Hotel 3-4 stars, but not 5

Written: 9 january 2022
Travel time: 22 — 29 september 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 3.0
Food: 5.0
Amenities: 3.0
My wife and I chose this hotel because we like Kemer (mountains and sea) and on a limited budget. Hotel in terms of quality with a stretch of 4 stars but not 5.
By cons:
- Bad rooms: old and jamming safes, broken furniture, doors do not close to the balcony, not a comfortable shower. But most importantly, our room was in the wing of the hotel where you can hear the hood from the kitchen and the smell very strongly 24/7. A lot of people complained about the hood, but it was not possible to change the number for more than one (including us).
- Wi-fi at the very least catches only in the lobby, it is completely absent in the rooms.
- The hotel administration does not want to solve the problems associated with the room at all, I had to call 5 times and go down 2 times in order to somehow respond to complaints.
- Small beach, very crowded and not always free sunbeds.
- Very cold water in the pools.
- Weak work of animators.
- Food is weak. Desserts contain only sugar.

- Often there were no free tables in the dining room (breakfast, lunch, dinner).
- Basically, a contingent of vacationers from the Russian Federation who behave inappropriately.
To the pluses:
- There were interesting evening show programs.
- Sunset in the sea, something that is not immediately deep.
- Normal pier.
- Very tasty in the A la Carte restaurant - large portions and good service.
Translated automatically from Russian. View original