испортили отпуск ruined vacation

Rooms are cozy. The hotel seems new, but getting to the room without incident is not possible: 1) constantly breaking elevators and tourists stuck in them, 2) the attendants (guy cleaners) constantly climb into the livt with carts of dirty laundry and bags of garbage after the tourist, I I myself have encountered this many times. True, the rooms were cleaned daily, but not perfect. The promised mini-bar is empty, drinking water is only on the first floor in the bar and in the "restaurant".
Meals: all inclusive is very much exaggerated, because the choice is very poor. From drinks: tea, coffee of unknown origin and "drinks" (just add water). With all this, tip boxes are scattered throughout the hotel.
HedefRoseGarden is one of 2 hotels in Alanya that do not allow doctors into the rooms, caused by tourists under an insurance policy.

I have never encountered such an attitude of hotel guides. Rudeness and arrogance of hotel guides meeting the tour operator Odeon.

The hotel guide must solve the problems that the tourist has in the hotel. But in reality, they take the side of the hotel, not the tourist.

Inflated prices for excursions twice do not guarantee a successful (without disappointment) trip. Our hotel guide was Vasily. At the meeting, he spoke so well about everything, we bought 2 excursions offered by him: 1-Hamam or Turkish bath (according to Vasily, the duration of the procedure is 2.5-3 hours, this is a sauna, peeling, foam and oil massage), 2-Pamukale . In the bath, the whole procedure lasted 30-40 minutes, while almost the entire staff of the bath left when the visitors were still there. In order to return the second tour, we had to run after our hotel guide, then he had no time, then he had already handed over the money to the office, etc. excuses, although he was warned about the return. We wrote a complaint about the bath, but there was no result.