Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
2.0
Food:
6.0
Amenities:
7.0
We chose this hotel on the recommendation of the tour operator Anex tour. They sold us a tour as in a 5 star hotel HV-1 with All inclusive.
Upon arrival, it turned out that this is a 4-star hotel and there is no smell of five stars there.
The first thing that caught my eye was the disorganization of the staff at the reception. We were seated for about an hour. After our request to settle in a good room with a sea view (and we have, for a second, a honeymoon trip), we were settled in a room with a view of the hoods and air conditioners of the dining room.
In the room: an air conditioner sealed with tape (which is about 15 years old), a mini-fridge, practically not working, with water drips on the bottom (the same age as the air conditioner), bed linen with holes on the pillowcases, towels with yellow spots and holes, a wardrobe no shelves with ancient trempels, a non-working lamp, a leaking washbasin, empty glass holders for toothpaste and brushes.
Of the advantages in the room - only a bed.
Food is ok, but very monotonous. Meat is mainly chicken and fish. From the side dishes - rice, pasta, potatoes. From vegetables - cabbage, cucumbers, tomatoes, onions, lettuce, peppers. Pros: Desserts.
Service is utter horror! The maid changed the linen and towels only on the 4th day, and then after $ 2 was left on the bed. I washed the floor once in 6 days, wiped the dust once too, and then not everywhere. With shampoo and soap in general, the trouble was given only on the day of arrival and that's it! I had to ask every day, and then demand, because the requests were repeatedly ignored.
Towels are not provided on the beach, there are no toilets and changing rooms either. I had to lie on a pareo and my own things (because towels were expensive in the city), and cut from the beach to the hotel 300 m up to go to the toilet.
About the snacks promised at the beach stations from 10 am to 5 pm, I generally keep quiet. I had to wring them out from, sorry, "smart-assed" staff. They issued it only after we brought the client's memo, where our rights were written in black and white!
Conclusion: the hotel should be closed and turned into a restaurant!
Upon arrival, it turned out that this is a 4-star hotel and there is no smell of five stars there.
The first thing that caught my eye was the disorganization of the staff at the reception. We were seated for about an hour. After our request to settle in a good room with a sea view (and we have, for a second, a honeymoon trip), we were settled in a room with a view of the hoods and air conditioners of the dining room.
In the room: an air conditioner sealed with tape (which is about 15 years old), a mini-fridge, practically not working, with water drips on the bottom (the same age as the air conditioner), bed linen with holes on the pillowcases, towels with yellow spots and holes, a wardrobe no shelves with ancient trempels, a non-working lamp, a leaking washbasin, empty glass holders for toothpaste and brushes.
Of the advantages in the room - only a bed.
Food is ok, but very monotonous. Meat is mainly chicken and fish. From the side dishes - rice, pasta, potatoes. From vegetables - cabbage, cucumbers, tomatoes, onions, lettuce, peppers. Pros: Desserts.
Service is utter horror! The maid changed the linen and towels only on the 4th day, and then after $ 2 was left on the bed. I washed the floor once in 6 days, wiped the dust once too, and then not everywhere. With shampoo and soap in general, the trouble was given only on the day of arrival and that's it! I had to ask every day, and then demand, because the requests were repeatedly ignored.
Towels are not provided on the beach, there are no toilets and changing rooms either. I had to lie on a pareo and my own things (because towels were expensive in the city), and cut from the beach to the hotel 300 m up to go to the toilet.
About the snacks promised at the beach stations from 10 am to 5 pm, I generally keep quiet. I had to wring them out from, sorry, "smart-assed" staff. They issued it only after we brought the client's memo, where our rights were written in black and white!
Conclusion: the hotel should be closed and turned into a restaurant!
Translated automatically from Russian. View original
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