Гарне розташування, територія, організація обслуговування та персонал негативні Good location, territory, service organization and staff are negative

Were in this hotel before, about 8-9 years ago. Then there was a positive attitude to rest in the hotel: arranged everything - and the room is comfortable, and the arrangement of the recreation area by the pool and on the beach, and restaurants and bars. Everything was at the declared level of 5 *.
Therefore, when offered the hotel La Blanche Resort & Spa 5 * for August this year, no doubt agreed. But it turned out - in vain ...
This year, the hotel La Blanche Resort & Spa 5 * offered us many surprises.

First, the check-in of tourists from Ukraine (we arrived after 17.00) lasted almost 2 hours, because the staff at the reception worked very uncoordinated - constantly going somewhere, translating the same papers from one place to another. When we handed in all the documents and filled out the questionnaires, we waited for almost an hour, and then asked to give us the keys, and they gave them to us immediately ...why were we kept for almost 2 hours in the reception hall, where air conditioners do not work? !!
Secondly, they tried to replace the room for two days.
The room we first saw was on the top floor, overlooking the walls of neighboring houses, which were located at a distance of 2-3 m from our balcony. The outdoor air conditioning units worked very noisily on them and it was especially felt at night.
After getting acquainted with our room, realizing the "prospects" of such a holiday, we went to agree on a room replacement. For a moment: at this time most of the rooms in the hotel were empty, and it was impossible to hide - all the rooms prepared for check-in were sealed. For example, there were more than 2/3 of them on the 4th floor. Those that went out like ours on the neighboring walls were half occupied, and all that went out to the pool were all empty.
But when we asked to replace the room with another on our own floor, at the reception Russian-speaking Svetlana with a charming smile refused us with an "iron" argument - "all the rooms for the pool are already booked. "
We were persistent and asked for an explanation as to why, according to our voucher, we can only be accommodated with a view of the wall, and not be accommodated in a room with a view of the pool. As the concept of the hotel does not include separate rooms overlooking the pool, and our voucher was also listed simply "standard". Svitlana talked to the managers for a long time ...but the result remained the same - there are no rooms and we have nowhere to move. For information, the hotel for tourists was opened on August 9, and we stopped on the 11th.
The only thing they got from the receptions was promises to do something the next morning. But in the morning we were shown an even less comfortable family room for 4 people, located on the 1st floor overlooking the street with vegetable benches ...Why a family couple room for two rooms with 4 beds? !!

For whom or for what we kept free rooms, we did not fully understand: Maybe for Turkish tourists who came to the hotel in 4 days? Maybe they were just waiting for bribes?
But "the sediment remained" ...
Very grateful to Irina (Guest Relation) thanks to her good will and perseverance, we changed the room ...for the second day of rest.
Then the "surprises" in the hotel: a chaotic approach to the organization of food, serving food in the restaurant: queues at the counters with vegetables and vegetable snacks for 30-40 people. Chefs and waiters work tired, sometimes reacting inadequately: when you ask for supplements - do not understand, when you ask for a specific piece of watermelon - do not understand.
The range of dishes was very weak for the UAl concept: for 7 days of eating shrimp in a salad - 1 time, red fish - 1 time, no fresh fruit. There were no pineapples, kiwis or figs, apples, pears, plums, small apricots, peaches, watermelon and melon. There weren't even any grapefruits ...
The range of bars is even more impressive - no type of imported alcohol: only Turkish beer, wine, vermouth and vodka ...
By the way, the reception could not even voice the concept of the hotel in relation to UAl, which is why there are not even Turkish sparkling wines. Sveta said: "that's all there is in the bar ... ".
That is, for a 5 * hotel with the UAl concept, neither the quality of staff service nor the range and quality of products of restaurants and bars corresponds.
Why did the management or owners of La Blanche Resort & Spa 5 * decide to reduce their costs and make more profit through quarantine? Do they think that tourists frightened by the SARS-CoV-2 virus are not able to adequately assess the quality of hotel services?
Very disappointed, completely dissatisfied with the rest of the hotel La Blanche Resort & Spa 5 *. We have been vacationing in Turkey every year for over 20 years. We have never met such a low level in 5 * hotels ...We will not return to this hotel, we will not recommend it to our friends!