Тихий ужас!!! Quiet horror!!!

We arrived at the hotel at 15:00. As soon as they approached the reception, they were terribly surprised by the cries of the vacationers. Everyone wanted something! After we were given the keys to the room, we understood what was going on! The room was all whitewashed, there were no curtains on the windows, the TV was a little larger than my mobile phone and still not working, some wires were sticking out everywhere, the toilet was not flushed, there was no control panel from the air conditioner, no mini bar, no telephones in the room either did not appear. Naturally, my husband and I demanded to be moved to another room. After we were offered a choice of 4 rooms, we were shocked by where we ended up!! ! The rooms were no different from each other. Somehow, out of four rooms, they completed one room for us and promised to move to block A the next day, ours was block B. The next morning we had an appointment with the guide (Aneks tour). We thought that he would help us solve our problem, as there were more and more of them!! ! To all the horrors in the “canteen”, you can’t say otherwise, not only was it disgusting, but there was no one to feed us, the cook ran away from them for not paying wages, as the catering workers explained to us. For dinner, we tore ourselves another piece of fish, and for breakfast, apart from the grass left over from something gravy, we did not find bread, although we came to eat at 7-30. Lunch was about the same as breakfast, though they also brought pasta, coffee and sweets were out of the question!! ! We have not seen such horror anywhere! And the most important thing that struck this hotel was the work of the guide Stanislav . From the very morning he promised to move us to another hotel, he pretended that he was dealing with this issue. So we sat in the hotel lobby with Stanislav until 4 pm without resolving our request. During all this time, almost all visitors wrote more than one complaint, people staged a rally, demanded a meeting with the owner of the hotel or a representative from the Anex tour, filmed videos about what was happening in hotels. And when my patience ran out, I demanded from Stanislav that he connected me directly with Anekstur, assured him that he would not go home until we were moved to another hotel. Surprisingly, he dialed the number and I was able to talk to an employee of Anekstura! After listening to me, she did not hesitate to offer me relocation for an additional fee!! ! Can you imagine our state of hearing! We chose this hotel on the Anekstura website, where they described what should be in a standard room, but we didn’t find anything out of the 4 proposed rooms, which begs the question - why did we pay them 920 dollars for 9 nights ! ? Then I had to do things differently! I explained that I had a complaint in my hands, written in duplicate and endorsed by the hotel administration, a video filmed about what was happening in the hotel and the conversation was recorded on the phone, and only then I was convinced that my request would be resolved within an hour !! ! Less than ten minutes later, Stanislav announced that he had moved to another hotel, only asked not to disclose it. This is how we spent 2 days on vacation, though they moved us to a chic hotel, for which - thank you !! !