Не покупайте в Натрулэнд путевки!!!! Do not buy tickets to Natruland!!!!

People, if you want to have a good rest, without hassle, DO NOT CHOOSE this hotel! The staff does not want to work, they do not care about vacationers. I had a rest in Naturland in Kemer in the "Aqua" building from August 25 to September 1.2012. It turns out that I was lucky that I was not settled in the Forest, as many who had a ticket to Aqua were offered. I arrived in the afternoon, at the reception they said: Go have lunch, then we will give you a room. I came to the restaurant and was in a slight shock: full of flies, I couldn’t find a fork and knife for half an hour, the waiters shrugged and showed that there were no utensils, the paths on the tables were dirty. . . Salads in one hall, hot dishes in 2 others, fruits in the 3rd, while you take everything, you run into it. The room was given on the minus first floor. I said that I would not move into the basement. I had to swear, call the representative of Natalie tour - Guleyman, who did not decide anything, but began to defend the hotel and tried to raise her voice, I quickly brought her to her senses. Hussein at the reception promised to give a good number tomorrow. The next day at 11 o'clock they gave a room on the 3rd floor, the room was dirty, there were no bed linen and towels, too, they promised to clean up. I went to the sea, after dinner I come - the room is not cleaned, there is nothing. I call Hussein at the reception, I say that it is not cleaned, there are no towels, there is no safe. He said it would be over in 15 minutes. The master brought the safe. I waited for cleaning and bed linen for 50 minutes, I called the reception 5 times, they didn’t call Hussein, they said that he had left, others don’t understand Russian. I had to go myself, swear again. Nothing changed. A tall bald man who introduced himself as the director of the hotel (actually some kind of manager) said that do not interfere with our work, go to the sea. . . ??????!!!! ! As a result, towels and bed linen were brought at 4 pm, the floor was never wiped! A friend said, give the maid a dollar, they even washed my balcony, she will clean you first. And it didn't help! Which balcony? In the room for a week, the floor was swept 1 time, dirty stains on the floor remained!! ! The bed linen was no longer changed, the towels were changed 1 time, and then when I asked, the toilet paper ran out, the maid, whom she had given money to see and did not deign to bring, had to look for it herself from the maids on the first floor !! ! Not to mention the food, there is always a queue for meat, a crush. Every day the same thing, soy meat, chicken... In general, I spat, I realized that it was useless, that the hotel did not keep the brand and that this hotel did not value tourists. It's a pity, the hotel is beautiful, beautiful territory, only everything is in an abandoned, not well-groomed form, the restaurant is a mess and the organization is too. should be ashamed of such a hotel!! ! First you need to put things in order and then send tourists there !! !