Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
2.0
Cleanliness:
2.0
Food:
4.0
Amenities:
5.0
I really want to share my feedback with travel agents and tour operators who sell this hotel. The hotel now offers a 3 * level service, but the price corresponds to 5 *, with a good, far from budget five.
Rested family 9 days in late September - early October. And this is the first hotel in Turkey in 12 years of our trips that we didn’t like, I wanted to close my eyes to many things, but it didn’t work out, not in this hotel! Of the advantages - the area for autumn is beautiful (in summer it will be very hot, because the alley is 150 m to the beach completely in the sun), the water park is not far from the beach, this is where the pluses end.
Unpleasant unfriendly robot people work at the reception, who do not care about the problems that have arisen, however, the same can be said about the entire staff, with the exception of a ray of light - an elderly uncle on soups and one bartender on the beach, that's all! This suggests that the hotel has no management from the word at all - the fish rots from the head. Even the most beautiful guest relay girl is more of a decoration, she didn’t know about a single problem that I voiced and pretended that it was just now that such an oversight happened, it didn’t happen before, no, no, and there’s no one to go and see for themselves, Yes, and there is no need, people and so the crowds go. They won't go again, believe me!
Check-in strictly from 14:00, check-out strictly at 12:00, for extending the room 45 euros from 12 to 15 or 90 euros from 12 to 18, gave 20, it was necessary until 18, they didn’t take it, only 90. This is with such and such zero service, theft in the hotel - more on that below, the surcharge for a deluxe hotel is very unpleasant, especially since the Anex tour operator took the same 90 euros for a late flight. Just goons!
The room was on the 4th floor 2409 with a view of the Asteria Kremlin, it is simply impossible to sleep either with the door open or closed. There is no soundproofing at all, on the fifth floor the mattress creaked from the neighbors as if in our room. Under the balconies and in the afternoon, and at night, carts were constantly driven along the paving slabs with a roar, stray dogs barked at night and until the morning, every night for 9 days. A large dog calmly walked along the beach, along the pier, went into the sea right on the beach. There was no cleaning in the room, no one noticed sand on the carpet and on the balcony, the bed was never changed, we ourselves removed the pillowcases from spare pillows in the closet, no one wiped the traces of glasses on the table, towels were not changed, even when we folded them into the sink, they came at 18:00, and they lie there !! ! For shampoo, which ended on the 3rd day, I had to chase the maid on the other floor, she was caught with a cart. None of the staff understands either Russian or English. I read reviews about theft in the rooms before the trip, so they hid everything in the safe as much as possible, but the neighbors said that their cigarettes were stolen from the box! This is level 1*!
The sand on the beach is sooooo dirty with a bunch of small debris, cigarette butts, which have not been removed since the beginning of the season, or maybe never at all) Sunbeds in the shade were clearly not enough. Those who came to 10 - placed in the sun near the sea.
The sea is warm in the morning, by 12 o'clock and before lunch it brought foam, and then there was a layer of cool water on top, warm below because of the river, look at the map, it is very close through 2 hotels Kremlin and Topkapi.
The unsanitary conditions in the toilets are terrible, I have never seen such a toilet as on the beach of Venice and at the entrance to the restaurant. On the beach, only one cabin, M and F, was not cleaned at all during the day, i. e. at 16:00 there was a complete srach, there was no soap, paper and towels, they just ran out and no one added them. In front of the restaurant the same story, after dinner there is no paper in any booth, no soap in any dispenser. All this was said by guest relay, the result is zero. This is level 3*!
There is not enough staff. This was especially felt in the restaurant. Permanent queues, because there are 10 distribution windows, and there are 6 distributors, while they slowly move from one to another, and even not trained in this business, they do not understand either language or gestures, take food, that’s another quest) There is no pleasure from eating, it takes a lot of time to: find a free table, call for it to be cleaned, go find napkins and cutlery yourself, stand in lines for food, go to the bar for drinks - no one offers them here, there is no staff. The food is ordinary, nothing expensive is served. The bartender girl in the lobby bar threw a couple of times with such displeasure, you can’t call it otherwise, our drinks that they already splashed, and the desire to approach this place disappeared. This is level 3*!
There is practically no animation, they do not have a leader. All the animators were seen during breakfast, and then they disappeared) On the beach, no one offered anything, as in other hotels. Yes, there was volleyball and yoga with zumba, which was attended by 5-6 people. In the evening, I only liked the circus show, the dance groups were of the level of the recreation center of our area, and there was no supply from the animators, this was especially felt at the "bohemian party", compared to other hotels it looked strange, they brought a bunch of scenery, a DJ, backup dancers and that ? where are the animators who dance, invite others, create the mood? Yeah, no one really creates the mood here. We were lucky to meet cool guys from the north and from Ukraine, we had a great dance at a separate disco area too))) Thanks to them for the pleasant communication throughout our vacation!
On the penultimate day, we lingered on the beach, took pictures with the sunset, were the last to leave and forgot our branded cap and sunglasses on the sunbed. An hour later they returned, they were stolen by the beach workers, who finished arranging the sunbeds, but they only understand Turkish and pretended to be very busy and did not want to talk to us. An appeal to the guest relay did not give a clear result.
In general, draw conclusions, learn from the mistakes of others, believe bad reviews (I didn’t quite believe it and regretted it 100 times). I decided for myself that next time I can return to hotels that I really liked, and not fall for such beautiful pictures 5 *, but inside 3 *.
P. S. I promised guest relay to write reviews on all resources and I kept my promise! So long, Venice. I certainly won't be coming back here and wouldn't recommend it to others.
Rested family 9 days in late September - early October. And this is the first hotel in Turkey in 12 years of our trips that we didn’t like, I wanted to close my eyes to many things, but it didn’t work out, not in this hotel! Of the advantages - the area for autumn is beautiful (in summer it will be very hot, because the alley is 150 m to the beach completely in the sun), the water park is not far from the beach, this is where the pluses end.
Unpleasant unfriendly robot people work at the reception, who do not care about the problems that have arisen, however, the same can be said about the entire staff, with the exception of a ray of light - an elderly uncle on soups and one bartender on the beach, that's all! This suggests that the hotel has no management from the word at all - the fish rots from the head. Even the most beautiful guest relay girl is more of a decoration, she didn’t know about a single problem that I voiced and pretended that it was just now that such an oversight happened, it didn’t happen before, no, no, and there’s no one to go and see for themselves, Yes, and there is no need, people and so the crowds go. They won't go again, believe me!
Check-in strictly from 14:00, check-out strictly at 12:00, for extending the room 45 euros from 12 to 15 or 90 euros from 12 to 18, gave 20, it was necessary until 18, they didn’t take it, only 90. This is with such and such zero service, theft in the hotel - more on that below, the surcharge for a deluxe hotel is very unpleasant, especially since the Anex tour operator took the same 90 euros for a late flight. Just goons!
The room was on the 4th floor 2409 with a view of the Asteria Kremlin, it is simply impossible to sleep either with the door open or closed. There is no soundproofing at all, on the fifth floor the mattress creaked from the neighbors as if in our room. Under the balconies and in the afternoon, and at night, carts were constantly driven along the paving slabs with a roar, stray dogs barked at night and until the morning, every night for 9 days. A large dog calmly walked along the beach, along the pier, went into the sea right on the beach. There was no cleaning in the room, no one noticed sand on the carpet and on the balcony, the bed was never changed, we ourselves removed the pillowcases from spare pillows in the closet, no one wiped the traces of glasses on the table, towels were not changed, even when we folded them into the sink, they came at 18:00, and they lie there !! ! For shampoo, which ended on the 3rd day, I had to chase the maid on the other floor, she was caught with a cart. None of the staff understands either Russian or English. I read reviews about theft in the rooms before the trip, so they hid everything in the safe as much as possible, but the neighbors said that their cigarettes were stolen from the box! This is level 1*!
The sand on the beach is sooooo dirty with a bunch of small debris, cigarette butts, which have not been removed since the beginning of the season, or maybe never at all) Sunbeds in the shade were clearly not enough. Those who came to 10 - placed in the sun near the sea.
The sea is warm in the morning, by 12 o'clock and before lunch it brought foam, and then there was a layer of cool water on top, warm below because of the river, look at the map, it is very close through 2 hotels Kremlin and Topkapi.
The unsanitary conditions in the toilets are terrible, I have never seen such a toilet as on the beach of Venice and at the entrance to the restaurant. On the beach, only one cabin, M and F, was not cleaned at all during the day, i. e. at 16:00 there was a complete srach, there was no soap, paper and towels, they just ran out and no one added them. In front of the restaurant the same story, after dinner there is no paper in any booth, no soap in any dispenser. All this was said by guest relay, the result is zero. This is level 3*!
There is not enough staff. This was especially felt in the restaurant. Permanent queues, because there are 10 distribution windows, and there are 6 distributors, while they slowly move from one to another, and even not trained in this business, they do not understand either language or gestures, take food, that’s another quest) There is no pleasure from eating, it takes a lot of time to: find a free table, call for it to be cleaned, go find napkins and cutlery yourself, stand in lines for food, go to the bar for drinks - no one offers them here, there is no staff. The food is ordinary, nothing expensive is served. The bartender girl in the lobby bar threw a couple of times with such displeasure, you can’t call it otherwise, our drinks that they already splashed, and the desire to approach this place disappeared. This is level 3*!
There is practically no animation, they do not have a leader. All the animators were seen during breakfast, and then they disappeared) On the beach, no one offered anything, as in other hotels. Yes, there was volleyball and yoga with zumba, which was attended by 5-6 people. In the evening, I only liked the circus show, the dance groups were of the level of the recreation center of our area, and there was no supply from the animators, this was especially felt at the "bohemian party", compared to other hotels it looked strange, they brought a bunch of scenery, a DJ, backup dancers and that ? where are the animators who dance, invite others, create the mood? Yeah, no one really creates the mood here. We were lucky to meet cool guys from the north and from Ukraine, we had a great dance at a separate disco area too))) Thanks to them for the pleasant communication throughout our vacation!
On the penultimate day, we lingered on the beach, took pictures with the sunset, were the last to leave and forgot our branded cap and sunglasses on the sunbed. An hour later they returned, they were stolen by the beach workers, who finished arranging the sunbeds, but they only understand Turkish and pretended to be very busy and did not want to talk to us. An appeal to the guest relay did not give a clear result.
In general, draw conclusions, learn from the mistakes of others, believe bad reviews (I didn’t quite believe it and regretted it 100 times). I decided for myself that next time I can return to hotels that I really liked, and not fall for such beautiful pictures 5 *, but inside 3 *.
P. S. I promised guest relay to write reviews on all resources and I kept my promise! So long, Venice. I certainly won't be coming back here and wouldn't recommend it to others.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Bypass this hotel on the tenth road!
- The hotel is very bad, I do not recommend - everything is closed!
- Nick.
- Rest here now! I can’t get to dinner, so I decided to write!
- Disappointing, not a hotel
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