Все отлично, но были минусы по отъезду Everything is fine, but there were minuses on departure

The hotel was advised in "Let's go with us", they chose the hotel actually before leaving, and the prices were already inflated everywhere. In general, the hotel is very good. Rested with 2 children 1.5 and 3.6 years old. I really liked the baby food and was pleased with the canned puree (there was no canned puree at the vouge hotel in Bodrum, and the hotel is an order of magnitude higher and more expensive). Animation for kids is good, for older children it will be boring. The food is excellent, the choice is large, separately pleased with the choice of fish. All the waiters work for a solid 10, they serve very quickly and are very attentive, especially to children. + Almost everyone speaks Russian.
Now about the cons… the biggest one is the boorish representative of Anex in the hotel named Islam! Well, it turned out that we did not come to the morning meeting due to objective circumstances, after which he contacted me by phone and asked me to come to the reception with the whole family. Again, for objective reasons, I came to the meeting with one younger child who didn’t want to sit still, the representative of Anex began to be rude and raise his voice, to my comments, he said that I could be free! In the future, the rest was in good mode until departure.
We had a departure at 8.00, we learned about this at the reception at 21.00 and in the presence of the same Islam, we refused the general transfer and ordered a taxi at the hotel. In the morning, as expected, the hotel provided us with a taxi at 4.10. Upon arrival at the airport, it turned out that our flight was delayed first at 10.30, and then at 14.00. Naturally, we were not allowed to register. There was absolutely nowhere to sit at the airport. There were only 12 people like us (all arrived by taxi). When I tried to contact Islam, it turned out that he just blocked me. Here is such a service!

The representative of Azur, not knowing the rules for transporting passengers of the company he represents (he said that we ourselves are to blame, they say we arrived unaccompanied) offered us to stay with the children on the floor at the airport. When communicating with the representatives of "Let's go with us" I learned that the hotel and the representative of Anex at 4.00 knew about the flight delay. Then the question is, with what fright did the hotel send us to the airport with children at 4.10, knowing about the flight delay?