Excellent hotel, great service

Written: 17 august 2021
Travel time: 7 — 16 august 2021
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
9.0
from 10
Hotel ratings by criteria:
Rooms: 10.0
Service: 10.0
Cleanliness: 9.0
Food: 8.0
Amenities: 10.0
We lived in the renovated rooms of the main building.
The whole hotel was not bypassed, every evening they walked and found something new.
Animation in the hotel is multilingual.
All staff work for tourists. Turkish staff speaks English. Russian-speaking waiters in restaurants and bars.
Rooms are cleaned daily, often after 2 pm. In the morning, the rooms are cleaned for the settlement of new tourists.
All meals at the hotel are non-stop. You won't go hungry day or night.
For families without children, and those who love silence, there is a separate relaxation pool 18+. Children are not allowed there, and they monitor this.
One member of my family fell ill, and the girls at the tourist help desk worked very quickly and helped me negotiate with the insurance company and quickly arranged for a transfer to the hospital.
We went from the operator Intourist. Hotel guide Natalia is a professional and very responsive person.

!! ! The only negative that I would like to warn about is not very well washed vegetables and fruits. Well, all tourists coming to large hotels should understand that food in them is non-waste.
We liked everything, and even though we were sick for 4 days out of 10, this did not affect my assessment of the hotel in any way. If it works out, I'll visit it again.
Translated automatically from Russian. View original