In general, the hotel is ok, but not 5 * obviously

Written: 8 august 2021
Travel time: 16 — 29 july 2021
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 6.0
Service: 3.0
Cleanliness: 4.0
Food: 8.0
Amenities: 6.0
In general, the hotel is normal, but not 5 * clearly. Almost all the staff do not know any (! ) foreign languages ​ ​ and are not distinguished by goodwill. It is especially outrageous that among them is a doctor who can neither understand nor explain anything to the patient. Zero sense from such a doctor. Well, to ask for a towel in the room (we were stubbornly folded one less) - this is just an unsolvable quest.
The spa staff was also disappointing. The floor in the spa is marble tile, and they follow on their heels and make a remark that it is better to dry off so as not to leave wet marks on the floor. The door to the hammam is always open, and they do not let it close - they say, masseurs are stuffy to work. Those who did not take paid procedures are not welcome there.
The sunbeds on the beach are 50 years old, no less. Wooden, repainted several times, with protruding nails (see photo) and no seated back. Reading a book or guessing a crossword puzzle is only lying down. . .

The food is mediocre, but the a la carte restaurants pleased, it was delicious.
The territory is huge, it is beautiful and green, but (! ) From the distant buildings to the sea, almost 1 km.
For information: in building 4 on the 1st floor there is a covid quarantine isolator. The receptionist lies that there is no one there and that they just forgot to remove the old signs. But we lived in this building on the second floor and we know for sure that people lived there who had food in plastic containers under the door, and a medical car came to them several times. And the residents of these rooms are constantly "walking" on the balcony.
Everything else in the hotel is quite normal.
- a good water park;
- an old but normal amusement park;
- strong alcohol of good quality;
- good evening programs.
The hotel is huge, but there were never big queues, there were always enough free tables and sunbeds. The rooms in the main building are newer, but the bungalows are also good rooms.
Translated automatically from Russian. View original

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