Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
2.0
Cleanliness:
2.0
Food:
3.0
Amenities:
4.0
I saw the high rating of the hotel but got a spoiled holiday. I will try to write a complete and objective review of this hotel so that other people will not be disappointed like me. First, I'll write what I liked:
1) pool with water slides (three of them);
2) the sea with a sandy beach;
3) the opportunity to go swimming on the local pebble beach with very clear water and greater depth. It's only 4 minutes to go here;
4) rooms - everything is good, at a sufficient level;
5) not intrusive animation and friendly and always smiling animators. Greetings to Murat and animators from Ukraine and Kazakhstan - well done.
Here the pros end and go to the cons:
1) Road - a long drive from the airport. Approximately 3:00 a very difficult winding road near the mountains. It's hard to bear - very sick. Although I never felt sick on the road. It's also a long drive back, so you will be picked up at 6:00 from the hotel before the plane's departure.
2) There is food, but its choice is not great - a lot of monotony. This is especially felt in breakfasts. You have to eat eggs every day. My kids ate pancakes every day. It can last a few days, but not every day. There are no juices. Fanta, cola and sprite - this is something not real, not tasty. Breakfast is terrible, lunch is ok and dinner is usually ok+. There were cases when they served fried potatoes left over from the last table and it was dry and not tasty. Also, there is probably not enough staff in the restaurant, because they pour food, and often you stand with a plate, but there is no one and you go with nothing;
3) Bar. It is there, but it is impossible to drink what is poured there. All with paint and flavors. You drink cocktails, but they are non-alcoholic. The wine is not very tasty, I have never drunk worse. I ordered whiskey and cola but the whiskey tasted like moonshine - it's awful. Draft beer - you can drink, but the taste is not saturated, watery. At first they gave the same beer, but in an iron can - it tastes better, but when it started to run out, the administrator Ahmed told the bartender to sell such beer for money. We could not stand it and paid $ 10 for a taxi and went to the city and bought ourselves wine and whiskey in a store. I had to drink mine. I have this for the first time in my life. But at the bar they said that they could not open the wine, because they did not have a corkscrew, which, even after a complaint at the reception, did not appear until the end of my stay. Nobody wanted to help.
4) Cleanliness. This is not about this hotel. Dishes are often dirty. The wife decided to take coffee with milk, but there were traces of someone else's lips on the cup - someone drank from this cup, but the cup was not washed. In the toilets, the floor and toilet bowls are very rarely washed. Therefore, it often stinks very much and sometimes it was impossible to go inside. This problem is especially relevant for the toilet at the beach - it eats away at the eyes.
In the evening there were many free tables, but all dirty. I told the waiter about it. He said OK but did nothing.
5) Elevators. They often break and people stay inside. There is a telephone - but it does not work. There is a call button - but its sound no one comes. It is normal to sit there when it is very hot and wait for one of the guests to call the elevator and it will open. I sat in the middle of the elevator twice.
6) Staff. Here is the biggest problem of the hotel. There were several employees who made the stay not comfortable. One young kitchen worker poured food like for pigs and often put food that he was not asked for and put it all in one pile that it was already impossible to eat. I complained about this to the administrator Ahmed. Then I took a fork in a paper case at the entrance to the restaurant and it turned out to be dirty - I showed this to the administrator Ahmed. On the last day of rest, I noticed that one of the waiters, clearing the guests from the tables, was coughing and sneezing very strongly. At the same time, his mask was on his beard, his mouth was not closed. When he began to cough in my children, I began to worry about their health and told Ahmed about this and asked him to pay attention to it. But Ahmed said that if I don't like something, then I can go to another hotel and I can write and call anywhere - he doesn't care. After that, the desire to go to this hotel completely disappeared.
I don't recommend going here.
1) pool with water slides (three of them);
2) the sea with a sandy beach;
3) the opportunity to go swimming on the local pebble beach with very clear water and greater depth. It's only 4 minutes to go here;
4) rooms - everything is good, at a sufficient level;
5) not intrusive animation and friendly and always smiling animators. Greetings to Murat and animators from Ukraine and Kazakhstan - well done.
Here the pros end and go to the cons:
1) Road - a long drive from the airport. Approximately 3:00 a very difficult winding road near the mountains. It's hard to bear - very sick. Although I never felt sick on the road. It's also a long drive back, so you will be picked up at 6:00 from the hotel before the plane's departure.
2) There is food, but its choice is not great - a lot of monotony. This is especially felt in breakfasts. You have to eat eggs every day. My kids ate pancakes every day. It can last a few days, but not every day. There are no juices. Fanta, cola and sprite - this is something not real, not tasty. Breakfast is terrible, lunch is ok and dinner is usually ok+. There were cases when they served fried potatoes left over from the last table and it was dry and not tasty. Also, there is probably not enough staff in the restaurant, because they pour food, and often you stand with a plate, but there is no one and you go with nothing;
3) Bar. It is there, but it is impossible to drink what is poured there. All with paint and flavors. You drink cocktails, but they are non-alcoholic. The wine is not very tasty, I have never drunk worse. I ordered whiskey and cola but the whiskey tasted like moonshine - it's awful. Draft beer - you can drink, but the taste is not saturated, watery. At first they gave the same beer, but in an iron can - it tastes better, but when it started to run out, the administrator Ahmed told the bartender to sell such beer for money. We could not stand it and paid $ 10 for a taxi and went to the city and bought ourselves wine and whiskey in a store. I had to drink mine. I have this for the first time in my life. But at the bar they said that they could not open the wine, because they did not have a corkscrew, which, even after a complaint at the reception, did not appear until the end of my stay. Nobody wanted to help.
4) Cleanliness. This is not about this hotel. Dishes are often dirty. The wife decided to take coffee with milk, but there were traces of someone else's lips on the cup - someone drank from this cup, but the cup was not washed. In the toilets, the floor and toilet bowls are very rarely washed. Therefore, it often stinks very much and sometimes it was impossible to go inside. This problem is especially relevant for the toilet at the beach - it eats away at the eyes.
In the evening there were many free tables, but all dirty. I told the waiter about it. He said OK but did nothing.
5) Elevators. They often break and people stay inside. There is a telephone - but it does not work. There is a call button - but its sound no one comes. It is normal to sit there when it is very hot and wait for one of the guests to call the elevator and it will open. I sat in the middle of the elevator twice.
6) Staff. Here is the biggest problem of the hotel. There were several employees who made the stay not comfortable. One young kitchen worker poured food like for pigs and often put food that he was not asked for and put it all in one pile that it was already impossible to eat. I complained about this to the administrator Ahmed. Then I took a fork in a paper case at the entrance to the restaurant and it turned out to be dirty - I showed this to the administrator Ahmed. On the last day of rest, I noticed that one of the waiters, clearing the guests from the tables, was coughing and sneezing very strongly. At the same time, his mask was on his beard, his mouth was not closed. When he began to cough in my children, I began to worry about their health and told Ahmed about this and asked him to pay attention to it. But Ahmed said that if I don't like something, then I can go to another hotel and I can write and call anywhere - he doesn't care. After that, the desire to go to this hotel completely disappeared.
I don't recommend going here.
Translated automatically from Russian. View original
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