"Prison" for your money
September 7.2020, we flew to Antalya (Kemer) for a week. To relax and have a wonderful time has been my wife’s main desire since February, when we bought tickets for May, but because of the pandemic, everything was closed. And in September, everything came together and we, 4 adults and 2 children (1.8 and 4 years old) finally ended up in sunny Turkey.
Start of rest
We were brought to the hotel quickly and there were not many people on the transfer bus. We left our things, went to breakfast, and then swam in the bossaine. In the afternoon we received the long-awaited key, the Internet on our smartphones. We spent a wonderful 3.5 days, but then. . .
After lunch, we received a call from the reception and were asked to come up, where they said that there was a covid positive with us on the bus and that we must be in our room until the end of our holiday, that we must do a paid test 48 hours before departure, so like we don't have symptoms and the insurance won't cover it, and if it's negative, we'll be allowed to fly. We did not receive any information about who was infected, our objections that we were sitting far away, wearing masks and not having any symptoms, were ignored.
I will separately note the behavior of the Anex tour and the guide Mustafa. No information was provided to us, we found out everything ourselves from the Internet or from the insurance company, who were the only ones who normally communicated with us and helped in every possible way.
Mustafa told us to sit, do nothing and wait for the flight. When we started to get indignant, asked for a test, to give more information, he sent us to call the office. From the 7th attempt, we were connected to the office, they didn’t tell us anything intelligible, when they asked for a paper stating that they were denied isolation. They refer to the order of the authority, but to say what kind of document and according to what regulations they do this to us - they received a call rejection...
We were also intimidated by the police and huge fines if we did not keep quiet and try to leave the room.
When we began to put pressure on the legal side of the issue, our guide disappeared - no answers to our messages, no answers to calls...
Due to, in my opinion, deliberately hushing up the problem, we lost a lot of time... we could have done the tests on the first day.
On this resource we found review and realized nothing good does not shine for us.
Being in the room, the only way to see the sea
Here are the representatives of the Arnas Beach Hotel at least pretending to be trying to help. They promised to follow. the day that the head of the hotel will come and we will resolve the issue. Food was brought, but for one person, and there were 2 adults and a child in the room, often not what we asked for. The same goes for relatives in the next room, where a very small child lived. Once we asked to transfer the package to the next room (there was baby food for a relative, we arrived together), so it was taken away from us at 22:00, and they were delivered at 01:00. Given that there was a child who was not even 2 years old, this, to put it mildly, is disgusting, they were all awakened.
Next. In the morning, my wife decided that we did not need such a rest and that we had to leave at any cost. Therefore, in the morning we ourselves contacted the insurance company, called the doctors and tested for covid. Representatives of the hotel and Mustafa dissuaded us!! ! Like, you have to do it later, sit in the room.
The doctors arrived at the same time as the hotel management arrived. We received promises that with a negative test we could immediately use the services of the hotel in full, and apologized for being locked in the room (they lied to us, they did not let us out until the moment of departure).
The cost of the test came out to 900 lira, we insisted on paying by card (according to our data, we did not give any documents who pays in cash).
It remains to hold out for 24-30 hours and find out the result of the test.
The day of the next day is the most exciting. All on your nerves, waiting for the long-awaited call with the test results. Two days of imprisonment with a small child is a test. Find, come up with many ways to entertain a child who does not understand why we do not go anywhere. They drove away the thoughts “God forbid positive”, how we will hold out. Scary to think. . .
At 15:30, we were informed that the tests were negative, but for another hour we were not allowed to leave the room, because some paper with the results had not yet arrived at the hotel (as it turned out, we were only allowed out for a transfer).
A negative test result did not set us free
We assumed this scenario, as we wrote on this site.
We ourselves were already ready to buy tickets back, but the hotel guide postponed our flight a day earlier. This is the only way he helped us. At 17:40 we finally got out of confinement and boarded the bus.
It was funny to see how the transfer was organized again. No one was forced to wear masks, no one was asked to take a seat, I keep my distance. The main motto, probably, is that people will be outside the country and we don’t care about the result.
The photo shows how you follow the rules. The mask is properly worn only when passing by the police checkpoint and when approaching the airport.
At 22:45 we flew to Moscow. . .
At the airport we met more "lucky ones" of our transfer. They were treated the same as we were, the test result also prevented people from continuing to rest. The maximum that Anex tour did was 10 minutes before the transfer, they said that they could let me go to Russia. It was very disappointing for them, as a ticket for 14 days was paid.
"Our lucky ones"
“My tourists arrived on September 7 at Fame Residence Kemer for 14 nights. On 10.09 they were informed on the transfer there was a person with them who fell ill. I was isolated in a room, a test was taken a day later, at the expense of tourists. Yesterday we received a negative answer. Nevertheless: the hotel refused them a rest and the tourists were urgently expelled from the country. I am completely incomprehensible. Tourists are shocked, ” travel agent Tatyana wrote in the profile group. She clarified that the tourists flew away on vacation on a package tour from the operator Anex Tour, respectively, the transfer was organized by the host of Anex. Later, the travel agent said that the tourists did not quarrel, they were ready to live in a separate room and even refuse to eat on the all inclusive system - if only they were given the opportunity to enjoy the sea and the sun. But the representatives of the hotel flatly refused.
Now, according to the agent, the Russians have already flown home. At the Turkish airport, they met many familiar faces - those who were also on the bus on September 7th. The fact that all contacts are subjected to deportation is indirectly confirmed by reports from other agents and the stories of tourists.
Right now tourists have a problem with whom we communicate all day today. Their story: https://www.turpravda.com/tr/blog-472274.html
“This situation is overseen by the Turkish Ministry of Health, which broadcasts directives to hotels. Tourists were not evicted from hotels, each hotel provided guests with a territory / room for isolation with appropriate provision of food and drinks. All tourists were asked to take a test for Covid-19, with a negative test result, there is an opportunity to return home ahead of schedule or continue to be in isolation. In this case, we, the host office and the hotels act strictly in accordance with the order of the local authorities, on the decision of which no tour operator or hotel can influence. Most tourists in this situation end their vacation today. We work individually with each appeal, ”the press service of the tour operator said.
https://newdaynews. ru/ekaterinburg/702731.html
. . . continue in isolation. . . no comment.
We all flew on the same plane. . . How many more such planes will there be?
More than 10 people were hurt, just who wrote on this site. Lies of the Anex tour
I would like to note that throughout our "vacation" the Level travel agency helped us a lot, from which we bought vouchers. They sent data on flights, insurance, requested information from Anex several times, but even they were not given an answer. Here they really are with their tourists 24/7! This resource is highly recommended! I hope they can get official information from Anex.
The actions of everyone are aimed at only one thing - either sit down and keep your head down, or we will get rid of you very quickly.
There is no evidence base and deliberately some tourists will be in a similar situation. It is probably not profitable for Anex Tour to solve the problem. They can only say "you yourself signed up for this. "
There is no real control over the possibility of infection. The weakest link is the transfer. So order an individual one!
According to the Ministry of Health of Turkey (it also follows from the message of the embassy), that those who were next to the infected COVID-19, for example, who were sitting at a distance of 2 meters from him, were passengers of the same plane or bus, but at the same time wearing a mask, – are not considered contacts.
This is ignored by everyone.
Be sure to use maximum protection PPE on the plane, preferably where there is a certification for protection against COVID-19.
P. S. I would like to get legal help and try to return the money for such a wonderful vacation.
