Кража в отеле, сервис никакой Hotel theft, no service

The five of us rested on June 2-9.2018. The third time we rest on such a system, the second time in Belek. I chose the hotel for a very long time, because the last time the quality of the hotel was high, I did not want to neglect this.
So: the check-in went quickly, but wi-fi did not give an hour 3. They called the reception, demanded that we be connected, they told us that they did not have time, wait. We booked an adjoining family bungalow. The rooms are spacious, there is a door between the rooms, each room has its own bathroom and air conditioning. Immediately keep in mind that the air conditioner hangs right in front of the bed and all the time, no matter how you set it up, it will blow in your face. Cleaning in the room is very mediocre, they didn’t dust for 5 days. Towels were changed every day, sometimes they forgot to fill the mini bar. The furniture is tired, of course, but in general, the room is comfortable. BE PREPARED for the fact that you definitely won’t be able to sleep until 12 at night, because there is simply no soundproofing in the rooms !! ! The music in the entertainment area beats so that neither earplugs nor a pillow on your head just do not save. What happens near the bungalow is heard as if someone is yelling at your ear. Didn't sleep well one night. I had to call the reception, they can not do anything, of course. Our number was in the middle, not at the beginning, not at the end, and the audibility was such that it was just darkness.
And now the MAIN THING!! ! My wedding ring was STOLEN from my room. Yes. it was not in the safe; In the end, everything remained in place, except for the ring. Reported to guest relations, they checked that no one, except for the cleaning lady and the mini-bar filler, entered the room. But none of these comrades admitted that it was a no brainer, and my question remained up in the air. To say it's embarrassing is an understatement!! ! They didn't even try to make amends for the situation. (Later I read a review on TripAdvisor that money was stolen from a woman from her room - apparently, this is their usual "practice")

Service. No. The staff does not say hello, the restaurant is self-service. To change tablecloths and put appliances, apparently below their dignity, you have to go and ask. The plates are simply rudely snatched out, not yet finished eating, they have already looked out for you and go "to the goal" to take away. It is very unpleasant when you eat, and the waiter climbs across the table, from which the smell is unpleasant.
Animation. Well . . such . . the same guys that play beach games during the day, in the evening they make an amateur circle and entertain guests. It doesn't fit, really. They try, of course, but these "skewers" are definitely not what you expect from a hotel with a rating of 4.6
Yes, the program starts at 22.00, which is also not very convenient.
Gym. . . closet. . . no windows, no air conditioning and very slippery floor. Shame, really.
SPA. We didn’t use additional services, but when my mother and mother-in-law went for what is included in the price, and not for FREE, as they say there, no one paid attention to them, as if they had come from the street to their house.
Pros:
Territory. Yes, chic, well-groomed, beautiful territory. Just an oasis. Everything is clean, green, zoned. Close to the sea, while the territory is large.
Sea. Great beach, enough furniture on the beach.
Food. It's full of everything. Everything except normal meat) There is very little veal and beef. Basically, in the form of fried kefte (cutlets) with a taste of lamb. There is always a queue for meat. It can be seen that waste-free production, because the hotel has a lot of gratins and all sorts of "talkers" from what is left. Fruit was in abundance. Vegetables too. There is a dietary table, the child has something to feed. There were themed dinners. The food was average, a lot of things were very spicy.
Mini club. Big, comfortable, well done animators. The only thing is that the mini disco is very late. at 20.45. Same thing every day
RESULT: my family and my acquaintances will NEVER GO to Letunia again because of the theft and how this situation was "sorted out". Work with the staff, this is not service. You don't feel like a guest here. It seems that you got a cheap ticket from the trade union and the attitude towards you is appropriate.