Просто фуууу Just fuuuu

Disappointment of the year. Shame is the shame of the Rixos network. There is no need to talk about premium status at all. We leave with regret about this choice and that we did not look into the reviews ; (
1. Let's start with the rooms: in addition to the fact that the rooms are, to put it mildly, old, they are also poorly cleaned. Dirty and rumpled curtains, broken mirrors, broken sockets, shabby switches. Desk without a chair. Apparently they work standing behind him, for a week I knocked out a chair for a child who did his homework.
2. Food and drinks. Same thing for 12 days. No variety, dirty dishes, no small spoons for mugs (they interfered with sugar with a knife) a live caterpillar got into the plate along with the greens ??? ? only Cherry tomatoes are tasty, the rest are as if Chinese, tasteless. As well as "like dessert", also sucks. A meager selection of greens, for the whole holiday we found basil once. You will not find freshly squeezed fresh juice here during the day with fire. The cocktails are disgusting. You will not find sugar on the table, as well as toothpicks. Sometimes napkins.

3. Staff! Separate topic! Arrogant, arrogant and indifferent. The staff at the reception is very unfriendly, they sit in the guest relay and are just as impudent, as if you came home to them. None of the staff greet themselves at the meeting. The waiters do not speak Russian, in fact, like in English, they spoke on their fingers. The order is brought late, sometimes not brought at all. There are few people at the distribution, queues everywhere, the staff is dissatisfied, unfriendly. Waiters are like wild horses.
The cleaners behave like in a bazaar, cleaning our room at lunchtime, when everyone is resting, talking to the cleaning lady from the opposite room very loudly and defiantly. Were cleaned to put it mildly poorly. After receiving our complaints about the room, they did not react in any way. The reaction came after our travel agent began to write claims to them from our city. They offered us a complimentary dinner at the a la carte restaurant at their expense. We had dinner, drank a bottle of wine (the waiter spilled it and turned the empty bottle upside down) and did not offer or bring alcohol anymore. We could not even think that the wine is paid. But when we handed over the room, they presented us with an invoice for wine 40€!! ! Carl 40€!!!! ! Here is their compliment at our expense.
4. territory! It is cleaned as badly as the rooms, the sunbeds are occupied and are empty for half a day, and people do not have enough places (the staff does not follow this in any way).
5. Internet and TV! It's just a pain! You can say no, complaining did not help. There were no children's channels in Russian.
6. The guide from corel travel at the beginning of the holiday so actively campaigned for a personal transfer from the hotel to the airport that we will choose the time we want. And on the last day, he defiantly announced the appointed time without options.
The divorce is complete. The Turks got bold. On this, our trips to this country are booked.
All comments are simply ignored.
This is a 4* hotel with a stretch.