Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
3.0
Food:
6.0
Amenities:
3.0
According to the Agreement on tourist services № 859 of August 18.2011, concluded between "TEZ TOUR" and Lavrov OM, my wife and I were provided with a range of tourist services in the hotel DAIMA RESORT 5 * (pos. Hotel "DAIMA BIZ "In the period from 10 to 17 September 2011. By the way, hotels DAIMA RESORT 5 * and" DAIMA BIZ "are hotels recommended by LLC" TEZ TOUR "on its corporate website: http://www. teztour. com/ru / kiev / (screenshots attached).
After my wife and I arrived at the hotel, it turned out that it was impossible to open the balcony (window) in the hotel room during the night and in the morning due to the foul smell. The smell was also in the corridors of the hotel where I lived, and in both of these hotels. In addition, at about five o'clock every morning we were awakened by the cries of roosters, held by the administration and located in these hotels.
During September 11-12.2011, my wife and I repeatedly appealed to the managers of Tez Tour LLC, who were at the hotel, with oral requests to provide us with a room where there will be no such shortcomings. As numerous appeals did not yield results, on 13 September 2011 I submitted a letter of claim by e-mail, ref № 106413, but the deficiencies were not remedied. At the same time, the employees of TEZ TOUR LLC refused to sign the Act on violation of the terms of the agreement provided for in clause 8.2. of the specified Agreement.
So my wife and I were forced to breathe a foul odor every night and morning during the entire tour of the 5 * hotel, which was recommended by the tour operator, and wake up at 5 am every morning because of screams. roosters.
These circumstances have significantly affected the quality of our holiday and, if I knew the actual living conditions in hotels recommended by LLC "TEZ TOUR", I would not buy a tour to these hotels.
After my wife and I arrived at the hotel, it turned out that it was impossible to open the balcony (window) in the hotel room during the night and in the morning due to the foul smell. The smell was also in the corridors of the hotel where I lived, and in both of these hotels. In addition, at about five o'clock every morning we were awakened by the cries of roosters, held by the administration and located in these hotels.
During September 11-12.2011, my wife and I repeatedly appealed to the managers of Tez Tour LLC, who were at the hotel, with oral requests to provide us with a room where there will be no such shortcomings. As numerous appeals did not yield results, on 13 September 2011 I submitted a letter of claim by e-mail, ref № 106413, but the deficiencies were not remedied. At the same time, the employees of TEZ TOUR LLC refused to sign the Act on violation of the terms of the agreement provided for in clause 8.2. of the specified Agreement.
So my wife and I were forced to breathe a foul odor every night and morning during the entire tour of the 5 * hotel, which was recommended by the tour operator, and wake up at 5 am every morning because of screams. roosters.
These circumstances have significantly affected the quality of our holiday and, if I knew the actual living conditions in hotels recommended by LLC "TEZ TOUR", I would not buy a tour to these hotels.
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Great food, clean beach, great water park!
- Good hotel, recommended for everyone
- Bad hotel
- Good option for families with children
- We had a good rest, but we can not recommend
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