Разочарование Disappointment

Having studied the hotel, and knowing that it stands on the seashore, upon arrival, at the reception (with the help of a translator on the phone), we asked to give us a room with a sea view. The boy nodded, handed over the keys and....we go into the room at the very end of the hotel at the entrance to the hotel, next to the babbling sewer, with a small balcony and two beds (there are three of us - dad, mom and adult daughter). To our long requests!! ! (as I understood from the conversations of other vacationers, who are also immediately given such rooms - they had to insist, be indignant and not settle! ) Mr. Celal (representative of "Join UP", because the guys at the reception do not understand Russian, they do not understand English, and they probably don’t know how to count) said that there were no free rooms and promised, after we hinted that we would pay extra, they would give us another number tomorrow, but only so that we wouldn’t tell anyone about it - a secret, because. here they say where they settled there and live. And here's the request! husband was brought to us to spend the night in the third teenage bed, almost bed to bed, because. room for two, towels for two! which no one has changed! The next day, Mr. Celal again tells us there are no free rooms, but people come and then they are settled in normal rooms !!!! ! In addition, later I learn from people living in normal rooms that their rooms are next to empty!!! ! I would understand if there really were no rooms available, but they are! Why lie? They would give you money! , although for what? after all, we bought a 3-bed room in early booking! There are three of us: me, my husband, and a 19-year-old daughter - is it generally normal to give a room where the beds are almost right next to each other, is this in a Muslim country with strict rules and etiquette! ? On the beach, I heard from other vacationers that they were also given the same rooms, but people demanded and they were moved to two-room suites (even two people lived in triple two-room suites, a couple with a child lived in a two-room quadruple). We lived in this room for 7 days, but it was unpleasant, and a vague sediment did not leave us all the days. So there you have to be bolder, and demand those conditions for which the money is paid !!!
I also want to say to everyone who goes there that the hotel will offer you various excursions, which are much cheaper on the pier near the boats. Yes, in the shower the water does not flow out well - the third wash is in the water up to the bones!
About the pleasant: the nature is wonderful, the sea is clean, a quiet and calm town, a dining room on the seashore, its own beach. I want to say a huge thank you to the guys at the bar and the kitchen: they dangle like bees, polite, smile, the food is delicious, varied, but vegetable, there is little meat and is given in portions, the fish was twice. We rested abroad for the first time and if it were not for the "not the human factor" everything would be fine, but those people who rest not for the first time say that they expected more, and this hotel is very far behind other hotels both in terms of food and conditions, and pulls on 3 *)))