Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
6.0
Cleanliness:
7.0
Food:
8.0
Amenities:
1.0
To begin with, I was forced to get to this place, guided by actions falling under the article of the Criminal Code “fraud”, on the part of TO PEGAS Touristik: in February-March 2020, I paid for a tour to Egypt at the price of an early booking; due to the pandemic, TO postponed the tour to 10/20/2020 - there was nothing to do, I had to agree; On 09/01/2020, they called from TA and announced that TO PEGAS Touristik canceled all tours to Egypt (although other TOs sent people to Egypt) and I am invited to rebook a tour to Turkey in Pegasus hotels in the high season and at high season prices !!!! ! There can be no talk of any additional discount, it is possible to transfer funds to a deposit for the next year, and this is tantamount to “goodbye vacation 2020”. By the way, in this hotel, most vacationers found themselves in a similar situation. I really hope that TO PEGAS Touristik will go bankrupt and leave the market, thereby making room for more honest players.
Having a deplorable experience with PEGAS Touristik hotels, namely Himeros Life Hotel, I carefully read the reviews of all the options offered by PEGAS Touristik, chose the one with the highest rating, and now I’m even afraid to imagine what would have happened in hotels with a lower rating.
So, in order.
We arrived in Antalya at about 04:00, the bus filled up very quickly and we were on our way. After 35-40 minutes, the bus broke down safely. We must pay tribute to the host, a replacement was sent after 40 minutes. They worked very well. We arrived at the hotel at 08:10. At the lobby they immediately said: check-in after 14:00, but now a “good guy” may come up and if you thank him, he will settle you right away. I received a bracelet, had breakfast, and began to observe the fate of those who arrived later than me. It seems that my presence did not make it possible to milk the next vacationers, and the guys from the lobby at 09:30 decided to put me in order to get rid of an unnecessary observer.
Room: STANDARD with all the standard bells and whistles - refrigerator, TV, air conditioning - everything works, the curtain hung torn all 10 days, the drain in the shower, as always, barely passes water. The view from the window caused delight: 40 m to the windows of the hotel opposite, at the bottom there is a service parking lot. It's all standard. Even the installation of industrial ventilation, which with its noise resembles an approaching tropical hurricane, and brings all the flavors of the kitchen, did not cause such delight as two diesel units providing emergency power. This is really WOW!!!! ! The size of each unit is about the size of a diesel locomotive. The inclusion of these monsters in the middle of the night threw me 0.5 meters above the bed, the rattling of glass accompanying their work caused an unchildish fear for the integrity of the windows. When turned on during the day, these gingerbreads were supplemented by the appearance of the purest sea air in the form of thick black smoke from the operation of a diesel engine. Settling me in this room, I do not perceive as the revenge of the hotel staff, because. windows of about 60 rooms face this side, which is 10-15% of the total number of rooms.
Nutrition. LOTS of food. Chicken, turkey, lamb, fish, fruits, sweets - everything is in abundance. You can not break with the first batch of visitors to the dining room, crying: this is my table, I was sitting here the day before yesterday, you weren’t standing here, but I’ve been standing here for a long time, etc. , but it’s better to come to the dining room in 45-50 minutes. after the start of the meal, there is always a free table and a sufficient amount of ALL food. The dining room has its own chips: dessert spoons do not exist in principle, toothpicks are only on the table at the entrance under the vigilant supervision of the administrator standing nearby (maybe this is a cold weapon? ), There are no containers with napkins either - napkins in the amount of 2 pcs. they are invested in a paper bag with a fork and a knife, though 5 times I didn’t find them there, I had to run after the stewards and beg for a napkin. Washing dishes is also not a strong point of this dining room: dirty glasses, plates, forks, all this at least occasionally, but comes across. And a highlight: in la carte, a plate of soup is placed in a plate with the remnants of cold appetizers. Super!!!!
Bar. Everything is fine - everything local is in abundance, only on the beach ALL alcohol is paid. Turkish coffee for a fee EVERYWHERE. These are 5 stars for themselves.
Beach. Length about 120 m, width about 35-40 m. But! To the left and right are two concrete plateaus and the actual width of the exit to the sea is about 40-45 meters. As a result, the entire population of the beach is in this open space and going out into the sea for the purpose of swimming reminds me of moving around the Auchan parking lot on sale days. The number of sun loungers is limited due to the pandemic, although the occupancy of the hotel can be compared to the occupancy of the minibus during peak hours in pre-pandemic times. Like all beaches, there are privileged towels that sunbathe around the clock instead of guests on sunbeds throughout the vacation. About towels - just look at the photo. There are specially trained flies that make sure that you do not fall asleep on the beach. The beach staff also take care of your safety, taking away umbrellas at the slightest breeze (it is strange why this is not done on neighboring beaches). Mattresses promised free of charge are given out on the beach for a fee, so everyone sunbathe, lying exclusively on plastic with a towel.
Animation. For 10 days: once a store showed national dances in the form of self-promotion. Beautiful and exciting! And one more time, local amateur performances performed all the hits in a row.
Infrastructure. Building density will envy the architects of the most densely populated residential areas. MEGAPOLIS.
Hotel room. As I wrote earlier, the drainage of water in the sewer does not work well, the ventilation is exclusively forced, it only works when you are in the room, plus the cleaning of the room consists exclusively in washing the floors ONLY in the main room, and the bathroom seems to be a restricted area for the staff, all this leads to the formation of a persistent smell of sewage, which is simply impossible to weather. the number of sockets in the main room is two, given that they work while you are in the room, and you need to charge three or four devices at the same time - you had to get up in the middle of the night to put your phone (tablet) on charge. There are three blocks of switches in the room, the algorithm of which for me, an electrical engineer of automatic process control systems, remained an unsolved mystery for 10 days.
Beach towels. I showed the appearance of the towels in the photo. Towels are replaced as follows: used towels must be returned before 19:00, and replacements can be received the next morning after 08:30. Those. if I want to take a dip in the sea at 07:00, do I need to bring my own towel? There is no exchange fund for towels in a 5 star hotel!!! ! Staff response: why don't you have 5 dollars to buy yourself a towel? It's just a masterpiece!!! ! I go to a FIVE STAR hotel, invest a lot of money and get such service in return!
Beach. Why did the hotel management bother to hang up a sign "no sunbeds booked" only in English, which a certain contingent of vacationers simply do not know, why does the administration not make sure that people do not book sunbeds? in the end: someone's towels, sheets, etc. bask on the sunbeds, but someone can’t find a place to lie down / sit down? There are few sunbeds because of the corona, and the hotel accepted a LOT of people! Why in the sea at a distance of about 5 m from the shore a concrete block with a protruding pipe rests under water (just in case - if you stand facing the sea, 3 meters from the left concrete plateau).
A separate song is a hotel guide from Pegasus named GUZEL. The gift of persuasion is at its best, the seller from her is magnificent, but why lie? According to her, an excursion to the volcanic lake SALDA is that during the whole day you can swim in the lake, rub yourself with healing clay - rejuvenate. In fact, we spent 1 hour 40 minutes on the lake, clay turns out to be CONTRAINDICATED for some people, you can swim only in a limited area where the depth is not more than 40 cm (I personally can’t swim at such a depth), gendarmes are on duty on the beach, who monitor for compliance with the rules. In what Guzel did not deceive - it is really VERY beautiful there. Well, the broken bus added to the impressions of the trip. I don’t know how the hotel and Pegasus are connected, but they form the impression of the hotel TOGETHER,
If I was going to a 3-star hotel, I would not even pay attention to all this. But I paid for 5 stars and was hoping for an appropriate service.
Renaming a hotel and adding a 5th star is a marketing gimmick. For 5 stars, this hotel does not pull precisely because of such trifles, maybe 3+ or 4-. I have something to compare.
I did not get a comfortable rest here.
I described my experience. I do not claim the truth. I will answer questions.
Having a deplorable experience with PEGAS Touristik hotels, namely Himeros Life Hotel, I carefully read the reviews of all the options offered by PEGAS Touristik, chose the one with the highest rating, and now I’m even afraid to imagine what would have happened in hotels with a lower rating.
So, in order.
We arrived in Antalya at about 04:00, the bus filled up very quickly and we were on our way. After 35-40 minutes, the bus broke down safely. We must pay tribute to the host, a replacement was sent after 40 minutes. They worked very well. We arrived at the hotel at 08:10. At the lobby they immediately said: check-in after 14:00, but now a “good guy” may come up and if you thank him, he will settle you right away. I received a bracelet, had breakfast, and began to observe the fate of those who arrived later than me. It seems that my presence did not make it possible to milk the next vacationers, and the guys from the lobby at 09:30 decided to put me in order to get rid of an unnecessary observer.
Room: STANDARD with all the standard bells and whistles - refrigerator, TV, air conditioning - everything works, the curtain hung torn all 10 days, the drain in the shower, as always, barely passes water. The view from the window caused delight: 40 m to the windows of the hotel opposite, at the bottom there is a service parking lot. It's all standard. Even the installation of industrial ventilation, which with its noise resembles an approaching tropical hurricane, and brings all the flavors of the kitchen, did not cause such delight as two diesel units providing emergency power. This is really WOW!!!! ! The size of each unit is about the size of a diesel locomotive. The inclusion of these monsters in the middle of the night threw me 0.5 meters above the bed, the rattling of glass accompanying their work caused an unchildish fear for the integrity of the windows. When turned on during the day, these gingerbreads were supplemented by the appearance of the purest sea air in the form of thick black smoke from the operation of a diesel engine. Settling me in this room, I do not perceive as the revenge of the hotel staff, because. windows of about 60 rooms face this side, which is 10-15% of the total number of rooms.
Nutrition. LOTS of food. Chicken, turkey, lamb, fish, fruits, sweets - everything is in abundance. You can not break with the first batch of visitors to the dining room, crying: this is my table, I was sitting here the day before yesterday, you weren’t standing here, but I’ve been standing here for a long time, etc. , but it’s better to come to the dining room in 45-50 minutes. after the start of the meal, there is always a free table and a sufficient amount of ALL food. The dining room has its own chips: dessert spoons do not exist in principle, toothpicks are only on the table at the entrance under the vigilant supervision of the administrator standing nearby (maybe this is a cold weapon? ), There are no containers with napkins either - napkins in the amount of 2 pcs. they are invested in a paper bag with a fork and a knife, though 5 times I didn’t find them there, I had to run after the stewards and beg for a napkin. Washing dishes is also not a strong point of this dining room: dirty glasses, plates, forks, all this at least occasionally, but comes across. And a highlight: in la carte, a plate of soup is placed in a plate with the remnants of cold appetizers. Super!!!!
Bar. Everything is fine - everything local is in abundance, only on the beach ALL alcohol is paid. Turkish coffee for a fee EVERYWHERE. These are 5 stars for themselves.
Beach. Length about 120 m, width about 35-40 m. But! To the left and right are two concrete plateaus and the actual width of the exit to the sea is about 40-45 meters. As a result, the entire population of the beach is in this open space and going out into the sea for the purpose of swimming reminds me of moving around the Auchan parking lot on sale days. The number of sun loungers is limited due to the pandemic, although the occupancy of the hotel can be compared to the occupancy of the minibus during peak hours in pre-pandemic times. Like all beaches, there are privileged towels that sunbathe around the clock instead of guests on sunbeds throughout the vacation. About towels - just look at the photo. There are specially trained flies that make sure that you do not fall asleep on the beach. The beach staff also take care of your safety, taking away umbrellas at the slightest breeze (it is strange why this is not done on neighboring beaches). Mattresses promised free of charge are given out on the beach for a fee, so everyone sunbathe, lying exclusively on plastic with a towel.
Animation. For 10 days: once a store showed national dances in the form of self-promotion. Beautiful and exciting! And one more time, local amateur performances performed all the hits in a row.
Infrastructure. Building density will envy the architects of the most densely populated residential areas. MEGAPOLIS.
Hotel room. As I wrote earlier, the drainage of water in the sewer does not work well, the ventilation is exclusively forced, it only works when you are in the room, plus the cleaning of the room consists exclusively in washing the floors ONLY in the main room, and the bathroom seems to be a restricted area for the staff, all this leads to the formation of a persistent smell of sewage, which is simply impossible to weather. the number of sockets in the main room is two, given that they work while you are in the room, and you need to charge three or four devices at the same time - you had to get up in the middle of the night to put your phone (tablet) on charge. There are three blocks of switches in the room, the algorithm of which for me, an electrical engineer of automatic process control systems, remained an unsolved mystery for 10 days.
Beach towels. I showed the appearance of the towels in the photo. Towels are replaced as follows: used towels must be returned before 19:00, and replacements can be received the next morning after 08:30. Those. if I want to take a dip in the sea at 07:00, do I need to bring my own towel? There is no exchange fund for towels in a 5 star hotel!!! ! Staff response: why don't you have 5 dollars to buy yourself a towel? It's just a masterpiece!!! ! I go to a FIVE STAR hotel, invest a lot of money and get such service in return!
Beach. Why did the hotel management bother to hang up a sign "no sunbeds booked" only in English, which a certain contingent of vacationers simply do not know, why does the administration not make sure that people do not book sunbeds? in the end: someone's towels, sheets, etc. bask on the sunbeds, but someone can’t find a place to lie down / sit down? There are few sunbeds because of the corona, and the hotel accepted a LOT of people! Why in the sea at a distance of about 5 m from the shore a concrete block with a protruding pipe rests under water (just in case - if you stand facing the sea, 3 meters from the left concrete plateau).
A separate song is a hotel guide from Pegasus named GUZEL. The gift of persuasion is at its best, the seller from her is magnificent, but why lie? According to her, an excursion to the volcanic lake SALDA is that during the whole day you can swim in the lake, rub yourself with healing clay - rejuvenate. In fact, we spent 1 hour 40 minutes on the lake, clay turns out to be CONTRAINDICATED for some people, you can swim only in a limited area where the depth is not more than 40 cm (I personally can’t swim at such a depth), gendarmes are on duty on the beach, who monitor for compliance with the rules. In what Guzel did not deceive - it is really VERY beautiful there. Well, the broken bus added to the impressions of the trip. I don’t know how the hotel and Pegasus are connected, but they form the impression of the hotel TOGETHER,
If I was going to a 3-star hotel, I would not even pay attention to all this. But I paid for 5 stars and was hoping for an appropriate service.
Renaming a hotel and adding a 5th star is a marketing gimmick. For 5 stars, this hotel does not pull precisely because of such trifles, maybe 3+ or 4-. I have something to compare.
I did not get a comfortable rest here.
I described my experience. I do not claim the truth. I will answer questions.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel at a good price
- Great hotel for its price
- Hotel for 3+
- A complete misunderstanding, or the devil is in the details
- A great start to Turkey!
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