Ожидание: хороший пятизвёздочный отель. Реальность: три звёзды максимум Expectation: a good five-star hotel. Reality: three stars maximum

Came with my family.

At the moment, most of what can be said leaves much to be desired.

I'll start with the positives.

One of the advantages of the hotel can be called the beach (although it is a stretch, because there are a lot of people and you need to come much in advance, but you can get used to it).

The second plus is the rather fast work of waiters in bars and restaurants. Well done boys.

I also note that, in general, epidemiological requirements are being observed. There are antiseptics everywhere, wet alcohol wipes and disposable masks.

There are many more cons.

I'll start with the numbers.

I want to note right away that I live in a room in the Deluxe building, which a priori should be of better quality than the rooms in other buildings. However, even here the numbers are terrible.

Firstly, the quality of bed linen leaves much to be desired. Duvet covers are larger than duvets.

On the mattresses are feather "mattress covers", on which it is not only impossible to sleep, but which are absolutely not hypoallergenic. I have two allergies in my family, so for us this fact is very impartial. The covers on the mattresses are in a terrible state: they are torn to rubble, as if it is impossible to lay a fresh and not torn bed. And all this despite the fact that in our time it is not so difficult to take care of better bedding. (photo attached)

The bathroom sometimes stinks of sewerage, and there is so much fungus in the corners, as if it had not been cleaned for years. (photo attached)

The air conditioner in the room works hard. It invariably turns off twice a night, and someone has to get up to turn it on, because without it it is very stuffy.

Noise isolation in Deluxe is also bad. The water flowing in neighboring rooms is very audible. And if you come across loud neighbors, expect trouble. In general, you will hardly find perfect silence even in this case.
About nutrition.

I can assure you that, of course, you will not remain hungry, but I will also draw your attention to the fact that some dishes are attractive only in appearance, they are far from being culinary masterpieces.

Internet.

Separately, I want to say about the Internet in the hotel (this already applies to all buildings, not only Deluxe).

Of course, you can connect Fi-Wi, but the likelihood that it will perfectly load any Internet page in your room is minimal. In my room (if anyone is interested, I live on the 4th floor in room 2361, the location of which, by the way, seemed to be successful) there is no way to even be on the Internet for an hour without network interruptions. If constant access to the Internet is important to you (for example, for work or communication with relatives, like my family) and you do not want to constantly go out into the lobby (even to send a trite message), then be prepared for problems.
We have already raised this issue three times in four days at the hotel reception, but the problem has not yet been resolved.

Summing up, I will say this: we, as a family that constantly travels and has seen more than one hotel (we also rest in Turkey for the first time, and therefore we know what service can be here), we can already safely say that Alva Donna Exclusive Hotel Belek does not at all pull on a five-star. We would definitely not recommend it to anyone.


P. S. I guess the bloggers who leave great reviews of the hotel do it for very good money.