Ужас!!! Horror!!!

In Lionesse, we (myself, my 6-year-old daughter and my parents) ended up "accidentally", back in February we planned to go to Arabella located nearby, but for unknown reasons we had to rebook the hotel in Lionesse, the tour operator is PEGAS. In the morning around 10.00 we were at the hotel. I looked at the photos before the trip and read the reviews, but when I saw only the entrance to the hotel.... I have no words. We left our passports at the reception, received bracelets and went to a restaurant for breakfast. The hotel itself is small, the restaurant, respectively, too, but there were six waiters at once. And in different clothes, not clean! In Lionesse, in my opinion, the staff does not have a uniform at all, they go to work in anything, there are no name tags, the bartenders always have spattered shirts. Dishes fall out of hand. Well, the truth is, there has never been such a thing that the dishes were removed from the tables right from under the nose. You don't have time to put down your fork - you've eaten everything, you're free. The daughter and her friend brought themselves cakes, while the operational waiters ran after the juice and cleaned everything up. We were checked in quickly, the hotel was half empty. We are three adults and a child, room 28 sq. meters. Only two beds, double and single. When I asked where I would sleep, they brought a cot. Seeing my indignation, they said that as soon as there was an opportunity, we would be relocated. Beach. On the left is a river, or rather a stream with a strange smell, it flows into the sea, but not directly, but through the entire beach. The beach is very small, if all the holidaymakers decide to go to the beach, it will be a disaster. There are sun loungers and umbrellas on the beach, but you need to ask the beachboy for the mattress if you find him on the spot. As soon as no one is lying on the mattress, it is quickly removed, like dishes in a restaurant. Swimming pool. Yes, clean. There is a hill. Around the pool (she counted) 60 sunbeds. The hotel is 5 floors with 22 rooms per floor, plus rooms on -1 and -2 floors. Where to go to the rest of the guests? ANIMATION. Animation chief, DJ, children's animator (a girl from Georgia) and two more with them. I don’t know what they do there at all, but in the two weeks that I rested, morning exercises were held twice, mini-disco (you can’t argue) every evening and as many as three songs. The daughter was once, after that she sat in the room in the evenings and watched cartoons in German (only two Russian channels, news). Animators drink tea, eat, play cards, sometimes even sunbathe by the pool. In short vacationers-separately, animation-separately. It is better not to go to evening shows with children. At best, karaoke, at worst - a comedy show, with dressing up as women and imitation of sexual intercourse. Internet is free, password at the reception. But in order to talk on Skype, it’s better to go to a nearby hotel, it’s not password-protected there and it doesn’t break. You can describe all the horror movies for a long time, advice - this year choose another hotel for your vacation. So many shortcomings, I don’t even remember what I liked. Perhaps the only thing is that if you have a birthday or a wedding anniversary in a restaurant, they decorate a table for you (this is accepted in fives) and the all-inclusive system does not work from 11 to 23, but from 10 to 24.