Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
10.0
Food:
10.0
Amenities:
10.0
A tour to this hotel was booked by our tourist, who bought it not cheaply for the period of the May holidays. In addition, a tourist has a birthday at the hotel during the holiday period and we, as an agency, booked not an economy room for him, but a standard one.
However, upon arrival at the hotel, the tourist was settled in a room that did not correspond to the category - worse than in the economy room. The air conditioning did not work in the room, it was smoky and the view of the whole room did not match the photo on the Intourist website at all. At the request to the administrator on duty named Mardan to change the number to the one indicated in the voucher - the tourist received a categorical refusal and a boorish answer "if you don't like it, you can go where you came from! ". The name and badge were missing, Mardan himself did not introduce himself. His name was learned later, from the guide. And all this happened at 2 am, as there was a late arrival, and the room was paid from 14-00 the previous day in a 5 * hotel for ULTRA ALL INCLUSIVE !!!
What a shame for the hotel and for its positioning as a 5* hotel!!!
The tourist had to be pretty nervous, call guides, who, after long negotiations, were able to move to the STANDARD room.
And it's all for my birthday!
I myself was in this hotel and of course I did not meet such a reception. As the director of a travel agency, I really would not like to receive such a review from my tourists again. After all, we fell in love with this hotel, as it met all the requirements and requests of our tourists.
We earnestly ask the hotel management to remove the Mardan administrator from work with clients, as he does not correspond to his position and dishonors the reputation of the entire hotel!! !
However, upon arrival at the hotel, the tourist was settled in a room that did not correspond to the category - worse than in the economy room. The air conditioning did not work in the room, it was smoky and the view of the whole room did not match the photo on the Intourist website at all. At the request to the administrator on duty named Mardan to change the number to the one indicated in the voucher - the tourist received a categorical refusal and a boorish answer "if you don't like it, you can go where you came from! ". The name and badge were missing, Mardan himself did not introduce himself. His name was learned later, from the guide. And all this happened at 2 am, as there was a late arrival, and the room was paid from 14-00 the previous day in a 5 * hotel for ULTRA ALL INCLUSIVE !!!
What a shame for the hotel and for its positioning as a 5* hotel!!!
The tourist had to be pretty nervous, call guides, who, after long negotiations, were able to move to the STANDARD room.
And it's all for my birthday!
I myself was in this hotel and of course I did not meet such a reception. As the director of a travel agency, I really would not like to receive such a review from my tourists again. After all, we fell in love with this hotel, as it met all the requirements and requests of our tourists.
We earnestly ask the hotel management to remove the Mardan administrator from work with clients, as he does not correspond to his position and dishonors the reputation of the entire hotel!! !
Translated automatically from Russian. View original
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