I do not recommend

Written: 8 july 2021
Travel time: 1 — 30 june 2021
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
Rested in June 2021 in this wonderful hotel. Was in a state of puppy-dog delight at being in a five-star hotel for the first time, ultra all inclusive and all. I spent the last day of rest in tears (not from regret that the rest was over). In fact, things are as follows: breakfasts are meager, watermelon and melon give the greenest ones (you can guess who got the sweet pieces yourself later); housekeeping is lame, floors are greasy, very cramped bathroom, do not turn around; on the second day, the air conditioner leaked, I had to substitute a glass. The next day they came to repair it, until the end of the day everything was ok. The next day he again flowed, looking at night. I put a towel on my glass to keep it from rattling all night. There are two ladies at the reception, one of whom pretends to be furniture, and the second begins to get angry and rude if you want something from her for more than 20 seconds. In Russian, no one boom-boom, even in English, few people, and even then, with difficulty. Google translator is everything.
The wifi in the room is just terrible. The fact that the bar is paid for the second and subsequent fillings, learned from the guide, the hotel did not warn. There is no sound insulation: everything that happens in neighboring rooms, on the corridor, stairs, on the street is very well audible, it is uncomfortable to sleep. A terrible shortage of sun loungers (there are much fewer of them than vacationers). Towels from sunbeds are taken in an hour. This does not apply to the Turks, they are held in high esteem there, they are allowed a lot. My towel was removed like that, not only was my sunbed, of course, occupied, I was also worried that I now owed 10 euros for a towel, but oh well, they gave me a towel. There was an incident on the beach: there were 2 absolutely empty sunbeds, the neighbors confirmed that they were free, my neighbors occupied them, I dragged the empty sunbed to these two to be a company together.
We left our things and went to sea. Literally after 10 minutes I notice a couple (a Turk and a Slav, he speaks good Russian), spinning by my sunbed, I come up and say that the sunbed is busy. The young lady is silent all the time, the Turk proves that he took this place in the morning (having previously thrown my towel on my neighbor's sunbed, having laid his own). Points at this towel, says that this is their place, for the life of me. I explain that, no more than 10 minutes ago, I dragged this sunbed from a fairly long distance, and the neighboring ones were empty. He understands me, but is not going to give in. I sat down on my sunbed, I keep repeating the same thing, the Turk freaks out, pulls a towel out from under me and I hit the right side of my body. I got scared, got up, took my things, then he pulled the mattress from my sunbed, began to throw it into the sea, then the sunbed, and then the things of my neighbors. The hotel employee saw this disgrace, but did not make a remark to the Turk, asked us to move away.

We walked away, explained the situation, to my remark about what a "good" service they had, the hotel employee was terribly offended, aggressively waved his hands in my direction and rudely said something like "Don't look, don't look. " Please note that I was not rude and did not raise my voice either in relation to that crazy Turk or in relation to the hotel employee. The employee defiantly turned away from me, listened to the indignation of my neighbors and promised to find free sunbeds. After 5 minutes, he returned, they say, let's go, we followed him, he pointed to 2 sunbeds (and there are three of us), pulled off towels from them (thus provoking a new conflict) and here, they say, you are welcome. Remember, I was ignored. Of course we left there.
There were no empty seats near the pool either. More than once we have noticed that some sunbeds were occupied in the morning with junk, and people did not appear there for half a day. You guess what nationality occupied these sunbeds, right? For a few days, taught by bitter experience, we came before 8 in the morning and guarded the sunbeds. One morning I occupied 3 sunbeds with towels, we went to have breakfast, after half an hour I found that my towel had been thrown onto my neighbor's sunbed, and a lady was sitting on my sunbed, guess what nationality, and was trying to prove to me that she was the first to take it, she didn’t want to get up, her young man turned out to be conscientious and they left. So, if you leave the sunbed for at least 5 minutes, your things will simply be thrown away, and the sunbed will be occupied, and they will impudently prove that they have been here since the very morning. So you can't relax.
By the way, I myself witnessed how the couple returned to their places, and they were busy, because the towels were tu-tu. But there, like me, no one was thrown, the staff peacefully offered other sunbeds. On the penultimate day, we went to the market, bought souvenirs, came tired, I left my bag on the table and went to bed. I thought tomorrow in the store at the hotel to buy something else. The next day, I left the room before 8 am, and returned to the room at about 2 pm (remember that the duty must be every minute, otherwise the sunbed will be taken away, get so relaxed) and found my bag gutted. I remember exactly that I left the money in a buttoned pocket in a closed bag. Upon returning, everything was open. They stole about 50 dollars, I was left without a penny of money. Earlier, I already noticed that they were rummaging through a cosmetic bag lying in a drawer in a bedside table. The dust must have been wiped off my pills. The manager said to my statement that there was a safe, there was nothing to leave money on the table. The argument that the presence of a safe does not allow staff to rummage through other people's things did not turn out to be an argument, they say, samadura is to blame. Well, OK.
The guide told me to write a claim. It was after 9 pm, and at 6.30 we leave the hotel. At the reception, I asked for paper, explaining the situation, they called another manager, again old songs about the main thing, you have a safe in your room, and you are all lying. In my presence, this manager called someone, spoke something in English, from the conversation I overheard that the cleaner who stole my money was his sister!! ! For a long time he rubbed me about the safe, I said that I would not complain if they returned the money to me. To this he offered to call the police to search my room. It is clear that in this case my flight is covered with a copper basin, I am alone in a foreign country, in short, I am horrified. I would like to pack my bags, and I arrange a showdown at 22.00 in the evening.

The manager said that he would go to call, offered some drinks, and left. 5 minutes pass, 10.15, he's gone. Closer to half past ten, he comes in from the street, and behind him are two scuffles, literally a couple of meters before me, these hulks turn the other way. I am scared to death, I say that everything is OK, I have no complaints, I go to get ready, he reminds me of the juice that I wanted to drink. I politely refuse, because it is already restless to drink from an open dish. He hangs noodles on my ears that if someone stole, he would fire him, but no one stole anything. I grabbed a bottle of water and ran to my room.
By the way, after my report about the theft, the Wi-Fi in the room suddenly stopped working completely (wow, what a coincidence). I had to leave the room to communicate. I spent the night before my flight with the door propped up on a chair. And the last day of rest in tears. That's how expensive 50 bucks are valued in a five-star hotel that they are not afraid to tarnish their reputation. In general, I put together a combo: assault, theft, intimidation. Rest was a success. 900 euros per week plus such bonuses - the price of my holiday. Draw your own conclusions.
Translated automatically from Russian. View original