Неоднозначный отель Ambiguous hotel

We vacationed as a family of 4 (all adults) in mid-August. Room type Family room Land view with balcony. I will give the rating in the review using a 10-point system according to service categories; I would like to say right away that the rating will be subjective.
Reception: we arrived late in the evening and arrived at the hotel a little after midnight. When checking in, I put $10 in my passport. The receptionist didn't speak Russian, but we understood each other in English.
As a digression, it should be noted that only a few people spoke Russian in the hotel, two of them in the SPA (pretty good) and one of the animators (somewhat worse). Not all receptionists and other workers spoke English either. But an online translator solved all language problems.

And so, they checked out quickly, put on ribbon bracelets (and my daughter is 18 years old, she put them on in red, as it turned out, with limited access to the bar services), offered to take a photo of the restaurant’s opening hours, and emphasized that we would still have time for night soup before 01:00 in the restaurant (the event takes place from 00:00 to 01:00 every night), and if you wish, we can also visit the 24-hour bar. The receptionist picked up our suitcases and carried us to our room, naturally in the elevator. The room is on the third floor (actually the 5th floor). He opened the door, showed the number, gave him an electronic key card and a cardboard card holder, saying that there were cards for beach towels there. In the morning, when I opened the card holder, I found only two cards for towels. I had to later resolve the issue at the reception both with the bracelet and with additional cards for towels with another receptionist; the issues were resolved quickly with the help of an online translator.
Cards are exchanged for beach towels at the spa and issued back when you return the towels. On the last day, given that we had a night flight, we managed to extend our room until 20:00, of course with an additional charge. I can rate the work of the reception 8 points. They could immediately look at the age and give additional cards for towels. I don’t take into account the language barrier; there are enough tools to overcome it.
Room: the room looked good, of course there are some abrasions from previous guests, but they are minor. The furniture is relatively new and intact, the condition of the rooms is good. The plumbing was working, intact, there was no sewage smell. The room has two rooms, an entrance hall, a bathroom, a balcony. In the hallway there are wardrobes with a safe (few hangers for clothes), the first room has two single beds, two armchairs, a coffee table, a dressing table, bedside tables, a TV, a refrigerator (it worked rather weakly), and a tea set.
In the second room there is a double bed, a dressing table, bedside tables, a refrigerator (it worked rather weakly) and a TV. Exit to the balcony from both rooms, air conditioning in each room. Combined bathroom, hairdryer, shower, table with sink, toilet with installation. I can rate the condition of the room 9 points.

Cleaning: there is simply no cleaning as such. For 11 days the beds were not changed even once. I’m not sure that they will be changed after our departure, just as I’m not sure that they were changed before our arrival. Tips were left daily, but, as I understand it, they were only enough to change towels and replenish the tea set with bags of coffee and sugar and a bottle of water and shampoo. Upon arrival there were 4 small towels, so we survived the night. The next day, however, they already put in 4 large ones. But everything would be fine, but every day the number of towels was different, from 3 to 5 (4 new and old). I could still put up with 5, but I didn’t want to with 3, I had to look for a cleaning lady and ask for a towel.
The floor was only washed in the bathroom. There was no cleaning in the rooms. The wife couldn’t stand it and washed the room twice herself, fortunately she had a damaged T-shirt. Cleaning 2 points, it doesn't amount to more.
Restaurant: I would like to immediately point out 9 points. Breakfast from 07:00 to 10:00. Lunch from 12:30 to 14:00, snacks from 15:30 to 17:00 (burgers, fries, hot dogs, nuggets, spaghetti, much more). There was always a lot of food, dishes were constantly replenished, there were enough meat and fish dishes in all forms (fried, grilled, dried, salted, hot, cold, etc. ). There were enough side dishes, a huge variety of cold appetizers, vegetables, fruits, sweets and baked goods. The staff worked quickly, the tables were cleared of plates and crumbs instantly. The drinks really let us down a bit. I didn’t like the juices; it felt like they were bred from some kind of concentrate. Sometimes strong, sometimes weak to the point of cloying.
I didn’t like the coffee in any form (it was poured from a machine, the drinks were often mixed up, the same goes for juices). But there are no complaints about beer, wine and lemonade. Separately, it is worth noting the tea, it is simply magnificent.
Bar: in addition to the restaurant, the bar was open near the pool and on the beach. The beach had its own bar: you could get juices, lemonade, water, beer, coffee, tea. Juices, lemonade and coffee from the machine. The quality of the drinks is described above. No other drinks were served there.
There was a larger selection of drinks near the pool. In addition to those listed on the beach, additionally alcoholic cocktails (cocktail menu for 6 drinks), milkshakes (if there was milk), wine. But I didn’t see any strong drinks, although my daughter said with doubt that one of the guests allegedly took whiskey with Pepsi (in principle, there was no Coca-Cola there, all the machines had Pepsi). As for the quality of drinks, I wrote about juices, lemonades, and beer above.

The proportions of cocktails were never respected, so the same cocktails always had a different taste and shade. Shaker was rarely picked up at all. Everything was prepared by eye and depending on the mood. At first, I also left a tip at the bar (if I took cocktails), but after they made us a Cuba Libre cocktail without cola, and milkshakes by simply pouring milk and juice with ice into one glass, I stopped leaving tips. Basically 6 points.
Swimming pool: the pool is clean, there is no chlorine, it is divided into two areas for children and adults. Of course there are few sunbeds. It’s best to book before 10:00, then you may not be able to find a seat. Basically, we went to the sea in the morning and to the pool in the afternoon. Of course, there were no more places on the sun loungers, but you could always find a place at the table that stood on the pool terrace. Considering that we didn’t spend more than 1-1.5 hours there, this was not important for us.
During the day there was animation near the pool, some kind of dancing, small competitions for adults and children, darts, and they offered a lottery for 6 euros. Well, in general it's a bit boring. Although the animators tried. 7 points for the pool.
Beach: also requires a separate description. The beach is a 2-minute walk from the hotel. Near. Divided into two small zones. The first zone is located by the sea: a small area, dirty, the entrance to the sea is rocky and inconvenient. Higher up on the embankment there is a second site. It's not big either, but much cleaner. The hotel's beach bar is also located there. To swim, it’s better to walk 20 meters to the right, there is a very good entry into the sea, sand, shallow. The sea is transparent and clean. The only annoying thing is the small fish that try to bite your leg if you stand in one place for a long time. Now about the equipment.

The sun loungers are broken in places, the wicker umbrellas have probably survived more than one generation of guests (they may have seen the first Russian tourists), the mattresses are dirty, the tables are both dirty and scary. There is a permanent employee on the beach. He still cleans up the upper beach area, at the very least; on the lower one he only collects large garbage. But the main thing is that there is not enough equipment for everyone. It got to the point that the employee would come and demand to give up the sun lounger (because we were four adults and, horror of horrors, we occupied as many as 4 sun loungers). Once he agreed to share, then he began to refuse. He didn’t even ask about umbrellas and tables, he came and took it. As a rule, the influx of vacationers on the beach occurred after 11:00. We usually returned to the hotel by 12:00.
SPA: I didn’t visit, I only used towels, I can’t rate it. But they very intrusively offered a set of procedures, daily and several times wherever they could.
So:
Reception – 8 points;
Number – 9 points;
Room cleaning – 2 points;
Restaurant – 9 points;
Bar – 6 points;
Swimming pool – 7 points;
Beach – 5 points;
Animation – 6 points.
I wanted to write that the hotel corresponds to 4 stars. But after my friends’ story about their holiday in Kemer (in a 4-star hotel), I will write that the hotel is 3+.