Controversial. Loved it and disappointed at the same time

Written: 5 may 2018
Travel time: 25 august — 2 september 2017
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 4.0
Food: 9.0
Amenities: 7.0
50% to 50% general conclusion: I liked basically everything except the beach and the sea, and it was for this that we went here with a child ((((
Pros:
1) a large and very beautiful territory, for example, there is an equipped area for children with seat bags, cocoon swings, a corner on the street with sofas and a TV set, for example, this is a cool idea!
2) very tasty and varied cuisine - absolutely everything - meat, fish, seafood, desserts, yogurt, jams, toppings - everything is very diverse and tasty. except for juices, these are some kind of powder similarities.
Minuses:
1) Settlement and rooms - this is understandable - as lucky. The story of this section is for those who want to know what will happen if he is not lucky))

We arrived at the hotel early in the morning, in my opinion around 10 am, the check-in was announced at 14:00. Russian is not spoken at the reception and is mostly ignored and avoided. When you come up, they pretend to be busy, and after they understand that I'm not going anywhere, they call somewhere and still announce the negative result of this call, they say, you need to wait a little more. etc. As a result, we with a child of 9 years old and another family with a small child of 4 years old were settled last at about 17:00 after numerous requests of various forms (the type number was not ready, they had not yet been removed). Despite the fact that in front of us at 15:00 a whole bus arrived by non-German tourists, who were settled within 15 minutes !!! ! The rest day is just gone. We didn’t go to the beach, because. we were fed with promises that in about 15, then 30, then 20 minutes they would already settle us...
Moreover, as the last suckers, we bought a more expensive-improved room. According to the description, it is the same type as usual, but with a jacuzzi, bathrobes and slippers. There was hope that the superior room should have been located in a better geographical location. (because sea view, etc. was not offered)
So, who else had such hope, I immediately say, the scheme does not work! This is of course not the fault of the hotel or the tour operator! We are the naive fools.
BUT !!! ! the problem is that we were NOT settled in it (improved). And settled in the usual. We understood this when we completely unpacked things and noticed that there were no bathrobes or a jacuzzi in the bathroom... We no longer had the strength, we postponed the issue until tomorrow. The next day after meeting with the hotel guide, we were moved to our paid room and offered a massage as compensation. Thank you for this, even though we never did. It should be noted that in our new room we were waiting for one bathrobe and one pair of slippers for three people))) and a broken safe, which they still repaired for us, and all this time we waited and again could not go to the beach, because. where to go with passports, tablets and money? ? The location of the room is so-so... I suspect that the best rooms are given only to foreign tourists.
I do not want to find fault with this issue... Someone will say that this is all garbage. But mentally and physically it was hard! and in fact the first day of paid rest down the drain.
2) Sea and beach.
The beach is very far to walk. It will be very stressful for pensioners and with small children.
The beach itself is very large and you will also have to walk sooooooo far along the hot sand to the sea - so all the time in flip flops, there are no wooden paths closer to the sea from the sunbeds, only to the sunbeds . .
On a dirty-colored beach, the sand is a very unpleasant type, like in some kind of earthen dust...

After lunch, the wind constantly blows on the beach, and it gets stronger in the evening, which already blows towels and mattresses from the sunbeds that people drag closer to the sea, you need to apply stones.
In the sea, sand with pebbles, the entrance to the sea is very steep, almost immediately deep and in the afternoon constantly waves, sometimes very high. It's not particularly suitable for children. Unless you sit near the sea and run knee-deep in water. When the waves - when you exit, knock you down and often fall on your knees on pebbles in the water - it hurts a lot, it also spins in the water and also hits your legs.
There you don’t run from the sea to the sunbeds. Very far. The nearest toilet from the beach is in the bar on the way to the beach, which is also "very convenient". Shower only at the exit from the beach on both sides. So if you like to rinse periodically or immediately after the sea, then throw on a couple more kilometers of daytime cross-country, as this is also far away.
Lacked a bar on the beach or at least some kind of stand with drinks.
There is not enough soul closer to the sea and sun loungers.
There was not enough calm sea without windmill with sand in the face.
There was not enough toilet on the beach.
In short, the sea and the beach disappointed the most.
The result is everything is super, if you don't care what the beach and the sea are and you are traveling without children.
And keep in mind that this is still 4 *, and not as we were sold as 5 *. This is a real solid 4-ka. Doesn't match the level of service. Yes, and cleaning, by the way, is far from a fountain and dirty carpet along the corridors.
Translated automatically from Russian. View original