Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
8.0
Cleanliness:
8.0
Food:
3.0
Amenities:
3.0
We have been staying at this hotel for the third year in a row. The choice has always been in favor of this hotel. We paid 4452€ for 14 days for two adults and two children aged 10 and 5, and were extremely disappointed when we came here again.
Food: the flavor for which we came, and which was in the past and the year before last disappeared. The table has become less saturated, there are absolutely no nuts, instead there are a lot of cookies, cereals, a table with pastries. In the morning a lot of cereals, sour cream, eggs and grass. That year there was a delicious red fish for breakfast, now you will see it for dinner once a week on Thursday. Beef and lamb are always in the performance of the same dishes: minced meat and cutlets. Seabass is served every day, there are no complaints here. But once again I repeat, additional types of fish are only on Thursday. The grill is almost non-existent. The snack bar on the beach leaves much to be desired: nothing changes at all, every day the same composition: french fries, chicken legs, cutlets, mashed potatoes and rice. The chef has changed, as has the entire management team after some murder that happened here.
Beach: they stopped cleaning it from pebbles, you can’t go in without slippers, the entrance to the water has ceased to be gentle, a few meters away, a steep descent, like in a quarry, it will be uncomfortable and dangerous for small children. And most importantly: you need to borrow sunbeds at seven in the morning, there is a catastrophic shortage of them. The last week we rested near the pool, as for a family of 4 you can’t find sunbeds nearby.
Wi-fi crashes every 10 minutes, and that's it! This also did not happen that year.
Do not take the family room delux building: the room is dark, there is no ceiling lighting, only from a wall lamp and a floor lamp, the child did his homework in the dark, the bathroom is microscopic, the partition between the rooms does not meet soundproofing standards.
Children's animation: all the same animators, wonderful people, BUT there is a preliminary appointment, which is scheduled for a week in advance. That is, when we arrived at a five-star hotel, we could not receive a service.
Staff: the old leaps and bounds are the same friendly and responsive, the linear staff has not changed practically, they work according to the standards of last year.
We were forced to meet with the management of the guest ralation service and express our complaints, to which they kindly shrugged our shoulders and said that they had a pandemic, and it was hard for them. It was also difficult for us during the pandemic to save up money for a ticket and come to the conditions that we are used to. In Turkey, many are now hiding behind the coronavirus and reducing the cost of the declared services.
By the way, there are a huge number of people, the hotel area is very small, there is no walking area, there is nowhere for an apple to fall. This year we really felt it.
In general, the hotel is not worth the money, choose it if the price is reduced.
Food: the flavor for which we came, and which was in the past and the year before last disappeared. The table has become less saturated, there are absolutely no nuts, instead there are a lot of cookies, cereals, a table with pastries. In the morning a lot of cereals, sour cream, eggs and grass. That year there was a delicious red fish for breakfast, now you will see it for dinner once a week on Thursday. Beef and lamb are always in the performance of the same dishes: minced meat and cutlets. Seabass is served every day, there are no complaints here. But once again I repeat, additional types of fish are only on Thursday. The grill is almost non-existent. The snack bar on the beach leaves much to be desired: nothing changes at all, every day the same composition: french fries, chicken legs, cutlets, mashed potatoes and rice. The chef has changed, as has the entire management team after some murder that happened here.
Beach: they stopped cleaning it from pebbles, you can’t go in without slippers, the entrance to the water has ceased to be gentle, a few meters away, a steep descent, like in a quarry, it will be uncomfortable and dangerous for small children. And most importantly: you need to borrow sunbeds at seven in the morning, there is a catastrophic shortage of them. The last week we rested near the pool, as for a family of 4 you can’t find sunbeds nearby.
Wi-fi crashes every 10 minutes, and that's it! This also did not happen that year.
Do not take the family room delux building: the room is dark, there is no ceiling lighting, only from a wall lamp and a floor lamp, the child did his homework in the dark, the bathroom is microscopic, the partition between the rooms does not meet soundproofing standards.
Children's animation: all the same animators, wonderful people, BUT there is a preliminary appointment, which is scheduled for a week in advance. That is, when we arrived at a five-star hotel, we could not receive a service.
Staff: the old leaps and bounds are the same friendly and responsive, the linear staff has not changed practically, they work according to the standards of last year.
We were forced to meet with the management of the guest ralation service and express our complaints, to which they kindly shrugged our shoulders and said that they had a pandemic, and it was hard for them. It was also difficult for us during the pandemic to save up money for a ticket and come to the conditions that we are used to. In Turkey, many are now hiding behind the coronavirus and reducing the cost of the declared services.
By the way, there are a huge number of people, the hotel area is very small, there is no walking area, there is nowhere for an apple to fall. This year we really felt it.
In general, the hotel is not worth the money, choose it if the price is reduced.
Translated automatically from Russian. View original
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