Персонал не говорит на английском; грязно; уборка в номерах отсутствует; питание хорошее The staff does not speak English; dirty; there is no cleaning in the rooms; food is good

I rarely leave reviews, but this time I really see the need to do so. I know how difficult it is to choose a hotel for a vacation, especially when dates are running out, so I want to help those people who are considering a COSTA BLU resort 4 * hotel. And there is a catch in the title. It doesn’t even smell like four stars, and you won’t even be able to find a star rating on any of the walls of the reception.
We rested as a couple: me and my boyfriend. We arrived at the hotel in the evening and we did not find a single person from the staff who spoke English. They understood and spoke only Turkish, which made any negotiations very difficult. With grief in half we were taken to our room. In the evening, you can hardly see anything, but even then the territory did not impress us. When we were brought to the room, we simply looked around it quickly from fatigue and said that everything was fine, but after five minutes in the room we realized that no one had cleaned it in front of us, that the pillows were covered in black spots, and every towel had yellow spots. We went to investigate. At check-in, we saw another couple who flew in with us. They were also very unhappy and asked for a change of room. As it turned out later (during further communication), we were simply swapped with them. We were satisfied with their "old" room, even though the balcony door was blocked with a nail (! ). After that, we decided to go out for a walk, and upon our return, a plate of food was waiting for us. . on the floor. . covered with napkins. . this, apparently, was our dinner, which we missed due to a late check-in. (this plate was not removed from our room three days, until we ourselves put her on a chair, on which some Turk often sat)
The breakfast was very poor, but it is worth paying tribute to the fact that every day the food got better and I can even put 4-5 for it.

We decided to change the hotel, but it turned out to be impossible in our situation and we had to put up with it. At that time, we had not yet been to the beach, which is a couple of minutes from the hotel. The beach is HORRIBLE. It looks worse than the beaches of the Dnieper. It was impossible to go into the sea because of the stones (and not natural, but some kind of construction), the water is muddy, and the sand is terribly dirty. Here we were completely disappointed.
Every day we heard more and more complaints from the newly settled people. Housekeeping at this hotel is a luxury. You have to run around and ask that you at least wipe the floors. I don't even talk about changing towels.
The air conditioner in our room did not turn off with a remote control and did not have an outlet connection, so we found another way. We turned it off in the electrical panel, which was in the hallway at the entrance to our room. Normal, right?
Yes, we have adapted. Yes, you can deal with everything. Yes, there is a good swimming pool and excellent beaches: one is 5 minutes away, the other is about 15 minutes away (which sometimes you have to get into by cunning or for a purchased cocktail). BUT! Why promise 4 stars? Yes, and for the money that we paid, you could find a NORMAL 4 stars, or at least a solid 3, but not 2 with a stretch at COSTA BLU.