We settled in the main building at a pre-sent request, since only the rooms in the main building were renovated. The food is excellent, varied. The waiters distribute the food themselves. Alcoholic drinks from bottles, there are cocktails, a large selection. On the territory there is a large selection of food between meals, ice cream, fruits, ayran, milkshakes.
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We settled in the main building at a pre-sent request, since only the rooms in the main building were renovated. The food is excellent, varied. The waiters distribute the food themselves. Alcoholic drinks from bottles, there are cocktails, a large selection. On the territory there is a large selection of food between meals, ice cream, fruits, ayran, milkshakes. Good animation all day. The hotel has a good spa and indoor pool. The spa has 4 different saunas and great professional massages. The beach on the sea is wide, with awnings. Great hotel, I recommend it to everyone!
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• 10
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Check-in at this hotel is a long wait for at least 2 hours, coming to the counter you can constantly hear swearing about this. The territory is small, literally two paths to the pool and to the beach, if you walk past the buildings in the direction of the water park, you feel that you are walking along a meager troika.
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Check-in at this hotel is a long wait for at least 2 hours, coming to the counter you can constantly hear swearing about this. The territory is small, literally two paths to the pool and to the beach, if you walk past the buildings in the direction of the water park, you feel that you are walking along a meager troika. The rooms are small, many rooms are located next to the stage, music from the pool comes from there. Constantly in the room, the bathroom was heated next to the washbasin, there is no dispenser. The door to the balcony spruce opened hangers were all rusty in the dust. This applies to additional buildings in the main building of the rooms better. The food almost every day did not change, only a couple of times new dishes were added, fruits were always green. Drinks of very low quality are cheaper than nowhere, the main thing is to have them. The service is long, both at the bar and in the restaurant, the staff was in no hurry at all, and often refused to serve and called another employee, only a couple of people did it well, thank you. I didn’t like this non-compliance with the queue, the constant rudeness from the staff, the fact that there were no managers who should control this. Also, the priority of the Turks, they climbed out of line and ordered drinks. The hotel has very few couples, mostly a handful, and even crowds of men.
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• 12
Lovely 5 star hotel, everything suited us! Family vacation in September. We were met at the airport, taken to the hotel, where the staff immediately with soft drinks to us, began to settle, everything was quick and clear) We lived in a bungalow, we liked it very much! Comfortable bed, clean, good bathroom.
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Lovely 5 star hotel, everything suited us! Family vacation in September. We were met at the airport, taken to the hotel, where the staff immediately with soft drinks to us, began to settle, everything was quick and clear) We lived in a bungalow, we liked it very much! Comfortable bed, clean, good bathroom. They fed unrealistically tasty, at times they stopped themselves. so as not to get better during the holidays) We liked the beach, there is enough space for everyone, the staff tries to keep it clean. Would recommend this hotel with confidence, especially with kids - lots of pools and slides.
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• 22
I highly recommend. Everything was great: the hotel area is very clean, varied food and qualified staff! I even made a video in this wonderful hotel. https://www.youtube.com/watch? v=vgFlEDeenE4
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I highly recommend. Everything was great: the hotel area is very clean, varied food and qualified staff!
I even made a video in this wonderful hotel.
https://www.youtube.com/watch? v=vgFlEDeenE4
I even made a video in this wonderful hotel.
https://www.youtube.com/watch? v=vgFlEDeenE4
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We were going to the hotel in a short time, because there were problems with the general vacation and we wanted to match the date of the anniversary. The choice fell on Crystal Aura for two reasons: the timing of arrival and rest in 2017 in Crystal Tat, in which we liked it. in general, we rest in Turkey 6 times and always guess for family holidays.
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We were going to the hotel in a short time, because there were problems with the general vacation and we wanted to match the date of the anniversary. The choice fell on Crystal Aura for two reasons: the timing of arrival and rest in 2017 in Crystal Tat, in which we liked it. in general, we rest in Turkey 6 times and always guess for family holidays. Accordingly, the choice fell on a hotel from this network. So. We ordered vouchers from the tour operator with a note for the Jubilee hotel, in general we rest in Turkey 6 times and always make time for family holidays, and everything was always good in order to eliminate misunderstandings in advance. Upon arrival at the hotel, we waited an hour at the reception until 14:00. to check into the room. During the waiting time, I went to the guest relay to order an ala carte restaurant for the desired date. The girl at the relay said that she had everything noted, but to order, I have to come up at 9-00 the day before the planned visit and place an order, if I'm late, there may not be any places. This surprised me, in previous hotels, including the crystal tat, they even asked to book a restaurant in advance. we celebrated a holiday and the hotel administration asks to make an order in advance in order to avoid misunderstandings . . But this turned out to be the first surprise. The second is a number. room for two, and there are three of us. I went down to the reception and said that there were 2 beds in the room and there was no place for thirds. to which they replied that do not worry, by 16-00 there will be a third. As a result, the third one appeared, but it turned out not to be a number, but a seal rookery (I attach a photo). took a picture of the room and again to the bottom at the reception, Connected at the same time and our hotel guide. After viewing the photos, they answered me that there were no rooms, and so you can settle. For a minute, the hotel positions itself as 5+. After 20 minutes of negotiations, they offered a room with a view of the water slides (rather, a staircase to the water slides built into the balcony), saying right away that we would not like the room (for 5+, such a room should come with a 50% discount. ). Naturally, he didn't fit. I had to connect through the Tour agency of the regional guide. In the morning at the reception we were offered to see the room. The room was with one double and one single bed (a standard room, like in all 5 hotels in which we had previously rested. We were offered to hand over the room at twelve and get the keys to the new one at the reception. But it wasn’t there. The room was handed over at 12-00 and we immediately received a greeting that we will be settled at 14-00 according to the rules of the hotel. At the request to call the manager (we are a day in the hotel), a key was issued after 10 minutes. The room was good, there were no complaints, but it was a pity for the lost rest. Many thanks for the help with the check-in Tour agent at the hotel from TEZ Tour to Boris, as well as the regional representative office of TEZ TOUR and the Art Travel Club agency in which vouchers were purchased)
And so the vacation itself finally began. The hotel is good, clean, everything is clean in the dining room, the waiters and cooks work like bees. The bars are good too.
But the day of registration for ala carte comes. At 9-00 one came, did not notice the queue. I reserved Italian and the girl said that a compliment from the hotel with which we were familiar from Crystal TAT would be delivered to our room, by the way they didn’t warn us, they brought a surprise and decorated the room.
And here is the morning of the birthday. We got up in a great mood and went to rest by the sea, leaving, as always, a small tip to the cleaning staff (until that day, super and patterns and flowers and figurines were cleaned), but upon arrival we found the room in a partially cleaned state, the bedspreads were lying on the table for suitcases, a compliment of 12 -00 was not there yet. We decided not to be upset, because today is a holiday and you never know what could happen and the cleaning staff was transferred.
Ala carte time. We arrive at the appointed 19-00 (we are the second to lay 8 tables, one of which is in the petals) and we are seated at a regular table. We asked: "Surely there is no mistake and by chance the table with the petals is not ours? ", after 10 minutes it turned out to be ours. The food in the restaurant is delicious, but the service failed again. before serving dessert, they removed all unnecessary appliances from the table and said that within 5 minutes there would be dessert. we waited 20 minutes without expressing claims, you never know what kind of surprise awaits. After 20 minutes of waiting (out of 8 tables set, the restaurant left the restaurant after finishing the meal with desserts, 6 tables, despite the fact that we came second and the table clearly stood out), I had to call the senior waiter and after 2 minutes there was a dessert surprise in a plastic cup and if I myself went for he would have spent just 2 minutes in the main restaurant, but not 20. Well, we didn’t express indignation, thanked for the delicious food and went to the room because there was a compliment from the hotel (a bottle of wine and fruit). We will sit on the balcony and quietly celebrate the end of the anniversary (45 years) birthday. And then, for sure, everyone guessed it. There is nothing. Arriving at the guest relay, I clarified that we didn’t forget that the girl looked at the computer, took some kind of greeting card from the table, tore it up and stated that according to her data, everything was delivered, and if not, they would deliver it in the morning. I told her that her birthday is today and not tomorrow, and tomorrow at 8-30 we are leaving. To which there was an answer that there is nothing to help now, wait tomorrow. Well, tomorrow is tomorrow. We went to the lobby bar and sat in the room preparing for departure. In the morning, accordingly, nothing happened, although the girl from the guest relay passed us 3 times and pretended not to know. Upon the arrival of the bus, they simply wished us a happy journey.
P. S. I don't need a compliment from the hotel. We went quietly to celebrate the holiday as it was 5 previous times. But not fate. Even the word sorry was not heard, although it would have been enough. As a result, an unpleasant aftertaste from a good hotel. And to go to this hotel or not, choose for yourself, I understand that there could only be my black streak in this hotel, but something very obsessed. We are in this hotel more than a foot. Spoiled all the sensations from the Crystal network. We will return to the Tat crystal, but there is no Aura in the aura.
And so the vacation itself finally began. The hotel is good, clean, everything is clean in the dining room, the waiters and cooks work like bees. The bars are good too.
But the day of registration for ala carte comes. At 9-00 one came, did not notice the queue. I reserved Italian and the girl said that a compliment from the hotel with which we were familiar from Crystal TAT would be delivered to our room, by the way they didn’t warn us, they brought a surprise and decorated the room.
And here is the morning of the birthday. We got up in a great mood and went to rest by the sea, leaving, as always, a small tip to the cleaning staff (until that day, super and patterns and flowers and figurines were cleaned), but upon arrival we found the room in a partially cleaned state, the bedspreads were lying on the table for suitcases, a compliment of 12 -00 was not there yet. We decided not to be upset, because today is a holiday and you never know what could happen and the cleaning staff was transferred.
Ala carte time. We arrive at the appointed 19-00 (we are the second to lay 8 tables, one of which is in the petals) and we are seated at a regular table. We asked: "Surely there is no mistake and by chance the table with the petals is not ours? ", after 10 minutes it turned out to be ours. The food in the restaurant is delicious, but the service failed again. before serving dessert, they removed all unnecessary appliances from the table and said that within 5 minutes there would be dessert. we waited 20 minutes without expressing claims, you never know what kind of surprise awaits. After 20 minutes of waiting (out of 8 tables set, the restaurant left the restaurant after finishing the meal with desserts, 6 tables, despite the fact that we came second and the table clearly stood out), I had to call the senior waiter and after 2 minutes there was a dessert surprise in a plastic cup and if I myself went for he would have spent just 2 minutes in the main restaurant, but not 20. Well, we didn’t express indignation, thanked for the delicious food and went to the room because there was a compliment from the hotel (a bottle of wine and fruit). We will sit on the balcony and quietly celebrate the end of the anniversary (45 years) birthday. And then, for sure, everyone guessed it. There is nothing. Arriving at the guest relay, I clarified that we didn’t forget that the girl looked at the computer, took some kind of greeting card from the table, tore it up and stated that according to her data, everything was delivered, and if not, they would deliver it in the morning. I told her that her birthday is today and not tomorrow, and tomorrow at 8-30 we are leaving. To which there was an answer that there is nothing to help now, wait tomorrow. Well, tomorrow is tomorrow. We went to the lobby bar and sat in the room preparing for departure. In the morning, accordingly, nothing happened, although the girl from the guest relay passed us 3 times and pretended not to know. Upon the arrival of the bus, they simply wished us a happy journey.
P. S. I don't need a compliment from the hotel. We went quietly to celebrate the holiday as it was 5 previous times. But not fate. Even the word sorry was not heard, although it would have been enough. As a result, an unpleasant aftertaste from a good hotel. And to go to this hotel or not, choose for yourself, I understand that there could only be my black streak in this hotel, but something very obsessed. We are in this hotel more than a foot. Spoiled all the sensations from the Crystal network. We will return to the Tat crystal, but there is no Aura in the aura.
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• 6
We chose the hotel on the recommendation of an agent. In principle, we are satisfied, but there were problems with the settlement. At first, we were offered to be moved to another hotel, despite the fact that we were with a small child, and so strongly. We refused. Then they gave us a room not the one we wanted.
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We chose the hotel on the recommendation of an agent. In principle, we are satisfied, but there were problems with the settlement. At first, we were offered to be moved to another hotel, despite the fact that we were with a small child, and so strongly. We refused. Then they gave us a room not the one we wanted. We contacted the manager in advance. But everything else was all right. The area is great, the beach too. There was enough space for everyone. The food is excellent, everyone is absolutely satisfied.
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• 2
We went to rest with two families with children (1.4 + 12 and 7 + 14 years old). We traveled with the baby for the first time, maybe someone will need information. From the airport to the hotel about 1-1.5 hours drive (our hotel was the latest, 7th, maybe we were just not very lucky). We arrived at the hotel at about one o'clock in the afternoon, as everywhere we put on bracelets, left our suitcases and went for lunch.
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We went to rest with two families with children (1.4 + 12 and 7 + 14 years old). We traveled with the baby for the first time, maybe someone will need information.
From the airport to the hotel about 1-1.5 hours drive (our hotel was the latest, 7th, maybe we were just not very lucky). We arrived at the hotel at about one o'clock in the afternoon, as everywhere we put on bracelets, left our suitcases and went for lunch. When we returned, the rooms were ready. Our friends were given a two-room family room with a bunk bed and mountain views in the main building on the 1st floor. We are in a separate 3-storey building, a little further from the hustle and bustle, in the park. Also on the 1st floor, a Standard room with a baby cot already waiting (although when booking it was warned that they did not have cots, it was a pleasant surprise). Each room has a standard set of cosmetics, hair dryer, safe (free of charge), mini-bar with soft drinks and water (replenished daily). Cleaning, change of towels and bedding was carried out daily, when they left a tip, they twisted various figures. Due to the fact that our balcony was surrounded by greenery and perhaps because the 1st floor, it was not hot, there was perhaps a little more humidity than others, because. At night, the sprinklers were still working. There were a lot of mosquitoes in the room and not a single tool except "slipper" took them.
There are several pools on the territory, both with extreme slides and with more "soft" ones, and a very small pool for toddlers. Animation starts daily at 10am and ends late at night. We were with a baby, so we didn’t really go into it, but there were all the standard Turkish entertainments - gymnastics, darts, aqua aerobics, water polo, bocha, etc.
There are awnings and umbrellas on the sea, pebbles, but on the right, at the end, on the "second line" there is a piece of sand where children can make pastries. The water is purest. The beach is cleaned, though people sometimes come across not good ones and litter right there, although there are enough trash cans. Since the kid sorted out the pebbles carefully, in some places he found buried "bull-calves".
Nutrition - nutrition can be written and written. We have been in Turkey 4 times, we have never seen such an abundance of seafood anywhere else - this is red fish in various variations, shrimp, mussels, squid, grilled mackerel (in a snack bar), trout, there were crabs on a fish day. From meat - beef, lamb, also chicken and turkey, all in different variations. Lots of sweets, fruits, vegetables. Nobody will be left hungry. In the children's kitchen (in the main restaurant, there is an area for children), they also gave Danone yogurt in cups and milkshakes with a straw.
The service is excellent, everyone is smiling, no one looks into your pocket, if you are not understood in Russian, they will definitely call someone who understands.
Conclusion - the hotel is worth its stars and prices. I recommend. And I wish grateful tourists to the hotel. Thank you for taking the time to read my review
From the airport to the hotel about 1-1.5 hours drive (our hotel was the latest, 7th, maybe we were just not very lucky). We arrived at the hotel at about one o'clock in the afternoon, as everywhere we put on bracelets, left our suitcases and went for lunch. When we returned, the rooms were ready. Our friends were given a two-room family room with a bunk bed and mountain views in the main building on the 1st floor. We are in a separate 3-storey building, a little further from the hustle and bustle, in the park. Also on the 1st floor, a Standard room with a baby cot already waiting (although when booking it was warned that they did not have cots, it was a pleasant surprise). Each room has a standard set of cosmetics, hair dryer, safe (free of charge), mini-bar with soft drinks and water (replenished daily). Cleaning, change of towels and bedding was carried out daily, when they left a tip, they twisted various figures. Due to the fact that our balcony was surrounded by greenery and perhaps because the 1st floor, it was not hot, there was perhaps a little more humidity than others, because. At night, the sprinklers were still working. There were a lot of mosquitoes in the room and not a single tool except "slipper" took them.
There are several pools on the territory, both with extreme slides and with more "soft" ones, and a very small pool for toddlers. Animation starts daily at 10am and ends late at night. We were with a baby, so we didn’t really go into it, but there were all the standard Turkish entertainments - gymnastics, darts, aqua aerobics, water polo, bocha, etc.
There are awnings and umbrellas on the sea, pebbles, but on the right, at the end, on the "second line" there is a piece of sand where children can make pastries. The water is purest. The beach is cleaned, though people sometimes come across not good ones and litter right there, although there are enough trash cans. Since the kid sorted out the pebbles carefully, in some places he found buried "bull-calves".
Nutrition - nutrition can be written and written. We have been in Turkey 4 times, we have never seen such an abundance of seafood anywhere else - this is red fish in various variations, shrimp, mussels, squid, grilled mackerel (in a snack bar), trout, there were crabs on a fish day. From meat - beef, lamb, also chicken and turkey, all in different variations. Lots of sweets, fruits, vegetables. Nobody will be left hungry. In the children's kitchen (in the main restaurant, there is an area for children), they also gave Danone yogurt in cups and milkshakes with a straw.
The service is excellent, everyone is smiling, no one looks into your pocket, if you are not understood in Russian, they will definitely call someone who understands.
Conclusion - the hotel is worth its stars and prices. I recommend. And I wish grateful tourists to the hotel. Thank you for taking the time to read my review
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• 15
The hotel, as for its five stars, is a little short, in the ultra all-inclusive system, there are only a few types of imported drinks, they are not in sight, they are poured from under the floor, so to speak, they can pour some other vodka or whiskey, but not what I ordered, there is only water in the room in the mini bar, it would be possible to put canned beer, the food in the restaurant is not bad in principle, there is fish every day, even grilled tuna, but they don’t know how to cook crayfish, they just spoiled, cooked without salt, generally tasteless, freshly squeezed juice is offered for money, there is not enough space in the restaurant for everyone, just like on the beach, there is not enough space for all hotel guests, there is no place to stay, only for one third, accommodation in rooms is strictly on time , although some leave much earlier, and in the middle of the night, you will still be settled only after 14:00, you will suffer in the hotel lobby, in general, it pulls for a four, no more.
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The hotel, as for its five stars, is a little short, in the ultra all-inclusive system, there are only a few types of imported drinks, they are not in sight, they are poured from under the floor, so to speak, they can pour some other vodka or whiskey, but not what I ordered, there is only water in the room in the mini bar, it would be possible to put canned beer, the food in the restaurant is not bad in principle, there is fish every day, even grilled tuna, but they don’t know how to cook crayfish, they just spoiled, cooked without salt, generally tasteless, freshly squeezed juice is offered for money, there is not enough space in the restaurant for everyone, just like on the beach, there is not enough space for all hotel guests, there is no place to stay, only for one third, accommodation in rooms is strictly on time , although some leave much earlier, and in the middle of the night, you will still be settled only after 14:00, you will suffer in the hotel lobby, in general, it pulls for a four, no more.
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• 15
A good hotel. . After 5 minutes, after our patience, my wife and I decided to call him. He ran out of his back room screaming and yelling. We didn’t understand what pissed him off. Our opinion is that such people have no place in the hotel business.
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A good hotel. . After 5 minutes, after our patience, my wife and I decided to call him. He ran out of his back room screaming and yelling. We didn’t understand what pissed him off. Our opinion is that such people have no place in the hotel business.
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• 43
Does not correspond to the declared 5 *. Lack of basic service. In the main restaurant, cutlery was not covered, drinks were not poured at dinner, everything was taken on their own. We were always looking for a chair for a small child ourselves. They are not washed at all. At dinner in the grill area, they asked for tips, did not give out sushi.
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Does not correspond to the declared 5 *. Lack of basic service.
In the main restaurant, cutlery was not covered, drinks were not poured at dinner, everything was taken on their own. We were always looking for a chair for a small child ourselves. They are not washed at all.
At dinner in the grill area, they asked for tips, did not give out sushi.
When baking cakes, the cook herself regulated how many and to whom to give out.
On the beach, Lifeguard employees were engaged only in extraneous matters, "chattering" with tourists, sitting down on their sunbeds. Beachboy didn't exist at all.
Obsessive paid "service" of photographers with the words "I have nothing to eat today, let's go to be photographed" and the owner of a fur and leather store.
In the main restaurant, cutlery was not covered, drinks were not poured at dinner, everything was taken on their own. We were always looking for a chair for a small child ourselves. They are not washed at all.
At dinner in the grill area, they asked for tips, did not give out sushi.
When baking cakes, the cook herself regulated how many and to whom to give out.
On the beach, Lifeguard employees were engaged only in extraneous matters, "chattering" with tourists, sitting down on their sunbeds. Beachboy didn't exist at all.
Obsessive paid "service" of photographers with the words "I have nothing to eat today, let's go to be photographed" and the owner of a fur and leather store.
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• 20
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