The hotel itself is nice, but the hotel owner's attitude towards tourists is unacceptable!

Written: 25 may 2021
Travel time: 18 — 25 may 2021
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 3.0
Cleanliness: 4.0
Food: 2.0
Amenities: 7.0
The hotel was not prepared to receive guests. The pools didn't work. One was empty, and the other with rotten water. Every day they promised that today or tomorrow everything will be done. There are no awnings on the beach. I had to demand at least some umbrellas. Installed after 3 days. The restaurant is a total disaster. On the first evening, dinner was simply taken out in portions: soup, rice, three potatoes, three nuggets and a salad in a saucer. Everyone was in shock. Then came "all inclusive". That is, you could choose between rice and pasta and cucumbers with tomatoes. The meat is dry chicken, twice veal. Three days later, grilled mackerel appeared in the evenings.
The bar is also sad. Only worked until 10 by the pool. The lobby was closed. There is nothing to say about animation - it was not. On the first day, they ate in silence together, clattering with forks. They began to demand music - they turned it on from the phone... The sea, the beach, the landscape - super. For these inconveniences, we had a bonus - a free safe and Wi-Fi at the reception. "Joy" knew no bounds.
The most annoying thing is that the tour operator (we had a Tez tour) knew that the hotel was not ready and would not be ready soon. But tourists were regularly delivered... We contacted agencies and a tour operator, but they offered us to move to another hotel only for a surcharge equal to almost the cost of the already paid ticket.
Translated automatically from Russian. View original