Как хамы на ресепшн испортили все положительные эмоции How boors at the reception spoiled all the positive emotions

We rested at the hotel not for the first time, we were always delighted with it, so we did not even consider other options. Rested with mom and baby 1 year and 8 months.
We arrived at the hotel around 8.30, put on bracelets and were invited to breakfast. Immediately after breakfast, they gave the keys and, somewhere by 10, we were already in the room. The settlement was held in the style of Alva Donna, they took into account all the wishes prescribed by the tour operator, they gave an improved room for regular guests, they immediately brought a baby cot, a pot, wine and fruit).
The area is gorgeous and well maintained. This year, a new water park was built, several compositions with statues were installed, and an observation deck was made near the lake with black swans.

The beach is clean. And those who complain about the cleanliness of the beach, let them not scatter dishes and leftover food. The same goes for cleaning the rooms. Pick up okay! If you don't screw up, then the maids have time to freshen up the room.
As for food, this year the hotel is clearly in "savings mode". No one was left hungry, there was a lot of food and everything was delicious, but compared to last year, the menu became much "poorer".
The hotel is full of entertainment, every evening show programs, live music, violin, piano, discos - in general, for every taste.
And so, the fly in the ointment in this barrel of honey was the day of departure, or rather the attitude of the reception staff.
After breakfast, I sent mother and child to the playground, while I myself packed my things. Starting at 11:00 am, they started calling me reminding me to vacate my room. After another call at 11.30 with a claim why we were still in the room, I ran to the site for my people. Returning to the room at 11.40 the door could not be opened. When I came to the reception, it turned out that I was not the only one outraged by this course of events. The ladies at the front desk were obviously rude. Revealed a desire to communicate with the manager - a boor is rare !! ! I had no idea that such a hotel has such employees.
We will miss Alva Donna very much, but we don’t know if we will return again, perhaps if the administration reacts to such behavior of the reception staff. The rest of the staff is smart, respect!