Отвратительный отель Disgusting hotel

All negative reviews about this hotel are true. I will attach photos and videos. The hotel positions itself as a VIP and luxury 5 *, in fact, it does not even pull on 3 *. We were shocked by what we saw. The next day after arrival, we demanded a change of hotel from the host of Kilit Global, a tour operator or a hotel (we could not find out), set a 100% retention of our funds and, in fact, also sold us a new package. As a result, of course, we did not have the opportunity to buy a new tour for 10.000 € and we had to stay in Spice. Carefully read the reviews and information of other tourists before buying a tour, because. in fact, no one will change it for you, they will make unbearable conditions for you to stay. As a result of 3 days of scandal, and claims in writing, the problem manager offered to change our room to a sea view room with an additional charge of 28 € per day, on the condition that I write a receipt that I will not publish bad reviews, photos and videos I took with my phone. There are simply no words, they are scammers.
The hotel is in a very bad condition, it needs a major overhaul, dirt and stench everywhere you look. The rooms have hard old mattresses and pillows. The floor was scratched, the walls were stained and painted, the wallpaper was torn, and patched in places. Air conditioning produces hot air and not only in the room, but throughout the hotel. Cleaning is generally a separate issue, you can simply say no in this hotel, the floors in the room are not washed, they were washed only after a complaint. Dirty bathrobes were taken away, issued after 3 days, also after a complaint. The hotel staff is not professional, they are Kazakhs or Uzbeks who came to earn extra money for the season, so the service is at a very low level. They don't speak English. And so it is in everything. The furniture throughout the hotel is old, worn and scratched, like the hotel itself. The area around the pool and the beach is not washed at all. Tiles fell off in places in the pool, Dirty sunbeds, and the mattresses on them are generally terrible, everything is dirty, greasy stains and bird droppings. No one has washed them for 13 days. It seems that they have never been changed or washed all summer. In some mattresses, foam crumbled from old age.
There are no umbrellas, instead of them there are rusty pipes and rags tied to them. I'll attach a photo. The wooden pantones laid between the sunbeds are falling apart, torn sticks with nails are sticking out. The quality of the food is just awful, the same thing every day, some kind of mechanics is not fresh, in the evening they could not have eaten enough food for dinner. Overcooked dry meat. Chicken or turkey. Frozen shrimp were given a couple of times from seafood. Pike perch and grilled overdried trout. And so all 13 days. All the food is not tasty, in the end we could not choose what to eat. Cocktails in bars are generally some kind of swill, sometimes even without ice. The height of ignorance is a mojito with strawberry syrup... It was my birthday, the hotel did not congratulate me in any way.

This is our first time in Turkey, it's a pity that it happened. Next time we will study the hotel very carefully so as not to get into a spoiled vacation again. Terrible hotel, would not recommend at all. Regret 100 times.