Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
5.0
Cleanliness:
1.0
Food:
5.0
Amenities:
5.0
Good day to all. My wife and child (5 years old) and I came to the TUI UKRAINE office (in Kyiv) and said that we wanted to have a rest in Kemer, Turkey. In this office we were recommended the hotel "Palmet Resort Kiris". We bought a tour from TUI, contract dated 06/15/2019, payment ID through Privatbank: D593-3EE0-8C97-02B82E125888.
At the TUI UKRAINE office, we were given a settlement voucher No. 3766783 dated 06/18/2019 and KM insurance No. 3240005 with PJSC "European travel insurance" (that is, we were insured by TUI UKRAINE independently).
Upon arrival at the hotel, we were settled in room 010. In this room, as in other rooms, we found a huge mold (fungus) on all the walls (photo attached). The room from this fungus had a stench and dampness, clothes and floors did not dry out from dampness, the bed was damp. The front desk said there were no other rooms.
Also, with us and from other tourists, there were constant complaints to the hotel administration about the replacement of rooms due to the presence of fungus on the walls.
After staying at the hotel, our girl's health deteriorated sharply, all night (every 10 minutes!!! ) she had vomiting, diarrhea, a sharp pain in her stomach, and a temperature. I'm not saying it's fungus. We at 07 am on 07/04/2019 through the above insurance (+902423102820) asked for medical help. A private doctor arrived, took us to his medical office (somewhere in the private sector), put in drips, prescribed treatment, and took us back to the hotel. I didn’t take ANALYSIS, I didn’t write out a referral for tests. They did not take him to the hospital for admission.
Further, by the evening of 07/04/2019, the child became even worse. We again applied for medical help through the above insurance, another doctor arrived and took us to the Kemer Yasam Hastanesi hospital in a car. At 20:00 on 07/04/2019, the child was hospitalized. We had a return flight at 09.20 on 07/05/2019. When I asked the attending physician if she would be able to fly, he answered no. He said that the diagnosis will be based on the results of all tests.
The child was put on a drip, they took tests (but they didn’t take all the tests that the attending physician wrote to take from the child).
We called the insurance company (+902423102820), informed about hospitalization and the impossibility of tomorrow's flight. About an hour later I got a call back from PJSC "European travel insurance" and was informed that if we do not fly out tomorrow morning and stay in the hospital, the insurance company will not pay (will not cover) us for new plane tickets (for another date) and accommodation of parents in Kemer for the period of inpatient treatment of the child. After our re-informing the operator about the impossibility of departure for health reasons, he replied that they would now call our hospital with which they cooperate and "sort it out". What happened next I will never forget. . .
On 07/05/2019 at 04:00, a group of doctors entered our ward (3rd floor, ward No. 011) and informed us that the blood test was normal, we were discharged, get ready and fly out. I had to fly out with a sick child who had been in the hospital for only 8 hours and on the plane RELATED EVERY 15 minutes! Later, in the blood test, we saw indicators that were outside the reference values. I am sure that the child was not subject to discharge, all the tests were not taken, there was a temperature, pain, vomiting! Upon arrival home, we were taken by an ambulance and now the child was hospitalized in the infectious diseases. They took three tests, one showed a rotavirus infection, the results of other tests (sowing) were told to wait 5 days. Such are the tourist services and the main attitude! After all, they perfectly understood that anything could happen to a child on the road. I think there are enough grounds to file a lawsuit against TUI in court.
At the TUI UKRAINE office, we were given a settlement voucher No. 3766783 dated 06/18/2019 and KM insurance No. 3240005 with PJSC "European travel insurance" (that is, we were insured by TUI UKRAINE independently).
Upon arrival at the hotel, we were settled in room 010. In this room, as in other rooms, we found a huge mold (fungus) on all the walls (photo attached). The room from this fungus had a stench and dampness, clothes and floors did not dry out from dampness, the bed was damp. The front desk said there were no other rooms.
Also, with us and from other tourists, there were constant complaints to the hotel administration about the replacement of rooms due to the presence of fungus on the walls.
After staying at the hotel, our girl's health deteriorated sharply, all night (every 10 minutes!!! ) she had vomiting, diarrhea, a sharp pain in her stomach, and a temperature. I'm not saying it's fungus. We at 07 am on 07/04/2019 through the above insurance (+902423102820) asked for medical help. A private doctor arrived, took us to his medical office (somewhere in the private sector), put in drips, prescribed treatment, and took us back to the hotel. I didn’t take ANALYSIS, I didn’t write out a referral for tests. They did not take him to the hospital for admission.
Further, by the evening of 07/04/2019, the child became even worse. We again applied for medical help through the above insurance, another doctor arrived and took us to the Kemer Yasam Hastanesi hospital in a car. At 20:00 on 07/04/2019, the child was hospitalized. We had a return flight at 09.20 on 07/05/2019. When I asked the attending physician if she would be able to fly, he answered no. He said that the diagnosis will be based on the results of all tests.
The child was put on a drip, they took tests (but they didn’t take all the tests that the attending physician wrote to take from the child).
We called the insurance company (+902423102820), informed about hospitalization and the impossibility of tomorrow's flight. About an hour later I got a call back from PJSC "European travel insurance" and was informed that if we do not fly out tomorrow morning and stay in the hospital, the insurance company will not pay (will not cover) us for new plane tickets (for another date) and accommodation of parents in Kemer for the period of inpatient treatment of the child. After our re-informing the operator about the impossibility of departure for health reasons, he replied that they would now call our hospital with which they cooperate and "sort it out". What happened next I will never forget. . .
On 07/05/2019 at 04:00, a group of doctors entered our ward (3rd floor, ward No. 011) and informed us that the blood test was normal, we were discharged, get ready and fly out. I had to fly out with a sick child who had been in the hospital for only 8 hours and on the plane RELATED EVERY 15 minutes! Later, in the blood test, we saw indicators that were outside the reference values. I am sure that the child was not subject to discharge, all the tests were not taken, there was a temperature, pain, vomiting! Upon arrival home, we were taken by an ambulance and now the child was hospitalized in the infectious diseases. They took three tests, one showed a rotavirus infection, the results of other tests (sowing) were told to wait 5 days. Such are the tourist services and the main attitude! After all, they perfectly understood that anything could happen to a child on the road. I think there are enough grounds to file a lawsuit against TUI in court.
Translated automatically from Russian. View original
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