ужасный отель terrible hotel

Good day!!!
We bought a tour to the natureland eco park hotel in "TUI" from 14.07 to 21.07. 13, host "Belmondo".
This hotel was highly recommended by the travel agency "TUI"
The first day:
We arrived at one in the morning, at the reception gave 20 bucks to give a good number. Money snatched a room on the ground floor with a view of the iron barrels and garbic bags. The air conditioning did not work, the balcony did not close, the safe did not work, the shower did not work, but I really wanted to take a shower, they did not give me the key to the room, supposedly they had some kind of computer failure. We settled down to sleep unwashed, I think tomorrow there will be a day, there will be food.
Second day:
By 9-00 we go to the reception with a request to change the room, no one speaks Russian and English (((. They nod their heads like sad donkeys with the view that everything will be fine, DON'T BELIEF AND DO NOT SEE THIS, THIS IS SUCH A TACTIC OF COMMUNICATION !!!

At 11-30 representatives from "Belmondo" Mursel and Orhan arrived (later turned out to be the most unpleasant types), with promises to correct any misunderstanding, with wishes for a good rest and, as usual, exorbitant prices for excursions. As a result, with grief in half, by 17-00 they gave a new room on the 4th floor in "Aqua" (of course, for another 20 bucks, there was already another shift). The room is HORRIBLE, the curtain is half torn off, the air conditioner is buzzing, the flush tank does not work, the water does not drain in the shower, there is no image on the TV, only sound and one Turkish channel, no bath towels, shampoos, soap and shower gel, too. All this time we go unwashed !!! ! I go back to the reception, PROMISED TO FIX EVERYTHING. We went to explore the territory of the hotel and the sea, we return everything as it was and remains !! ! As a result, I went into the room for the attendants and simply stole (for the first time in my life) shampoo and shower gel, I did not find towels, they dried themselves with their clothes.
Day three:
I wake up from the fact that red ants are crawling on me and the bedside table is also red, it is also moving, there are THOUSANDS of ants in the rooms !! ! The mood is negative, you start to hate everyone and everything!! ! On the floor I caught a maid, with a wild yell and a selective obscenity, took a towel from her and asked her to clean the room (cm of dirt and dust under the beds), OF COURSE NOBODY COME!! ! We call Murcel from "Belmondo" due to a change of hotel, he arrived in five minutes. He charged us the amount of the surcharge of $ 110 per person in "Kemer Beach". A tortured girl was sitting on the couch in the hall, and we started talking. It turns out that these representatives only brought her from this hotel, it’s even worse than ours (it would seem much worse). We take back our vouchers from him, ask you to promise us that the hotel will be better, in response, I do not promise. I heard from him about my complaints about our hotel, you paid me money, I broke your TV and air conditioner, you didn’t buy a tour from me, etc..... The boorish black-assed mug just wanted to be broken!! ! We have already decided to come to terms with everything and look for the positive in something. We go to a snack bar on the beach (there was only one bar in the whole hotel), no beer, no whiskey, no rum, only white wine. And it's 5*, all inclusive!! ! We collected cola with diluted water and went to the room.
Day four:

We have already come to terms with the fact that hot water can be caught after one in the morning, but when there is no cold water either....Sorry, everyone wants to go to the toilet in the morning. There was no water in the whole hotel and on the beach until 20-00. Oh my god, someone heard us, the maid replaced the towel, even if they are stained, but they seem to be washed. We go to a restaurant for dinner, it stinks of urine very strongly. It turns out that beef kidneys are on the menu today. You can probably guess how they were prepared. We went out of the territory to look for some catering point, found a good restaurant, where later we had dinner all the remaining days.
Day five and six:
They gave up on everything already, enjoyed the sea and some drink that you can grab at the bar.
Total of our trip:
The hotel sucks, the snack bar is dirty like a vegetable fruit base (complete unsanitary conditions), Russian tourists either change the hotel or wave their hand like we do. 90% of the guests are impudent, not well-mannered Turks, 10% are Russo tourists. Food is terrible, service is terrible.
The rest was held under the motto "Anapa 90s in its worst performance. " Animation-staging school performances, and only in Turkish. Run away from this hotel, do not spoil your nerves and rest!! ! Upon arrival, I wrote a claim to the tour operator, a matter of principle and honor, let them return some kind of compensation. Take care of yourself and your nerves. Good luck.