Странная пятерка strange five

We returned yesterday from this hotel (me, husband and child 4 years old). I read previous laudatory reviews and wonder - have you been to this hotel? Or did they write customized reviews for buns from the hotel? So, what do we have in a 5 star hotel:
The manager at the reception was surprised - when registering, they put money in the passport and voiced a request to get a room on the 1st floor (my husband had a bad leg pain and he could barely walk) and closer to the sea. He took the money. Received - 2nd floor (there are 2-storey houses) and the penultimate building from the sea. When asked what we paid for, the answer was given - I could have settled you in the very last house. Something like this. We were simply stunned by arrogance and cynicism. More:
Room - 12 sq. m (on the hotel website it costs 25, but this is with a corridor, a toilet, a balcony, and probably the total area of ​ ​ u200bu200bthe stairs and utility rooms was taken into account), and so -12 m (7x5 tiles 60 cm (see photo)).

Bathroom: about 6 meters (3x5 tiles), a third of the free space is occupied by a children's wooden ladder (so that the kids can get to the tap), but it is 0.5 cm higher than the free space under the sink and, accordingly, there is no way to put it under the sink - here and it stands in the center of the toilet))). There is only ONE hook for 6 towels (we were 3) in the bathroom. No place to hang towels
Cleaning is mediocre, despite the regular tipping.
The bed linen was changed only on the 7th day and only after the scandal at the reception, although then we slept on the old one for another 5 days (((. Towels and linen are old and washed out (many stains are no longer washed).
Food:
Breakfasts are monotonous - fried eggs, scrambled eggs with a terrible sausage, terrible and tasteless sausages, boiled eggs and pancakes. A couple of types of cheese and sausage.
Lunch and dinner: 90% chicken and turkey in various forms (fried, steamed, boiled, stewed with vegetables) - in principle, cooked well, but in 12 days it became creepy, 10% - stewed beef, lamb (with a strong unpleasant smell) and fish (by smell and appearance - horse mackerel, although it was called differently every day (sea bass, crucian carp, shield fish, etc. ). A couple of times there was good breaded cod and some other small overcooked fish.
The exception is Tuesday fish day. Seafood and good fish in stock.
Juices - diluted sweet water, alcohol only local (imported only for a draconian price).
The hotel is overcrowded, so expecting a waiter to bring you wine or beer at dinner is not worth it, they barely have time to clean the dirty tables. Therefore, you need to be puzzled by the search for clean glasses and cutlery (they are chronically lacking) and bottles of wine. There are no tea cups at all - you pour tea into a small glass for juice and, so as not to burn your hands, put the glass in a coffee cup, I saw this only here.
They refused to do lunch boxes for breakfast at an early departure (7 am), they did it only after talking in raised tones at the reception.
Sunbeds by the sea are already occupied by 7-30, you can still find places by the pool.
Disco - there were once, a solid thieves chanson (maybe we were unlucky and someone specially ordered music for themselves)
From the pros:

Well-groomed and green territory, many pines and fruit trees. Good kids club and animation, there are 2 water slides. Clean pools. Cool life-size figures of pirates placed throughout the territory. Clean sea.
We will not come here for the second time.