Отель для пенсионеров Hotel for pensioners

For the first time I am leaving a review about the hotel, but I want to scream directly, and for at least someone to hear! At the hotel, everyone just nodded to all questions, but did nothing.
So, we arrived as part of 2 adults and 2 children: 1.11 and 6 years old. I really liked the advertisement of the hotel: family hotel; everything for children, a new large playground, a children's water park, a 2-storey children's club. The ability to leave the baby with a nanny, that is, at least a little rest.
What we got:
1. Closed children's water park (adult slides worked). To the question: why? Nobody knows covid. Really? That is, you can swim in the pool, you can swim in the adult water park, but let's not open the children's one?

2. Lack of children's pool. All pools - 1.40!! ! That is, without the help of adults, children cannot swim or even be near the pool!!! ! Again - it's a constant stress for parents to keep an eye on the little shilopples on the edge of the deep pool! We have previously rested from Turkey 10 times, but this is the first hotel without a "paddling pool". Opportunities just to sit with mom while the child is splashing - physically not. Oh yes, there is shallow water in the children's water park, but it's a pity to open it, because there are few guests, the hotel is almost empty, and those guests like us who paid for a tour to you a few months before the pandemic do not deserve to have their children included water park, right?
3. The promised new playground. It just didn't open! Although a few weeks before that, she worked. Why? Covid. That is, your logic is ironclad: the old site works; the indoor kids club works - but the playground, for which they also went and overpaid for your hotel, is not allowed. Thank you that for 7 days my children, especially the youngest, stood under the bars and looked at the toys on this site and were hysterical that they were not allowed. Customer focus is on the rise. In this hotel, everyone decides for himself what works and what does not,
4. Children's animation - 1 Russian-speaking girl. Lack of mini disco (covid), and frightened Turkish girls. The leader who walks around the kids club and makes sure that the toys are in place. I have never seen such an absurdity: a club on 2 floors, on the first floor there is a zone for 1-3 years, on the second 4-8. I have 2 children. For the whole mini club - only they. The younger naturally decided to visit his older brother after 15 minutes, but it turns out / it’s impossible, a pandemic. Like this?? ? How to explain to a child who is not yet 2 that he should not be played next to his brother ?? ? They also refused to let me go to the 2nd floor when the younger one ran away there. And only after the scandal so be it, they allowed it. Hotel management: these are children!! ! Letting them into the club, you must understand what and for whom you are building. This is not a prison where everyone will sit in silence monotonously looking out the window, these are children! Girls animators are fully aware that this is nonsense, but they can’t do anything, they are scolded for every act.
Of the toys - it costs 10%, the rest are hidden. Just class!

5. The whole hotel is focused on the retirement age: and believe me, your crying or laughing children are not welcome here. Deathly silence everywhere, at the bar, in the pool, in the children's rooms! When asked to turn on music for children, no one knows who should turn it on, and in general, tourists here love silence. Well, here you are positioning yourself as a hotel for silence! You don't need to call yourself a family run hotel if you don't understand that kids/it's loud and fun.
6. The worst thing that happened to us was on the 2nd day of rest, when I was putting my youngest child to sleep in the room, and he was crying and couldn’t sleep, the internal phone started ringing me, and some person became boorish ask when we leave. To the question: who are you? I am gestritated. In response to such impudence, I simply sent this woman to hell. But less than 5 minutes later, she began to rattle at the door of my room. When I opened the door with a child in my arms, who was crying again, because this noise woke him up, she rushed at me and began to threaten to evict me from the hotel, which, right now, would show me a mate. I barely had time to slam the door to avoid physical aggression from her. I called my husband, he ran to the room. Further - she again appeared in the room, but with a man - this is the main of the hospitality. And with him, she again began to weaken me, my children, saying that she was not going to endure the crying of my child. That she has connections here, so that we can be seated, that she left a bunch of money here, her stomach is already 2 months old and in general she will call someone/someone and they will kick us out.
Administration actions - we can offer you another number. Imagine us!! ! Not to this inadequate person. I said that I didn't feel safe in this hotel. To which I received the answer - we have security. Just calmed down. Taking care of your guests
7. Lack of baby food. Most likely, too, savings in a pandemic. At 4 pm we found out that it turns out you can order. But what's so complicated: just cereals and sausages without sauces and all sorts of gravy? Potatoes? NUGS? Kids don't eat those complicated snacks of yours! And even after the request to boil rice and sausages for breakfast: they forgot about us, on the second day they brought rice, and on the third day, too, only rice. Despite the fact that I reminded every day, so as not to be forgotten.

Bottom line: the hotel is not for families with children! It is quiet, like in a museum, the anti-worlds are not allowed to play with children, the playground and the children's water park have not been opened, food must be refined in order to get it. You can also run into such guests here.
I do not recommend!