Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
6.0
Cleanliness:
8.0
Food:
1.0
Amenities:
2.0
Not 5 stars at all. .
So.
Hello. We rested from August 5 to August 13 inclusive (me, sister + 2 of her daughters 4 years old and 12 years old)
We arrived at night. From the airport we drove about 1.5 hours
At 2:30 we checked into the hotel, we asked for a room with a sea view and went to check in, when we arrived at it, we found one 2-bed and 1 single bed. We came to the reception with a request for an extra bed or a bunk bed, which we were told to come in the morning, because the Russian-speaking receptionist was stupid at that time. How is that? A married couple who flew with us to this hotel faced the same problem... we had to agree on this in Moscow, that we supposedly had a standard room and nothing could be done about it. Is this a normal answer? ? As a result, they brought a cot that ate the whole room. In the morning we found out that a bunk bed is for a fee, a sea view is a fee, a safe is a fee))) On August 6, my friend arrived, my sister agreed on a compliment (fruit and a bottle of wine) from the hotel to my room, and a cake for dinner (as it turned out, it is paid) For the first time I meet a 5-star hotel, where you have to pay for a cake . . They brought fruit, but there is no wine. Further, water slides. . Opening hours from 10 to 12 and from 14 to 17:00. They were turned off at 16:20/30, for what reason, we did not understand . . On the third day, we decided to check with a girl (office near the reception) named ISHIM, why is that? because we want to ride, and the water slides were an obligatory item when choosing a hotel! The manager began to rub that the water slides were closed, because in the chlorine pool (why the hell is it asked if the slides work until 17) The pool from the slides smoothly turned into a large pool, where at that time there were 50 people! I tried to explain to her that she was ill-informed about the fact that the pool was connected, to which she switched to YOU and began to threaten me that we would now be "thrown out of the hotel. " This is the first time I've encountered such rudeness. It's a paradox, but from the next day the slides worked until 18:00 and later . . ) Arriving the next day at the same "good office", we found another, adequate girl there. They wanted to ask about A la Carte, they were "pleasantly surprised" for 5 euros per person. They said about the slides and about the wine on my dr) The next day they brought fruit and wine again) It turns out that the system in this hotel is "Until you give a kick. "
There is nothing for breakfast, lunch is average - we saved ourselves with "afternoon snacks" by eating near bars . . Dinner is also so-so . . (by the way, there is no baby food there, although it is written that it supposedly is . . ) During the day they gave the pools and the sea waffles and cakes. The queue is 50 minutes! And the most important thing is that the waffles are either undercooked or burnt). Ice cream is paid! Once for dinner they gave it for free, as it turned out there was another at the hotel)))) My sister lost weight for the first time on vacation : ) Animation longing, twice there was a foam party, once interesting competitions in the amphitheater, all other days were stupid dances, which were boring to watch. Wi-Fi is only near the pool, all drinks are only near one main bar, in all others there is only beer and maybe wine. The sea is warm and clean, but the entrance is a little rocky. Departure from the hotel on the 13th. Check-out at 12 noon, bus at 19:00, the sister specified a couple of days before departure how much it would cost to extend the room for an hour, to which she was told 5 euros / hour, on the day of departure (she again turned to our guide Nasyr) is everything okay, is there any delays. . only then we found out that there was an "innovation in the hotel" and a room per hour already costs 20 euros!!!!! ! That is, we need to lay out 140 euros . . sorry for that? And who has that kind of money left at the end of the holiday? especially when you are counting on a completely different tariff!! ! We will never go there again and will not advise anyone.
So.
Hello. We rested from August 5 to August 13 inclusive (me, sister + 2 of her daughters 4 years old and 12 years old)
We arrived at night. From the airport we drove about 1.5 hours
At 2:30 we checked into the hotel, we asked for a room with a sea view and went to check in, when we arrived at it, we found one 2-bed and 1 single bed. We came to the reception with a request for an extra bed or a bunk bed, which we were told to come in the morning, because the Russian-speaking receptionist was stupid at that time. How is that? A married couple who flew with us to this hotel faced the same problem... we had to agree on this in Moscow, that we supposedly had a standard room and nothing could be done about it. Is this a normal answer? ? As a result, they brought a cot that ate the whole room. In the morning we found out that a bunk bed is for a fee, a sea view is a fee, a safe is a fee))) On August 6, my friend arrived, my sister agreed on a compliment (fruit and a bottle of wine) from the hotel to my room, and a cake for dinner (as it turned out, it is paid) For the first time I meet a 5-star hotel, where you have to pay for a cake . . They brought fruit, but there is no wine. Further, water slides. . Opening hours from 10 to 12 and from 14 to 17:00. They were turned off at 16:20/30, for what reason, we did not understand . . On the third day, we decided to check with a girl (office near the reception) named ISHIM, why is that? because we want to ride, and the water slides were an obligatory item when choosing a hotel! The manager began to rub that the water slides were closed, because in the chlorine pool (why the hell is it asked if the slides work until 17) The pool from the slides smoothly turned into a large pool, where at that time there were 50 people! I tried to explain to her that she was ill-informed about the fact that the pool was connected, to which she switched to YOU and began to threaten me that we would now be "thrown out of the hotel. " This is the first time I've encountered such rudeness. It's a paradox, but from the next day the slides worked until 18:00 and later . . ) Arriving the next day at the same "good office", we found another, adequate girl there. They wanted to ask about A la Carte, they were "pleasantly surprised" for 5 euros per person. They said about the slides and about the wine on my dr) The next day they brought fruit and wine again) It turns out that the system in this hotel is "Until you give a kick. "
There is nothing for breakfast, lunch is average - we saved ourselves with "afternoon snacks" by eating near bars . . Dinner is also so-so . . (by the way, there is no baby food there, although it is written that it supposedly is . . ) During the day they gave the pools and the sea waffles and cakes. The queue is 50 minutes! And the most important thing is that the waffles are either undercooked or burnt). Ice cream is paid! Once for dinner they gave it for free, as it turned out there was another at the hotel)))) My sister lost weight for the first time on vacation : ) Animation longing, twice there was a foam party, once interesting competitions in the amphitheater, all other days were stupid dances, which were boring to watch. Wi-Fi is only near the pool, all drinks are only near one main bar, in all others there is only beer and maybe wine. The sea is warm and clean, but the entrance is a little rocky. Departure from the hotel on the 13th. Check-out at 12 noon, bus at 19:00, the sister specified a couple of days before departure how much it would cost to extend the room for an hour, to which she was told 5 euros / hour, on the day of departure (she again turned to our guide Nasyr) is everything okay, is there any delays. . only then we found out that there was an "innovation in the hotel" and a room per hour already costs 20 euros!!!!! ! That is, we need to lay out 140 euros . . sorry for that? And who has that kind of money left at the end of the holiday? especially when you are counting on a completely different tariff!! ! We will never go there again and will not advise anyone.
Translated automatically from Russian. View original
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