on the note, they wrote wishes for a good rest. OK. If there was not enough water, they brought it themselves - from the beach or from the dining room. But, of course, it shouldn't be like that...((5*))))))

I asked the reception where they have an ironing room? She is NOT! ))) You can take it to the laundry for a fee - they will stroke it. I can’t trust it((Who will be responsible if they burn it? ((I had to iron the wet fabric with a hair dryer for an exit photo session((Well, nothing happened, okay ...Only hot (( Hmm ...

The area is large and green. Few flowers. The desire to take endless photos does not arise, alas ...

The beach is good, the entrance to the sea is comfortable. There are always big waves in the morning. The sea in this place is restless ...Vacationers put out cigarette butts in the sand ((I saw it personally, I could hardly restrain myself ...
Two imported girls with a baby first fumigated me, then, ignoring the urn, left the gobies in the sand ((But this, of course, is not for the hotel - this is a matter of education ((


There are many pools. A child pooped into the central one - they DID NOT let the water out !! ! They threw bleach into the pool and fenced it off until the next day ((People were already splashing there in the morning. Apparently those who were not in the know ((

They feed well. Not chic, but not bad. The waiters are mostly Kyrgyz, Russian-speaking - that's good))

The staff is, for the most part, friendly. But I can't forget the manager from the reception))))))

The hotel is a solid 4*. Not one you want to go back to...

We took a lot of excursions, it added positive emotions)) We went to Cappadocia, flew in a balloon)) Delight! )) We flew to Israel - tiring, but interesting)) We rode the rides in Rixos, were at the concert of Yegor Creed)) We had an exit photo shoot in Side in the ruins of the Temple of Apollo with an individual photographer.
We will also go to Pamukkale, I love this place - I want to show my son))

Alas, I'm not happy with SUENO...I wanted something more elegant, pompous - the price for a month's stay is not a toy, but the impressions are very modest.. .