Очень плохой сервис Very bad service

Very big questions to the customer focus of the staff. But first things first.
Territory and rooms.
Only after renovation, beautiful territory, pines, cicadas. Cool children's water park and pool area in general.
The rooms are very small and uncomfortable. A terrace area is added to the rooms on the 1st floor, which somehow makes the stay at the hotel more comfortable. There is no balcony (terrace) on the second floor. Accordingly, there is nowhere to even dry clothes.
Restaurant.
Temperature control and mask mode in the buffet area. Disinfectors on every table. The staff helps put the dishes on the plates. It's not fast, but it doesn't cause much inconvenience.
The choice of food is quite limited. If you are a foodie then this is not for you. But, in general, there is something to choose from and you will not stay hungry. Desserts are wonderful. The choice of drinks is standard. White sparkling very good.
THERE IS A LOT OF FLIES IN THE RESTAURANT AND NO NAPKINS ON THE TABLES.

You have to ask the waiters for napkins.
There is no disinfection of tables after visitors either in the restaurant or in the bars. In the bar, they wiped the table with a cloth, and not even clean.
Beach.
The sea is beautiful, very clean.
Entrance to the sea on the bridges, as large boulders in the water. Children's area is not allocated. Disinfection sunbeds on the beach did not see. I'm guessing it doesn't. In general, the beach is clean. Garbage on the beach and in the pool area is removed constantly.

The icing on the cake is SERVICE. More precisely - ITS ABSENCE.
We arrived on Thursday. Two adults and two children - 11 years old and 1.5 years old. We were placed in a room next to the pools, restaurant, sea. Which made us very happy at first. But, the terrace goes almost to the amphitheater. This is the closest room to the amphitheater. We felt the beauty of this on the very first evening and asked to be moved to another room.
The Turkish girl who works at the reception in the evenings was very surprised that during the day we were given such a noisy room with the baby. The next day we were moved to a room in the depths of the park and we were very pleased. Exactly until the moment when the emergency happened.
In the bathroom, the shower is separated by a large glass door. The glass was poorly fixed and broke into small pieces when opened. We just pushed the door open with little effort. In the shower at the same time were a mother with a baby. Fragments from the broken door fell on them and the mother miraculously reacted, picked up the baby and moved to the far corner.
We invited the manager and the doctor to the room. The manager, looking at this, said that "it's okay. My child is 5 years old, something constantly happens to him. " The response of the manager, frankly, shocked. We asked for a quality room cleaning so as not to move again.

However, after cleaning the floor was covered with very small fragments, and it was dangerous to let the baby in there and walk by yourself. And the cleaners left behind dirty towels on the floor. The feeling that they just collected the glass with a vacuum cleaner and did not even check the quality of cleaning. We realized that in no case should we stay in this room.
The hotel manager did not offer us any moral compensation for the inconvenience caused. Most likely, she decided that since no one was hurt, then everything was fine. Therefore, our travel agent joined in and as compensation, after long conversations, we received a wonderful room. And they considered the incident settled. BUT the service was not great. Bathrobes were brought to the room on the third day after check-in. And only when I demanded them at the reception. The filling of the minibar took place at a time when our child was sleeping and we hung out the "DND" sign.
And that was a great excuse for the staff not to refill the mini bar. Again, I had to resolve the issue by contacting the reception. And if the reception refuses, directly to the restaurant manager.
Therefore, this hotel is unlikely to exceed your expectations and make your stay as comfortable as possible. And this is when the hotel is about 50% occupied. It's even hard to imagine what will happen when the hotel is completely full.