Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
10.0
Service:
10.0
Cleanliness:
9.0
Food:
10.0
Amenities:
5.0
From the pros:
Cleanliness, very caring staff, delicious food, a great range of European drinks, beautiful grounds… well, in fact, everything is fine, except for the beach.
Minuses:
Today we have the 4th day of rest, yesterday there were many new tourists in the hotel, and the total number of tourists has also increased. Not expecting any changes in the comfort of the rest, we came to the beach at 8.30 and found that there was no place for us. Full of sunbeds occupied by towels, bags, slippers, swimsuits and water bottles, but in fact there are no people. Turning to the beach staff to solve this problem, they heard the answer that they have no right to touch the personal belongings of the guests. We did not give up and went to look for a place further, but it was not there. Then there was communication with the guest relay - there is only one answer, there is a maximum number of sun loungers and umbrellas on the beach, we can’t do anything with people. My husband and I are in shock. We obviously will not go down to the level of towels on the beach at 6 am with stones, we will have to sit on chairs in the bar.
There is only one conclusion - Barut Kemer Collection cannot cope with the service when the hotel is loaded by more than 50%.
It's a pity. We certainly did not expect this from a hotel of this level.
If you have any other questions about the hotel, write, I will be happy to answer.
Cleanliness, very caring staff, delicious food, a great range of European drinks, beautiful grounds… well, in fact, everything is fine, except for the beach.
Minuses:
Today we have the 4th day of rest, yesterday there were many new tourists in the hotel, and the total number of tourists has also increased. Not expecting any changes in the comfort of the rest, we came to the beach at 8.30 and found that there was no place for us. Full of sunbeds occupied by towels, bags, slippers, swimsuits and water bottles, but in fact there are no people. Turning to the beach staff to solve this problem, they heard the answer that they have no right to touch the personal belongings of the guests. We did not give up and went to look for a place further, but it was not there. Then there was communication with the guest relay - there is only one answer, there is a maximum number of sun loungers and umbrellas on the beach, we can’t do anything with people. My husband and I are in shock. We obviously will not go down to the level of towels on the beach at 6 am with stones, we will have to sit on chairs in the bar.
There is only one conclusion - Barut Kemer Collection cannot cope with the service when the hotel is loaded by more than 50%.
It's a pity. We certainly did not expect this from a hotel of this level.
If you have any other questions about the hotel, write, I will be happy to answer.
Translated automatically from Russian. View original
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