The hotel is good, but the staff, especially at the reception, terrible, no worse service

Written: 7 july 2021
Travel time: 7 — 13 july 2021
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 3.0
Food: 5.0
Amenities: 7.0
If you want to ruin your vacation and be rude for your own money, then this is about this hotel! ! ! !!
WITH! ! ! ! ! big cons! ! ! ! ! this is the reception! ! ! ! ! We arrived at the hotel at 10 am, spent almost a day on the road, were tired and wanted to rest faster. We were taken to a separate building at the end of the hotel and given a room at the very end of the building; an even worse number than ever seen! We asked to change the number immediately, because we did not want to be there! Why did he leave us with suitcases and tell us to go to the reception and solve our own problems, and ran away! It was difficult to get back to the hotel with suitcases and a child, because we had to go through labyrinths!
Returning to the reception, we explained why we did not like, and said we wanted another room, but soon tired. In response to which the Turkish girl was rude to us, and showed on the sheet that the check-in at 14:00, said wait. She didn't care that she had a child!

Around 12:00 we asked again to be settled, because it is difficult to wait, which we just rude, and sent to wait until 14:00.
At 14:00 we approached and said that it was time to settle, we were taken to a room where the view is just on the hill. We came to ask if there is no better, and if necessary, we will pay extra. For all this, the girl-administrator called me hysterical and just rude in an open form! ! ! ! ! She also demanded that she speak English, because she did not understand Russian. When we switched to English, she switched to Turkish, and began to tell her partner that we had already received it.
In the end, all 3, the hotel does not live up to its 5 *! ! ! !!
The hotel has a good location, a beautiful beach with sand and a smooth sunset. There is one swimming pool for adults and one for children with 2 slides. There are few places on the beach and by the pool, if you want to take a deck chair you have to get up early.
The food is not bad, but not varied; one to say "waste-free production", that is, what was for breakfast and left, you will see for lunch, and from lunch the leftovers will be in dinner, just under the guise of another dish. If you love good food, you will not find it! The dressing room is bad, I will add a photo of my socks, after 5 minutes of walking down the room! Air conditioning works poorly, and the refrigerator in the room does not cool anything!
Wi-fi works poorly, and only in the lobby.
Therefore, I do not recommend the hotel, do not waste your money and your time!
Translated automatically from Ukrainian. View original