Not a fountain, but there is a splash

Written: 29 july 2020
Travel time: 21 — 28 july 2020
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 7.0
Cleanliness: 2.0
Food: 6.0
Amenities: 5.0
1. Chose this hotel on the recommendation of a travel agency. The location seemed good and the price did not bite. Promised 4 *. Arriving at the airport, we were met and taken to the hotel. We drove long and boring. The air conditioning was weak, we were completely sweaty. The distance from the airport is up to 2 hours. Check-in was normal, filled out questionnaires and then we went to a room with a sea view (which should have been)))! I will attach a photo! When we came in, we were unhappy with the view 1.

2. Our air conditioner did not work, we had to go to the reception to say everything! In 20 minutes the technician came, made it (included on a maximum), and the panel told tomorrow. Well, we think okay)) and then more interesting) he started to flow, in the room we had our own pool (and again I go to the reception to eat for the remote control shut off), and immediately ask for a rag and a bucket to at least collect water yourself), no one gave me anything ...

the young boy at the reception was not very happy to see me and just ignored me they said that someone will come in 10 minutes and no one came) I'm going to the reception of evil again, with complaints I ask someone to come because I can not turn off without a remote control! In 20 minutes the same technician came off, in 10 minutes the air conditioner turns itself on and starts blowing heat while on the street +35. I was ready to go home the same day! Once we turned it off without a remote control, pressed all the buttons, but the water flowed all night, we just threw on the floor towels that were in the room. The front door did not close from the inside, so we just propped it up with a chair! The next day we went to the reception to ask to change the room and sadly half-changed us (for a fee)). And here as if the rest began!

There is no entertainment on the territory except the pool, where everything is already busy at 9 am. Neither the gym nor the billiards is anything they promise!
The staff is nice! )) In the dining room, everyone is smiling, everyone is sincere) There was something) and fish, and chicken, wings and meat ...and lots of sweets, salads) On the beach, too, you can have a snack, drink water did not look that you have come 5 times for water) in the new room was more or less good, the air conditioner worked and the kind that you need! Cleaned 2 times a week and so on. Mold in the bathroom! Cleanliness at this hotel for 2! We did not change towels, the bed was the same. The alcohol at the bar ended at 18:00, they said to come tomorrow morning. A big plus is that the air conditioning in the room worked! Internet is paid (3 days $ 8 per room). You can sit at the reception for free, but the Internet is very bad, that is, you can not call anywhere! Nobody cleans the beach from dry leaves. When more people came, there were not enough sunbeds, people were lying on towels! Nobody cleans the passage to the sea (underground)!
The woman at the reception seems Russian, not happy with her life, and does not know what she is doing there!
+
Beautiful sea view.
Air conditioning.
Friendly staff (everyone smiled, greeted, got acquainted ...we had a good impression of the Turks as people).
There was a lot and delicious (and put quite a lot in the plate that you want and will give in large quantities).
Animators are very cool) Hold competitions, play with children, invite you to excursions, discos, looking for an approach to people, you can play volleyball on the beach)
Pharaoh, Omer, Christina and Nastya join you from Ukraine))
There is a stop near the hotel from where you can easily get to Alanya)
In general, the impressions were good, no matter how clean, and if we immediately got to another room! )
As for the first time it can be)) but next time we will not go to 4 *! ))
This hotel is 3. But not 4.

The team is good, the kitchen is good, the animators are cool, but not the rooms and not clean!
There is a place to grow and there is something to learn! )
Translated automatically from Ukrainian. View original